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J J Hagens

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J J Hagens Reviews (3)

We would like to have the opportunity to address this complaint with them

We have cooperated with you by coming to your home multiple times and addressing concerns, including having the Marvin Window Company and the Hiawatha Lumber Company to verify that their products and installation were up to industry standards Both of these companies
verified that both the quality and installation performed by JJ HAGENS INC were satisfactory and up to industry standards We have worked hard to develop a good reputation and take pride in the work we do We have gone above and beyond our due diligence in not only performing the work you hired us to do, but we have cooperated to the highest degree in working with Marvin Window Company and the Hiawatha Lumber Company to ensure the best outcome possible for you.The way we strive to serve others, even though we are imperfect people, we always aim to serve others and let people feel blessed by the work we doYou even asked us to add work by fixing your front door, which we did and even fixed the back door, and never charged you, because we always do a little extra for our clients We have address your concerns and have had the Marvin Window Company and Hiawatha Lumber Company come and observe the work to verify installation and quality was satisfactory We have completed our original agreement and have fulfilled them

I am rejecting this response because:  We applaud their willingness to try to resolve these problems, but this is how we started out.  They said they wanted to make this a good experience for us, but after multiple visits they still have not properly addressed the issues.  The trim work is blotchy. Stain drips remain and where they were removed bare wood has been left behind.  Before he left the job we asked about nail holes being filled in and we were told that he doesn't fill them in because the holes are so small.   Since then we have spoken to several contractors all of whom said that nail holes are filled in by the person who finishes the trim.  There is still caulk missing from critical areas.  There is excess caulk on areas where it doesn't belong.  Most concerning is the fact that the windows weren't sealed properly after being here three times.  What we are asking for is to be reimbursed in the amount that the bid comes in for caulk removal/recaulking as well as the cost of the bid to redo the trim work surrounding the windows.Sincerely, [redacted] and [redacted]

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Address: 10936 Territorial Dr, Burnsville, Minnesota, United States, 55337-1136

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