J & J Electrical Contractors

Tell us why here [redacted] my name is LarryI am President of Store Fixtures USAI am a bit slow to respond, I just got out of the hospital with a surgeryI think you just sent the original email friday, so it nice to know after one day you already filed a complaint with Revdex.com but I have found that people only go to Revdex.com to complain, I have never seen anyone go to them to say what a wonderful experience they have, they only truly use it as a forum to try to get their way.....I will address your complaints, because you seem to have a lot of themFirst, you ordered endcaps, got pegboard for the fronts of the endcaps, and solid boards, for the backsides as a finished lookIf you are missing pegboards, I noticed in the inner office memo you were actually given additional pegboard for the full size unitsYou can simply cut 12" off of the side, cutting it down to 34.5" and it will fit perfectlyI find more often than not, when people start missing pieces, its usually cause they have a lot of construction going on inside their stores and leave parts of shelving strewn all across the floorI am sure if you look about your store, you will find themWe have several redundancies in place to make sure the counts are accurate when your order is put togetherYour second complaint is missing kickplatesActually you are correctThe person who did the pull sheet for the warehouse employees made a mistake in counts, and your numbers are wrong too, you should have actually received moreSo we already took the liberty of sending them out to youYour next complaint is about cutting down base shelves from 48" to 36"I understand you are not a shelving person, so you do not understandIt is a common practiceIt does not affect the viability, appearance, operation, or capability of what the shelving units are designed to doOnce the units are put together, the black shoe covers match flush up to the top of the base shelf, you wont see anything but the top of the base deck and front lipWhile you may deem it "completely unacceptable" there is no real basis to complain here, I think you are starting to look for reasons to complainYou next complaint is about conditionYou say some pieces are a 7, some are way lessWell, I am sure when you put the shelving together, you will find the visible parts, the shelves, base shelves, pegboard are what we say they areThe manufacturer does not do a very good job painting originally the internal components of the units, which are not seen to anyone once the units are put togetherThe base brackets (shoes) insides of kickplates, and suchOnce again, I think you are just choosing to see what you want to see and complaining about it, without really accepting it is used and this is how it was designedWe spend a lot of time on each order, as we did yoursWe did exactly what we said we would do, we thoroughly wash all pieces, we pressure wash the fronts, backs and sides, including all cracks and crevices with a pressure washerWe take razor blades to each shelf, removing all the stickers, tags, gum, tape and whatever elseWe oil the adjustment screws, and preset them back to the original starting position, and we even wipe by hand, with rags and scrubbing each sheet of pegboard making sure its thoroughly clean as is possibleWe inspect each piece making sure the pieces that are visible to the eye, the tops, and lips of all upper and base shelves are in good condition, making sure they are a minimum of a 6, on a scale of 1-Your next complaint is about pegboard hooks, as you were told when you placed your order they would not be coming from the same warehouse, they would ship separatelyYou were a bit impatient and registered a complaint with Revdex.com cause of itWell truth is, here is your tracking number, they were shipped to you quite some time ago, and fedex made several attempts, but you werent there to sign and accept, even tho you knew they were comingThis is your fault, not mineWe even had to call fedex and have them resend a second time after several failed delivery attempts [redacted] www.fedex.com You also complained on Revdex.com about processing times, but I have original emails where you said your final date for us to ship by was March We actually shipped the order on March 1stIt was received on March 7thYet here you are, making more mountains out of molehillsI believe I have answered all of your complaints and found resolutonsSincerely, Larry

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint I was told we would receive our product and that did not happenI was also told we would receive a refund and as of yet we have not received oneI would like to wait until we receive the replacement check before I accept this resolution Regards, [redacted]

A refund was issued on february 1, for the full amount of $Not sure why she did not get the refund, but its being reissued, and this time, I will make her sign for it as proof she got it

Everything said here, is falseThis woman *** is a liarShe fails to mention she called not once, nor twice, but many times, very beligerant, very intolerant, each time she has calledShe was notified in a quote, and invoice of the processing timeHer time is not up yet, and she was notified
NUMEROUS times, each time she called, and the man who also refused to identify himselfEach time they were explained this is a used product, and sometimes we speed up, sometimes we slow down when additional work needs to performed, to meet the criteria to pass the condition of shelving we sellWe explained to her, it may go beyond the 10-business days as it does require additional work to be performed before we can ship it out. She has also sent emails, which were responded to, explaining the situationI understand she has decided to pull a date out of thin air to have a grand opening, but in all honesty, ill planning on her part, or his, whomever he is, does not constitute an emergency upon my partyIt is my duty to make sure I sell a product, and that it meets the condition that I sell it as beingSo I will not apologize for her ill planningShe will not get a refund, as both the quote, and invoice and our *** clearly stipulate the terms and conditions that we do not allow refunds simply because someone ill plans their grand opening and wants to go elsewhere when we have been working on her order, thoroughly.So, she will have to be patient

This woman is really crazy.First off, there was no agreement the shelving would be shipped the following dayShe was told she had to have it paid by 9/3/cause she was buying it directly from a job site that we were working on in Medford, MassachusettsShe bought it directly from the job site,
to save shipping, otherwise freight would have cost her $from our base of operations in Houston TexasShe agreed to save money.Second, we did have an appointment for 7am to unload the freight at a shipping company, as she is shipping these products purchased out of the countryMy employees who were doing the delivery called me at 8am telling me she did not make the appointment at the agreed upon timeThey attempted to call her, she did not answerSo I Instructed them to leave the pallets at her shipping companyThey are a professional freight forwarder, we have signed copies with them as to what they received.Third, the customer makes complaints that she may, or may not have received everything, yet the products have been delivered for more than a week sitting in the possession of the freight forwarder she specified she wanted it delivered tooYet, she has not performed an actual inventory, even tho she is in the vicinity of this freight forwarder, yet she just sits here writing complaints that maybe she got it all, maybe she did notThis is very indicative of the kind of crazy crap she did everyday.Fourth, as I instructed her, she has paid for what she gotI gave exactly what she purchased, our business transaction has concluded and I am done with her, and she is not to call me again, I will not do business with herMaybe in Trinidad this is an appropriate way of doing business, but here in the United States, it is not, and I wont tolerate the disrespect.Frankly, I will not tolerate Revdex.com getting involved with my business affairsYou have no legal dominion over the transaction I have with this customerI will not apologize to her, she plays games, and I will not play them back with her, and now she is complaining to Revdex.com like she can control me, and she can not

Tell us why here... [redacted] my name is Larry. I am President of Store Fixtures USA. I am a bit slow to respond, I just got out of the hospital with a surgery. I think you just sent the original email friday, so it nice to know after one day you already filed a complaint with Revdex.com but I have found...

that people only go to Revdex.com to complain, I have never seen anyone go to them to say what a wonderful experience they have, they only truly use it as a forum to try to get their way.....I will address your complaints, because you seem to have a lot of them. First, you ordered 14 endcaps, got 14 pegboard for the fronts of the endcaps, and 14 solid boards, for the backsides as a finished look. If you are missing 2 pegboards, I noticed in the inner office memo you were actually given 6 additional pegboard for the full size units. You can simply cut 12" off of the side, cutting it down to 34.5" and it will fit perfectly. I find more often than not, when people start missing pieces, its usually cause they have a lot of construction going on inside their stores and leave parts of shelving strewn all across the floor. I am sure if you look about your store, you will find them. We have several redundancies in place to make sure the counts are accurate when your order is put together. Your second complaint is missing kickplates. Actually you are correct. The person who did the pull sheet for the warehouse employees made a mistake in counts, and your numbers are wrong too, you should have actually received 28 more. So we already took the liberty of sending them out to you. Your next complaint is about cutting down base shelves from 48" to 36". I understand you are not a shelving person, so you do not understand. It is a common practice. It does not affect the viability, appearance, operation, or capability of what the shelving units are designed to do. Once the units are put together, the black shoe covers match flush up to the top of the base shelf, you wont see anything but the top of the base deck and front lip. While you may deem it "completely unacceptable" there is no real basis to complain here, I think you are starting to look for reasons to complain. You next complaint is about condition. You say some pieces are a 7, some are way less. Well, I am sure when you put the shelving together, you will find the visible parts, the shelves, base shelves, pegboard are what we say they are. The manufacturer does not do a very good job painting originally the internal components of the units, which are not seen to anyone once the units are put together. The base brackets (shoes) insides of kickplates, and such. Once again, I think you are just choosing to see what you want to see and complaining about it, without really accepting it is used and this is how it was designed. We spend a lot of time on each order, as we did yours. We did exactly what we said we would do, we thoroughly wash all pieces, we pressure wash the fronts, backs and sides, including all cracks and crevices with a pressure washer. We take razor blades to each shelf, removing all the stickers, tags, gum, tape and whatever else. We oil the adjustment screws, and preset them back to the original starting position, and we even wipe by hand, with rags and scrubbing each sheet of pegboard making sure its thoroughly clean as is possible. We inspect each piece making sure the pieces that are visible to the eye, the tops, and lips of all upper and base shelves are in good condition, making sure they are a minimum of a 6, on a scale of 1-10. Your next complaint is about pegboard hooks, as you were told when you placed your order they would not be coming from the same warehouse, they would ship separately. You were a bit impatient and registered a complaint with Revdex.com cause of it. Well truth is, here is your tracking number, they were shipped to you quite some time ago, and fedex made several attempts, but you werent there to sign and accept, even tho you knew they were coming. This is your fault, not mine. We even had to call fedex and have them resend a second time after several failed delivery attempts.  [redacted] www.fedex.com You also complained on Revdex.com about processing times, but I have original emails where you said your final date for us to ship by was March 3. We actually shipped the order on March 1st. It was received on March 7th. Yet here you are, making more mountains out of molehills. I believe I have answered all of your complaints and found resolutons. Sincerely,  Larry

This guy lies. He called to the point it was beyond harassment. 4-5 times every day. He talks about avoiding calls?? There were no calls avoided, as he called every 2 hours. Yes, his shipment was late, not no 6 weeks. He also fails to mention, he refused the shipment because it arrived a day earlier...

than he thought. So he wouldnt take it period. Then had to pay redelivery fees several days later cause the truck moved on. He thought that was my part to pay....no, you were informed as we said we would when we loaded it, it was your job to unload, but with his refusal, came extra fees.I have nothing else to say to this guy, he got his order, I am done with him. I wont have anything else to do with him in the future. He has threatened legal action, and even after posting this complaint, he calls, and I have cut him off. This guy is delirious on how business really works and thinks he will be a good business man.

Revdex.com:
I have reviewed the response made by the business in reference to...

complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  I was told we would receive our product and that did not happen. I was also told we would receive a refund and as of yet we have not received one. I would like to wait until we receive the replacement check before I accept this resolution.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  
If you read what he wrote.  He is not a nice person.  He did just ship the the 28 deck plates that he admitted to forgetting.  I'm wondering with his health condition if he is not well enough to be running the company.   I"m wondering if they will realize that they might not have taken care of me like they think they have.  I called in on Feb. 14th and they said they would get me my fixtures in 2 wks.  I called back in several times and they kept saying it will be tomorrow.  I have an email also saying that I needed the fixtures by March 3rd and no later.   They were rude every time I called.   I would have been happy to deal with them, but they just refuse to pick up the phone and communicate.  
Regards,
Scott [redacted]