J & J Development

Yes, I received a refund from GrouponI am not looking for a monetary settlement from SparksI think the public should know how they treat customersOther consumers will lose money working with this businessThey should not have groupon and living social offers, both currently running...for the same service..at different prices, if they are not going to service the customerScheduling appointments and cancelling at the last minute for other customersThey are not an urgent care facility or They schedule appointments with me, they should honor the appointment emergency or notInstead they cancel and tell me there are other priority customers to attend to.Thank you, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below the statement Monroe provided was incorrectI never used fowl language when speaking with themI had this conversation at work where others could hear meIt is not acceptableby either of us she spoke with that the company schedules hours of our time and then cancels during the 4th hour of this time blockAnd this happened twiceMyself and [redacted] have lost money not being at work waiting at home, to only be canceled onI told them this was poor customer service and if this is how I would be treated I would let others know how they operateI purchased a cleaning with a groupon and almost certain this is why I was treated so poorlyI was put off and dismissed because I was less important than other customersAt what point would they follow through with the service? She asked me what was my urgency? I am a paying customerWhy would urgency make a business cancel my appointment twice with no notice? This is unacceptable customer service Regards, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below In addition to a refund for my purchase price, I would like a detailed written account of the tasks performed at [redacted] on January 27, as well as detailed written reason for repairs recommendation at that timeAnd for the record: David fully understood that the I wanted to use a 50% off service call coupon for a Sunday service call - he stated that it was only valid M-F during regular biz hoursI pointed out that I was looking at a copy of it on their website, which such no such thing, and we debated this for a few sentences And for the record: the parts warranty on this furnace is not "extended" as per my certificate - I am aloud to use it with whichever contractor I choiceIt's too bad these local HVAC companies don't put as much effort into satisfying their customers in a fair and transparent manner as the effort they put into defending themselves after a complaint is filed with the Revdex.com Don't forget customers also talk to each other ,

On 11/13/we were contaced by Ms [redacted] because she had no heat at her residenceI explained to her that I would set her up for a service call but there was a fee of in order to disbatch the truck outShe agreed and gave me her credit card information over the phoneMy technicians arrive at 9:am and diagnosed a bad boardWhen he had pulled it out of the furnace it was very dirty and dusty, but was also wetWhen it was tested it had no output from the board to the inducer motorMy technician spoke with both homeowners in regards to this repair, and they authorized a new board to be installedMy technicians left, got the part, and came back to installAfter the sercive call was complete the customers signed the invoice and paid for the repair in fullMs[redacted] called the office and spoke with the office manager in regards to her issue, on Monday the 17thShe stated that when her husband came home from his out of state trip that he wanted to look at the furnace himselfWhen we were there at this residenace we did diangose a bad board and did get authorization for a new one to be installedTheir Furnace was not working when we arrived, there was repair neededWhen we left the customers were warm and thier furnace was workingAs far as the priceing for the repairIf you look at the invoice (attached) you will see that the service call was collected and "previously paid thru the office" and the repair totals are belowThey were quoted $for the board but that it plus tax, tax being $making the total $The customers were aware, because they authorized, the service call fee inititally, 89.95+tax= $The customers were informed of all charges as Sparks monroe cannot preform any work unless it is authorized, please see attacehd invoice

Revdex.com spoke with the business today and the following was stated:The policy is that whenever a service call comes in it is required for a credit card to be on file for payment of the service call fee if applicable, however if the issue is directly related to something that was previously done and that is the cause of the current issue, then there is no charge At this point we are not sure if the issues they have are due to any work that we performed, we don't know until we get there, and they would not authorize us to come out and inspect our work or the cause of the leakWe are still more then willing to assist the consumer at this point, but a credit card is required for the service charge, which will be refunded if the issue is related to work that we performed

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below We had a maintenance call on our furnace conducted on 11/4/ First off, we were given a time block of 12-4pm, so I had to make arrangements with work At 4:that day, I had to call the office to ensure we were still on the schedule as the time block had passed with no call from the office or technician The technician arrived around 5:30pm that day, conducted the maintenance and made his recommendations We paid him for that service The next day, I called the office to schedule the repair and was told that I needed to pay half up front before the repair could even be scheduled I paid $and scheduled for Friday, 11/7/for the same time block of 12-4pm Once again, the time block came and went with no communication from the office or the technician Well after 4pm, the technician called to inform me he was not able to come and we would need to reschedule He unequivocally stated that he could not complete the repair that night He further was unable to reschedule with me as he doesn't maintain the scheduling book I immediately called the office and was told the scheduler was not available and that it was highly unlikely that we could get another appointment before 11/19/ Perhaps that would have been a good time for her to tell me they have a hr emergency line, instead of telling me it would most likely be another weeks before they could come back to my house I requested the manager to please call to discuss I did not receive a call back I then called again on 11/10/to request a refund and was told that only the manager is able to authorize that I left more messages that day for the manager to call me regarding a refund and received no call back I called again the next day, Tuesday 11/11/and was again told that the manager was not available and no one there could help me I left another message asking for the manager to call me regarding a refund I have NEVER spoken to a manager regarding this issue despite my numerous requests for a return call I am still waiting for a call back to discuss this issue but continue to get the run around each time I call I have also sent a letter to the company requesting a refund Because I had already rearranged my schedule twice and then was told that I most likely wouldn't get the service completed for almost two weeks later, I was forced to go with another provider Having a technician tell us we have a gas leak isn't something we are willing to wait on, especially this time of the year when we need to run the furnace and we have young children The bottom line is they were paid money to complete a service on 11/7/ They canceled that appointment after we had been waiting for them for hoursWhy would I then tell him not to come when I needed the gas leak repaired? I have made numerous calls to the office to request a refund and have yet to receive a call back to even discuss the issue They are holding money for a service that they canceled, forcing us to seek business elsewhereI am requesting a full refund Regards, [redacted]

Mr [redacted] had a service completed by Sparks Monroe on 11/4/At that time he was quoted a price for a gas valve and expansion tank repairHe called back on 11/05/to confirm he wanted the parts ordered and installedAt this time I gave him a total and he gave a credit card for a half down depositHis card was charged on Nov 5thHis installation date was 11/7/in our later block of 12-5pmThe technicians always give a call when they are on their wayWhen he did so it was a little bit after the 5pm timeframe, but out technician still offered to come outThe customer denied thisHe then spoke with the afternoon assistant and told her that he needed the appointment for Monday or TuesdayWhen I came into the office Monday morning I saw the note and added him to the schedule for the dayPlease note that we have a 24hr answering service and no other calls were sent to Sparks Monroe over the weekend for his service being an emergency or an issueWe have already purchased this part for the customer and are still ready to install itMr [redacted] stated that he did not speak with Management both days that he called Sparks Monroe however he didAt this point we are still waiting to see when we can install his parts for him and complete the service that he authorized and approved

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below The invoice does not state the board was wet and it was not mentioned during the repair until this morning by the tech during the phone conversation when I asked why a "fried board" now works I approved to replace a board that was not working I watched the tech test the board by touching the wires, start up the furnace, shut it down and then proceed to diagnose it had a bad board After speaking with my husband, who agreed to replace the bad board, the tech left and returned and installed the board and started it again When the tech took out the board he put it in my hands and said this is dirty-what do you expect from a year old furnace I am also including my pictures that I took to send to my husband so he could see what was happening and the screw left in the unit to hold the door open and the damage left behind.I'm disappointed in the service and the confusion on the billing made me question the quality of the repair My husband would have just thrown out the old board if I hadn't questioned the second charge and the price of the part and labor which is not clear I asked for the board you installed be removed and picked up and the repair refunded because it was not broken to begin with You did something but replacing a working part is not what my husband authorized and not what I expected to be called "satisfied with service" and a misrepresentation of your customer satisfaction guarantee Regards, [redacted]

Revdex.com:For the four previously scheduled service attempts that we did approve, we were never requested to provide a credit cardThe representative for this company has lied to us and the Revdex.com; at this point, we would not trust Sparks Monroe with our credit card informationNor do we trust them to come when scheduled, or that any work would be done correctly--the job wasn't done right the first time.We expect a full refund and an apology in writing from the company, specifically from the representative [redacted] [redacted]

WE do apologize for any inconvenience to you from this appointmentWhen emergency calls come in sometimes routine maintenance calls will get rescheduledWe try our best to get everyone's service completed, but unfortunately when certain emergencies come in we must take care of those firstWe would still like to complete this service for you, but do understand if you would like a refund from GrouponWe thrive as a company to have good customer service and communication with all our customersAgain apologize for any inconvenience to you and if you would like to give the chance to remedy this and get the service done that you have requested please give us a call and we will do our best to accommodate