To whom it may concern: I filed the above complaint and the company offered to pay me the requested amount to settle, ? What do I need to do in order to receive the settlement?
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***
t, I have refunded you on 10/5/$To the credit card on file American Express - xxxx(02/2020) - [redacted] I own you $moreWhich I have submitted a credit request today class="copyblack">So the total refund will be $the total amount you paid for the drumVery sorry this happenedDirector of operations
Dear customer, I will refund you in full for a total amount of $9:that is your total request for your order you returned to J&J International to settle the claimThank you [redacted] ***
Sorry to hear about the issue with the filterI can offer a new replacement water filter and send you a free shipping label to send me back the defective oneI can not issue credit after of purchaseI am will to swap it out for a brand new water filterThank you Director of operations
Complaint: [redacted] I am rejecting this response because: There may be something on the website about a "circuit board" not being returnable or refundable, however it is not clear or obvious The invoice may also have the same statement but I did not receive the invoice until I received the parts I also do not accept that the parts are a "circuit board" There is no defintion of a "circuit board" anywhere on the website and the company could (and it appears that they do try ) avoid responsibility for shipping defective parts The company's website implies that parts are new and current There is nothing on the website that indicates that the parts are used or aged well beyond their useful life as the part they shipped to me was Regards, ***l [redacted]
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]
Dear [redacted] ***, The product was able to be put back in stock and sell to the next customerI can not sell the stand if the plastic has been removedThe plastic is put on by machine from the factoryThe next customer would return the stand back to me as I sold them a used part.Return Policy When you buy from [redacted] you can rest assured that your products have been designed, tested, and guaranteed to be compatible with your deviceHowever, if you decide to return for any reason, please note that all returns must be made in original sellable condition, including all related materials within days from the shipping dateSome returned/refused items are subject to 15% fee for reconditioning and restocking purposes, unless otherwise notedAlthough a return may get approved, an exchange or credit will only be given if the return merchandise passes our inspection and is in re-sellable conditionAll return shipping should be made by the customer under the customer's sole responsibility and the customer pays return shipping expenses unless it is a defective part returnDefective items can only be exchanged for the same part within days from the shipping date Very Sorry [redacted] ***
I ordered a TV remote on a Thursday and received it the following Monday Since I live in Hawaii this is really fast service The item I ordered was well packed and arrived in excellent condition My comments to the customer service department were replied to the next day I highly recommend this company
I will exchange the ice maker for youI will send you a shipping label via e-mail so shipping will be free back to mePlease package the ice maker so it does not get damage in shippingOnce I received the defective part I will ship you another brand new ice maker
Revdex.com: /> I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]
Dear [redacted] Credit was issue back to the card you used to purchase the partVisa - xxxx [redacted] (09/2017) - [redacted] Credited $for the part I will credit you back the remaining balance of $The total credit will be $to settle the claim Thank you Director of operations J&J International
Dear Valued customer, I will e-mail you a return shipping label for free shipping back to J&J Internationalonce I receive the part backI will credit you in fullSorry for the issue,
Dear [redacted] I will credit you back in full for the total purchase of $The credit will post on your credit card [redacted] - xxxx [redacted] (07/you used to make the purchase Sorry for the credit delay,Thank you [redacted] ***
Dear [redacted] ***, I will send you a shipping label to your [redacted] @gmail.comSo you can send the part back to us free of charge once I receive the part I will credit you back $ id="ctl00_MainContent_lblPaidAmount"> to the card you used to make the purchase Thank you Director of Operations J&J International
Dear [redacted] , I have received your partWe are in the credit process the price of the part for $will credit back to your credit card you placed the order with [redacted] - xxxx [redacted] ( [redacted] ) - [redacted] Sorry for the delay, Charles A Director of customer service
Dear Mr.***, I have sent the return shipping label out to youto your e-mail address [redacted] Please print out the label and [redacted] will take the package from your homeJust give the package to the post office delivery personOnce I receive you part I will refund you in fullI will have a parts manager contact you also to get the correct part to you
I will refund $for the remaining shipping and handling due back to the customer to settle the claimThe refund will go back on the credit card that the purchase was charged on Mastercard - xxxx [redacted] (10/2014) - [redacted]
To whom it may concern: I filed the above complaint and the company offered to pay me the requested amount to settle, ? What do I need to do in order to receive the settlement?
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***
t, I have refunded you on 10/5/$To the credit card on file American Express - xxxx(02/2020) - [redacted] I own you $moreWhich I have submitted a credit request today class="copyblack">So the total refund will be $the total amount you paid for the drumVery sorry this happenedDirector of operations
Dear customer, I will refund you in full for a total amount of $9:that is your total request for your order you returned to J&J International to settle the claimThank you [redacted] ***
Dear customer I have credit back to you the total you where charge for the order you place in the amount of $Paid Amount:
Sorry to hear about the issue with the filterI can offer a new replacement water filter and send you a free shipping label to send me back the defective oneI can not issue credit after of purchaseI am will to swap it out for a brand new water filterThank you Director of operations
Complaint: [redacted] I am rejecting this response because: There may be something on the website about a "circuit board" not being returnable or refundable, however it is not clear or obvious The invoice may also have the same statement but I did not receive the invoice until I received the parts I also do not accept that the parts are a "circuit board" There is no defintion of a "circuit board" anywhere on the website and the company could (and it appears that they do try ) avoid responsibility for shipping defective parts The company's website implies that parts are new and current There is nothing on the website that indicates that the parts are used or aged well beyond their useful life as the part they shipped to me was Regards, ***l [redacted]
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]
Dear [redacted] ***, The product was able to be put back in stock and sell to the next customerI can not sell the stand if the plastic has been removedThe plastic is put on by machine from the factoryThe next customer would return the stand back to me as I sold them a used part.Return Policy When you buy from [redacted] you can rest assured that your products have been designed, tested, and guaranteed to be compatible with your deviceHowever, if you decide to return for any reason, please note that all returns must be made in original sellable condition, including all related materials within days from the shipping dateSome returned/refused items are subject to 15% fee for reconditioning and restocking purposes, unless otherwise notedAlthough a return may get approved, an exchange or credit will only be given if the return merchandise passes our inspection and is in re-sellable conditionAll return shipping should be made by the customer under the customer's sole responsibility and the customer pays return shipping expenses unless it is a defective part returnDefective items can only be exchanged for the same part within days from the shipping date Very Sorry [redacted] ***
I ordered a TV remote on a Thursday and received it the following Monday Since I live in Hawaii this is really fast service The item I ordered was well packed and arrived in excellent condition My comments to the customer service department were replied to the next day I highly recommend this company
I sent the screws to customer on 04/17/customer recieved on 04/21/To resloved this case April 21, , 11:am Delivered [redacted] ** ***
I will exchange the ice maker for youI will send you a shipping label via e-mail so shipping will be free back to mePlease package the ice maker so it does not get damage in shippingOnce I received the defective part I will ship you another brand new ice maker
Revdex.com: /> I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]
Dear [redacted] Credit was issue back to the card you used to purchase the partVisa - xxxx [redacted] (09/2017) - [redacted] Credited $for the part I will credit you back the remaining balance of $The total credit will be $to settle the claim Thank you Director of operations J&J International
Dear Valued customer, I will e-mail you a return shipping label for free shipping back to J&J Internationalonce I receive the part backI will credit you in fullSorry for the issue,
Dear [redacted] I will credit you back in full for the total purchase of $The credit will post on your credit card [redacted] - xxxx [redacted] (07/you used to make the purchase Sorry for the credit delay,Thank you [redacted] ***
Dear [redacted] ***, I will send you a shipping label to your [redacted] @gmail.comSo you can send the part back to us free of charge once I receive the part I will credit you back $ id="ctl00_MainContent_lblPaidAmount"> to the card you used to make the purchase Thank you Director of Operations J&J International
Dear [redacted] , I have received your partWe are in the credit process the price of the part for $will credit back to your credit card you placed the order with [redacted] - xxxx [redacted] ( [redacted] ) - [redacted] Sorry for the delay, Charles A Director of customer service
Dear Mr.***, I have sent the return shipping label out to youto your e-mail address [redacted] Please print out the label and [redacted] will take the package from your homeJust give the package to the post office delivery personOnce I receive you part I will refund you in fullI will have a parts manager contact you also to get the correct part to you
I will refund $for the remaining shipping and handling due back to the customer to settle the claimThe refund will go back on the credit card that the purchase was charged on Mastercard - xxxx [redacted] (10/2014) - [redacted]