Mr***, I want to thank you for reaching out to Carilion Clinic via the Revdex.com, while I was saddened to hear that we had failed to meet your expectations, I am always thankful for customers who provide us with the gift of feedback We use all customer comments in our ongoing efforts of continuous improvement to better meet, and exceed the expectations of the communities we serve I have shared your comments with our Out-Patient practice Administration and they too were saddened to hear how you felt about your interaction with our Clinic We have reviewed your concerns and if you would like to reach out to me at ###-###-####, I would be able to share specific information concerning your prescriptions with you that I cannot do in a public forum I can assure you that we strive for excellence in all our customer interactions, and hope you will accept our apology if you felt the phone call you received was anything but that Sincerely, Patient Advocacy Carilion Clinic
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below I paid $***, but should have only been charged $** Regards, [redacted] ***
The homeowner called us and asked for service to repair a leak from the water line around the meter onto the floor. I called him the morning of 3/25/and said I would be there between 9:00-11:a.mand he agreed. I arrived approximately 9;a.m., and the homeowner took me to
the basement to the area where the leak was found during a home inspection. I assessed the leak as being on the main water line into the house. We went over several options on repairing the main line beyond the front porch into the house. This would involve calling a leak location company to accurately locate the leak, digging up and running a new line into the house, and connecting to the old line in the front yard. I advised the homeowner that it would be more expensive, but the best way was to replace the main water line from the street into the house. The homeowner was selling the house and told me he would like to do the job in the least costly way. I contacted the leak location company and received pricing for testing the line and locating the leak, and passed on approximate costs to the homeowner, who then told me he would think about it and would get back to me. I left the home approximately 9:30. I called the homeowner the next day to ask what he had decided, and he told me he was going in another direction. The total time spent with the homeowner, including travel time, was about minutes. Our regular hourly rate is $*** per hour plus a $*** service call, for a total of $***. Based on the time spent with the homeowner explaining in detail what can be done to fix the problem, getting pricing, passing on our knowledge, etc., we believe this is a billable call. At no time did the homeowner ask for a free estimate, and he had times to do so (initial call, my call on 3/25, and during my visit). Only after receiving our bill did he think it should have been a free visit. I used the doctor analogy as a way for him to realize that our time , as a doctor's, is billable, and our information is as valuable as anybody's, especially when that knowledge is used to hire an unlicensed person to do the work or attempt to do the repairs themselves. I informed the homeowner I am willing to waive the $*** service call, but not the $*** labor charge. We feel that this is a plumbing service call. Respectfully,*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** ***
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
To Whom It May Concern: Please let me start off again by thanking you for taking the time to look into Ms*** concerns with Courtesy Chevrolet After reviewing the purchase documents and speaking with our Pre-owned staff it
seems that Ms*** concerns are valid and we are more than willing to try and rectify her situationOur Pre-owned Director and Service Director has reached out to Ms*** and set up an appointment to rectify her A/C issue. We apologize to Ms*** for having to spend her time trying to deal with this, and hope we can come through to meet her expectations I’m sure Ms*** will reply to the Revdex.com and Courtesy once we have achieved her satisfaction with her vehicle and Courtesy Chevrolet We strive every day to keep our guest happy, and understand that things sometimes don’t work out as expected Our Pre-owned and Service Directors, *** *** and *** *** will be more than happy to be the point of contact for Ms*** throughout this process when she decides to come in and discuss her concerns. . Sincerely, *** ***Finance Director###-###-####***@***.*** *** ***Pre-Owned Director###-###-####***@***.*** *** ***Service Director###-###-####***@***.***
Mr. [redacted],
I want to thank you for reaching out to Carilion Clinic via the Revdex.com, while I was saddened to hear that we had failed to meet your expectations, I am always thankful for customers who provide us with the gift of feedback. We use all customer...
comments in our ongoing efforts of continuous improvement to better meet, and exceed the expectations of the communities we serve. I have shared your comments with our Out-Patient practice Administration and they too were saddened to hear how you felt about your interaction with our Clinic. We have reviewed your concerns and if you would like to reach out to me at ###-###-####, I would be able to share specific information concerning your prescriptions with you that I cannot do in a public forum. I can assure you that we strive for excellence in all our customer interactions, and hope you will accept our apology if you felt the phone call you received was anything but that.
Thank you once again for your correspondence. Courtesy Chevrolet has decided to help out in this matter already as we expressed in our passed email. Everything has been put in motion on our part. Please reach out to John L[redacted] and he will be able to update you with the time frame of getting this rectified and give you details of the solution that we may have. John L[redacted]
Revdex.com: Please do not close this issue yet. I have been out of town and have not contacted the business yet. I would like to ensure that the offer is valid that has been presented as I have not been able to get return calls from management previously. I would appreciate the opportunity to talk with the respondent before closing the issue. I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below. [redacted] Regards, [redacted]
Dear Sir/Madam: Please let me start by thanking you for taking the time to bring Mr. [redacted] concerns with our dealership to our attention. In reviewing the complaints made by Mr. [redacted] I can appreciate any frustrations that may have incurred with the sales process at our dealership....
Courtesy Chevrolet does not take these issues lightly and are sincere with our apology to Mr. [redacted]. Even though we make every effort to present our consumers a no nonsense negotiating experience our process breaks down at times. Our policy is to never over promise and always over deliver, which in this case it seems we dropped the ball.Our customer service director, [redacted] has reached out to [redacted] and we believe we have made amends to his satisfaction. We did refund a portion of the money he asked for and proceeded to rectify and services he agreed to pay for. The only remaining issue that we are working with Mr. [redacted] is his concern with his cargo mat. We are working with Mr. [redacted] and [redacted] to get this shipped to us as soon as it becomes available from the factory. We completely understand Mr. [redacted] concern as it was not our intent to upset him or make any of our customers unhappy. It was a mistake that we hope we rectified with Mr. [redacted] as we value him as a longtime customer. Sincerely, [redacted]Finance Director###-###-####[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I paid $[redacted], but should have only been charged $**.
Regards,
[redacted]
Revdex.com4428 North 12th St Phoenix, AZ 85014Re: [redacted]Reference Complaint Id [redacted]
*Dear Sir/Madam: Please let me start by thanking you for taking the time to bring Mr. [redacted] concerns with our dealership to our attention. In reviewing the complaints by Mr. [redacted] I can...
appreciate any frustrations that may have incurred with the body shop process with our dealership. Courtesy Chevrolet does not take these issues lightly and we try to push these vehicles through our body shop in a timely manner all the while maintaining a high level of quality and safety. The vehicle was dropped off on Thursday 12/17, and was taken apart in order to assess the damage and let [redacted] investigate the vehicle. The supplement was sent to [redacted] on Monday 12/21, but [redacted] was not able to come by Courtesy until Monday 12/28 and wrote a supplement for $1468.68 and asked for additional parts to be ordered. Now most of these parts for this vehicle come from Canada which delays our process and there are still several parts on back order. Courtesy can have Mr. [redacted] vehicle ready for delivery on Wednesday the 13th less parts that are on back order and out of our hands. Sincerely, Management[redacted]
Please let me start by thanking you for taking the time to bring Mr. [redacted] concerns with our dealership to our attention. In reviewing the complaints by Mr. [redacted] I can appreciate any frustrations that may have incurred with the approval process with our dealership. Courtesy Chevrolet does not...
take these issues lightly and immediately reached out to all parties involved with Mr. [redacted] deal to review all correspondence, approvals, denials and documents provided by Mr. [redacted]. When our management got together to review Mr. [redacted] we had noted that Mr. [redacted] did come in multiple times seeking an approval that a bank would fund. Due to Mr. [redacted] credit file seeking an approval was challenging, but we felt that we could be of some assistance. After working diligently with multiple lenders, Flagship credit actually came into our dealership to review the approval, terms and the stipulations that Mr. [redacted] provided. They made the decision to approve the deal pending the verification process that most banks have once the deal is sent in for funding. This is where the deal started to unravel due to Mr. [redacted] employer not verifying what was stated on the job letters. The bank was very adamant that they would help Courtesy and Mr. [redacted] if his employer would verify that he would bemoving to a permanent status versus a temporary status. Courtesy made a conscious decision to let Mr. [redacted] take our vehicle since the letter he provided proved this to be fact. Again, once the bank could not verify this Flagship made the decision to return the contract.We are an open book here at Courtesy, and feel that we have done our due diligence in the approval process with Mr. [redacted]. Once we received the Revdex.com's letter we had already reached out to Mr. [redacted] to review any other options with our in house bank Credit Acceptance Corporation. Mr. [redacted] spoke with his original Finance Manager, Martha Keith and our representative from CAC. We finally found an approval that would work but the vehicle it would require was to Mr. [redacted] liking. We completely understand his decision and decided to get our vehicle back and refunded all of his down payment. Again, we thank the Revdex.com and Mr. [redacted] for the opportunity to make this right in Mr. [redacted] eyes.
3.16.2017 [redacted]
[redacted]
[redacted] [redacted] Re: ID # [redacted] Dear Mrs. [redacted], Thank you for allowing us this opportunity to respond to the above referenced complaint. ...
We have spoken to our marketing staff and have taken the necessary actions to remove you from out master list. We apologize for the unnecessary behavior by our representative and can assure you that they have been re-directed. Even though your information has been removed there are some tools that may pull your name into our system without notice. If this should happen please do not take this as intentional and feel free to reach out to Bryan L[redacted], our Internet Director to remove. Again, we apologize for our actions and hope to earn your trust and business once again. Bryan L[redacted]
Revdex.com ...⇄ 12.3.2015 4428 North 12th St Phoenix, AZ 85014 Re: [redacted] Reference Complaint ID [redacted] Dear Sir or Madam: Once again we thank the Revdex.com and the Attorney General to take time to act as mediators in such a frivolous matter. In this case Courtesy Chevrolet does not deny having made a mistake. We have taken responsibility and corrected it in a timely manner. Our intent was not to waste anyone’s time, but if we did we were willing to compensate Mr. [redacted] at a very generous rate even though we are not obligated to do so. We thank Mr. [redacted] for the opportunity to “correct the situation”, but at this time we will not be backed up into a corner at the amount Mr. [redacted] will settle for. We feel strongly that an honest mistake shouldn’t come at a price in the thousands to one person out of hundreds we reached out to. We do hold ourselves at a high level of ethics, and know that this isn’t common practice; this is why we will stand our ground and not let anyone exploit us for something we are not. We will honor our original offer and hope the Revdex.com and the Attorney General understand our situation and our decision. We apologize for the time wasted with all parties involved, but like a dealership is held to certain morals so should customers trying to exploit a mistake for personal financial gain. We are willing to sit with Mr. [redacted] and work out a price that works for both parties on any vehicle. We can assure the Revdex.com and the Attorney General that we are not going to ignore this issue at hand, and hope resolution can take place soon. We could not weather 60 years in business if we didn’t care about the well-being of our customers, including Mr. [redacted] Courtesy Chevrolet looks forward to Mr. [redacted] response and any correspondence form the Revdex.com and/or Attorney General. Sincerely, Management
Mr***, I want to thank you for reaching out to Carilion Clinic via the Revdex.com, while I was saddened to hear that we had failed to meet your expectations, I am always thankful for customers who provide us with the gift of feedback We use all customer comments in our ongoing efforts of continuous improvement to better meet, and exceed the expectations of the communities we serve I have shared your comments with our Out-Patient practice Administration and they too were saddened to hear how you felt about your interaction with our Clinic We have reviewed your concerns and if you would like to reach out to me at ###-###-####, I would be able to share specific information concerning your prescriptions with you that I cannot do in a public forum I can assure you that we strive for excellence in all our customer interactions, and hope you will accept our apology if you felt the phone call you received was anything but that Sincerely, Patient Advocacy Carilion Clinic
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below I paid $***, but should have only been charged $** Regards, [redacted] ***
The homeowner called us and asked for service to repair a leak from the water line around the meter onto the floor. I called him the morning of 3/25/and said I would be there between 9:00-11:a.mand he agreed. I arrived approximately 9;a.m., and the homeowner took me to
the basement to the area where the leak was found during a home inspection. I assessed the leak as being on the main water line into the house. We went over several options on repairing the main line beyond the front porch into the house. This would involve calling a leak location company to accurately locate the leak, digging up and running a new line into the house, and connecting to the old line in the front yard. I advised the homeowner that it would be more expensive, but the best way was to replace the main water line from the street into the house. The homeowner was selling the house and told me he would like to do the job in the least costly way. I contacted the leak location company and received pricing for testing the line and locating the leak, and passed on approximate costs to the homeowner, who then told me he would think about it and would get back to me. I left the home approximately 9:30. I called the homeowner the next day to ask what he had decided, and he told me he was going in another direction. The total time spent with the homeowner, including travel time, was about minutes. Our regular hourly rate is $*** per hour plus a $*** service call, for a total of $***. Based on the time spent with the homeowner explaining in detail what can be done to fix the problem, getting pricing, passing on our knowledge, etc., we believe this is a billable call. At no time did the homeowner ask for a free estimate, and he had times to do so (initial call, my call on 3/25, and during my visit). Only after receiving our bill did he think it should have been a free visit. I used the doctor analogy as a way for him to realize that our time , as a doctor's, is billable, and our information is as valuable as anybody's, especially when that knowledge is used to hire an unlicensed person to do the work or attempt to do the repairs themselves. I informed the homeowner I am willing to waive the $*** service call, but not the $*** labor charge. We feel that this is a plumbing service call. Respectfully,*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** ***
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
To Whom It May Concern: Please let me start off again by thanking you for taking the time to look into Ms*** concerns with Courtesy Chevrolet After reviewing the purchase documents and speaking with our Pre-owned staff it
seems that Ms*** concerns are valid and we are more than willing to try and rectify her situationOur Pre-owned Director and Service Director has reached out to Ms*** and set up an appointment to rectify her A/C issue. We apologize to Ms*** for having to spend her time trying to deal with this, and hope we can come through to meet her expectations I’m sure Ms*** will reply to the Revdex.com and Courtesy once we have achieved her satisfaction with her vehicle and Courtesy Chevrolet We strive every day to keep our guest happy, and understand that things sometimes don’t work out as expected Our Pre-owned and Service Directors, *** *** and *** *** will be more than happy to be the point of contact for Ms*** throughout this process when she decides to come in and discuss her concerns. . Sincerely, *** ***Finance Director###-###-####***@***.*** *** ***Pre-Owned Director###-###-####***@***.*** *** ***Service Director###-###-####***@***.***
Per *** with business, al matters have been taken care of and all is well
Mr. [redacted],
I want to thank you for reaching out to Carilion Clinic via the Revdex.com, while I was saddened to hear that we had failed to meet your expectations, I am always thankful for customers who provide us with the gift of feedback. We use all customer...
comments in our ongoing efforts of continuous improvement to better meet, and exceed the expectations of the communities we serve. I have shared your comments with our Out-Patient practice Administration and they too were saddened to hear how you felt about your interaction with our Clinic. We have reviewed your concerns and if you would like to reach out to me at ###-###-####, I would be able to share specific information concerning your prescriptions with you that I cannot do in a public forum. I can assure you that we strive for excellence in all our customer interactions, and hope you will accept our apology if you felt the phone call you received was anything but that.
Sincerely,
Patient Advocacy
Carilion Clinic
I should have only been charged for the $** service call, not the additional $[redacted] for labor, because no plumbing work was done.
Thank you once again for your correspondence. Courtesy Chevrolet has decided to help out in this matter already as we expressed in our passed email. Everything has been put in motion on our part. Please reach out to John L[redacted] and he will be able to update you with the time frame of getting this rectified and give you details of the solution that we may have. John L[redacted]
Revdex.com: Please do not close this issue yet. I have been out of town and have not contacted the business yet. I would like to ensure that the offer is valid that has been presented as I have not been able to get return calls from management previously. I would appreciate the opportunity to talk with the respondent before closing the issue. I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below. [redacted] Regards, [redacted]
Dear Sir/Madam: Please let me start by thanking you for taking the time to bring Mr. [redacted] concerns with our dealership to our attention. In reviewing the complaints made by Mr. [redacted] I can appreciate any frustrations that may have incurred with the sales process at our dealership....
Courtesy Chevrolet does not take these issues lightly and are sincere with our apology to Mr. [redacted]. Even though we make every effort to present our consumers a no nonsense negotiating experience our process breaks down at times. Our policy is to never over promise and always over deliver, which in this case it seems we dropped the ball.Our customer service director, [redacted] has reached out to [redacted] and we believe we have made amends to his satisfaction. We did refund a portion of the money he asked for and proceeded to rectify and services he agreed to pay for. The only remaining issue that we are working with Mr. [redacted] is his concern with his cargo mat. We are working with Mr. [redacted] and [redacted] to get this shipped to us as soon as it becomes available from the factory. We completely understand Mr. [redacted] concern as it was not our intent to upset him or make any of our customers unhappy. It was a mistake that we hope we rectified with Mr. [redacted] as we value him as a longtime customer. Sincerely, [redacted]Finance Director###-###-####[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I paid $[redacted], but should have only been charged $**.
Regards,
[redacted]
Revdex.com4428 North 12th St Phoenix, AZ 85014Re: [redacted]Reference Complaint Id [redacted]
*Dear Sir/Madam: Please let me start by thanking you for taking the time to bring Mr. [redacted] concerns with our dealership to our attention. In reviewing the complaints by Mr. [redacted] I can...
appreciate any frustrations that may have incurred with the body shop process with our dealership. Courtesy Chevrolet does not take these issues lightly and we try to push these vehicles through our body shop in a timely manner all the while maintaining a high level of quality and safety. The vehicle was dropped off on Thursday 12/17, and was taken apart in order to assess the damage and let [redacted] investigate the vehicle. The supplement was sent to [redacted] on Monday 12/21, but [redacted] was not able to come by Courtesy until Monday 12/28 and wrote a supplement for $1468.68 and asked for additional parts to be ordered. Now most of these parts for this vehicle come from Canada which delays our process and there are still several parts on back order. Courtesy can have Mr. [redacted] vehicle ready for delivery on Wednesday the 13th less parts that are on back order and out of our hands. Sincerely, Management[redacted]
Please let me start by thanking you for taking the time to bring Mr. [redacted] concerns with our dealership to our attention. In reviewing the complaints by Mr. [redacted] I can appreciate any frustrations that may have incurred with the approval process with our dealership. Courtesy Chevrolet does not...
take these issues lightly and immediately reached out to all parties involved with Mr. [redacted] deal to review all correspondence, approvals, denials and documents provided by Mr. [redacted]. When our management got together to review Mr. [redacted] we had noted that Mr. [redacted] did come in multiple times seeking an approval that a bank would fund. Due to Mr. [redacted] credit file seeking an approval was challenging, but we felt that we could be of some assistance. After working diligently with multiple lenders, Flagship credit actually came into our dealership to review the approval, terms and the stipulations that Mr. [redacted] provided. They made the decision to approve the deal pending the verification process that most banks have once the deal is sent in for funding. This is where the deal started to unravel due to Mr. [redacted] employer not verifying what was stated on the job letters. The bank was very adamant that they would help Courtesy and Mr. [redacted] if his employer would verify that he would bemoving to a permanent status versus a temporary status. Courtesy made a conscious decision to let Mr. [redacted] take our vehicle since the letter he provided proved this to be fact. Again, once the bank could not verify this Flagship made the decision to return the contract.We are an open book here at Courtesy, and feel that we have done our due diligence in the approval process with Mr. [redacted]. Once we received the Revdex.com's letter we had already reached out to Mr. [redacted] to review any other options with our in house bank Credit Acceptance Corporation. Mr. [redacted] spoke with his original Finance Manager, Martha Keith and our representative from CAC. We finally found an approval that would work but the vehicle it would require was to Mr. [redacted] liking. We completely understand his decision and decided to get our vehicle back and refunded all of his down payment. Again, we thank the Revdex.com and Mr. [redacted] for the opportunity to make this right in Mr. [redacted] eyes.
3.16.2017 [redacted]
[redacted]
[redacted] [redacted] Re: ID # [redacted] Dear Mrs. [redacted], Thank you for allowing us this opportunity to respond to the above referenced complaint. ...
We have spoken to our marketing staff and have taken the necessary actions to remove you from out master list. We apologize for the unnecessary behavior by our representative and can assure you that they have been re-directed. Even though your information has been removed there are some tools that may pull your name into our system without notice. If this should happen please do not take this as intentional and feel free to reach out to Bryan L[redacted], our Internet Director to remove. Again, we apologize for our actions and hope to earn your trust and business once again. Bryan L[redacted]
Revdex.com ...⇄ 12.3.2015 4428 North 12th St Phoenix, AZ 85014 Re: [redacted] Reference Complaint ID [redacted] Dear Sir or Madam: Once again we thank the Revdex.com and the Attorney General to take time to act as mediators in such a frivolous matter. In this case Courtesy Chevrolet does not deny having made a mistake. We have taken responsibility and corrected it in a timely manner. Our intent was not to waste anyone’s time, but if we did we were willing to compensate Mr. [redacted] at a very generous rate even though we are not obligated to do so. We thank Mr. [redacted] for the opportunity to “correct the situation”, but at this time we will not be backed up into a corner at the amount Mr. [redacted] will settle for. We feel strongly that an honest mistake shouldn’t come at a price in the thousands to one person out of hundreds we reached out to. We do hold ourselves at a high level of ethics, and know that this isn’t common practice; this is why we will stand our ground and not let anyone exploit us for something we are not. We will honor our original offer and hope the Revdex.com and the Attorney General understand our situation and our decision. We apologize for the time wasted with all parties involved, but like a dealership is held to certain morals so should customers trying to exploit a mistake for personal financial gain. We are willing to sit with Mr. [redacted] and work out a price that works for both parties on any vehicle. We can assure the Revdex.com and the Attorney General that we are not going to ignore this issue at hand, and hope resolution can take place soon. We could not weather 60 years in business if we didn’t care about the well-being of our customers, including Mr. [redacted] Courtesy Chevrolet looks forward to Mr. [redacted] response and any correspondence form the Revdex.com and/or Attorney General. Sincerely, Management