We are processing a full refund now, our CC processor is based overseas ( Europe ) and it takes a few days to process the refund requestWe will contact the customer now with refund confirmation and replace this order for deliveryJ.W
[redacted] > Tue, Mar 6, at 7:AMTo: [redacted] Ms***As of am this morning we received a refund on our Business [redacted] card from OakWoodBarrels I verified this with [redacted] Bank just a few minutes ago I would not trust this business they do not have a telephone number and their response time on emails was very slow We did not get the barrels we ordered and would much rather have had the barrels than the refund I consider this matter closed at this time due to the refund I would not recommend this business to anyone! It took a lot of my time to get a refund and also to contact the Revdex.com and the bank to notify them of a fraud and then call back days later and notify them of the refund from the company Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***
Please keep this case open, I'm going to contact the customer today and try to work out a solutionI will either have a refund sent back or issue a new order for deliveryI'll ask the customer how they want to proceed with thisPlease keep the case open so that I can make notes and respond back to the Revdex.com
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear
below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** ***
response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.] this is not an acceptable response, on Nov 13 they said they would provide refund details that day. This will not be accaptable until the refund has been issued.
Regards,
[redacted]
[A default letter is provided here which indicates your acceptance of...
the business's response. If you wish, you may update it before sending it. If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply. Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
We are processing a full refund now, our CC processor is based overseas ( Europe ) and it takes a few days to process the refund request. We will contact the customer now with refund confirmation and replace this order for delivery. J.W
Refund in process now, we will contact the customer with confirmation, and still get a re-order out to them this week for the long wait. We truly apologize for the long delay and working now to resolve this issue. [redacted]
[redacted]> Tue, Mar 6, 2018 at 7:18 AMTo: [redacted]Ms. [redacted]As of 7 am this morning we received a refund on our Business [redacted] card from OakWoodBarrels. I verified this with [redacted] Bank just a few minutes ago. I would not trust this business...
they do not have a telephone number and their response time on emails was very slow. We did not get the barrels we ordered and would much rather have had the barrels than the refund. I consider this matter closed at this time due to the refund. I would not recommend this business to anyone! It took a lot of my time to get a refund and also to contact the Revdex.com and the bank to notify them of a fraud and then call back 4 days later and notify them of the refund from the company.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
We will be refunding the customer today
We are processing a full refund now, our CC processor is based overseas ( Europe ) and it takes a few days to process the refund requestWe will contact the customer now with refund confirmation and replace this order for deliveryJ.W
We have just sent the customer a refund Thank you [redacted]
[redacted] > Tue, Mar 6, at 7:AMTo: [redacted] Ms***As of am this morning we received a refund on our Business [redacted] card from OakWoodBarrels I verified this with [redacted] Bank just a few minutes ago I would not trust this business they do not have a telephone number and their response time on emails was very slow We did not get the barrels we ordered and would much rather have had the barrels than the refund I consider this matter closed at this time due to the refund I would not recommend this business to anyone! It took a lot of my time to get a refund and also to contact the Revdex.com and the bank to notify them of a fraud and then call back days later and notify them of the refund from the company Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***
Please keep this case open, I'm going to contact the customer today and try to work out a solutionI will either have a refund sent back or issue a new order for deliveryI'll ask the customer how they want to proceed with thisPlease keep the case open so that I can make notes and respond back to the Revdex.com
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear
below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** ***
We will be refunding the customer today.
Revdex.com:
I have reviewed the...
response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.] this is not an acceptable response, on Nov 13 they said they would provide refund details that day. This will not be accaptable until the refund has been issued.
Regards,
[redacted]
[A default letter is provided here which indicates your acceptance of...
the business's response. If you wish, you may update it before sending it. If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply. Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
We are processing a full refund now, our CC processor is based overseas ( Europe ) and it takes a few days to process the refund request. We will contact the customer now with refund confirmation and replace this order for delivery. J.W
We have just sent the customer a refund. Thank you[redacted]
Refund in process now, we will contact the customer with confirmation, and still get a re-order out to them this week for the long wait. We truly apologize for the long delay and working now to resolve this issue. [redacted]
[redacted]> Tue, Mar 6, 2018 at 7:18 AMTo: [redacted]Ms. [redacted]As of 7 am this morning we received a refund on our Business [redacted] card from OakWoodBarrels. I verified this with [redacted] Bank just a few minutes ago. I would not trust this business...
they do not have a telephone number and their response time on emails was very slow. We did not get the barrels we ordered and would much rather have had the barrels than the refund. I consider this matter closed at this time due to the refund. I would not recommend this business to anyone! It took a lot of my time to get a refund and also to contact the Revdex.com and the bank to notify them of a fraud and then call back 4 days later and notify them of the refund from the company.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]