J & J Party & Janitorial Supplies

Our appraisal situation has been a complete catastropheFirst off this company does not see the person who is paying them as their customersThey are rude and treat you like you are not good enough to talk toOur appraisal took weeks and apparently needed some revisions and was sent back on the 20th(That we were not informed about until days ago) Between this time the "appraiser" sent in the report twice and was returned it for being incompleteShe has had nothing but excuses , doesn't seem competent enough to do her job, and though the company said my lender gets a update dailyThe time line shows him repeatedly trying to contact by email and phone and getting no responseIf this is how you run your business, even the lenders will stop using youMine even stated he thinks he should start his own appraisal company of employees who are going to get their jobs done and do them right We have already had to ask for an extension because of delay with this situation because we were suppose to close on the 21stNow we may loose the house altogether because we are suppose to close on the 5th, and the seller is out of state and needs days to overnight paperworkI really hope we can get this today at a decent (Michigan hour) time So the underwriter can get it approved and get the clear to closeBut some how with the way this company has performed I don't see it happening If you are a lender looking for a appraisal company DO NOT use Land Gorilla

Our appraisal situation has been a complete catastrophe. First off this company does not see the person who is paying them as their customers. They are rude and treat you like you are not good enough to talk to. Our appraisal took 2 weeks and apparently needed some revisions and was sent back on the 20th. (That we were not informed about until 2 days ago) Between this time the "appraiser" sent in the report twice and was returned it for being incomplete. She has had nothing but excuses , doesn't seem competent enough to do her job, and though the company said my lender gets a update daily. The time line shows him repeatedly trying to contact by email and phone and getting no response. If this is how you run your business, even the lenders will stop using you. Mine even stated he thinks he should start his own appraisal company of employees who are going to get their jobs done and do them right.
We have already had to ask for an extension because of delay with this situation because we were suppose to close on the 21st. Now we may loose the house altogether because we are suppose to close on the 5th, and the seller is out of state and needs 2 days to overnight paperwork. I really hope we can get this today at a decent (Michigan hour) time . So the underwriter can get it approved and get the clear to close. But some how with the way this company has performed I don't see it happening.
If you are a lender looking for a appraisal company DO NOT use Land Gorilla.

Land Gorilla is an absolute nightmare to work with and their appraisals are inaccurate. They charged $700 and since the appraisal was inaccurate and Land Gorilla would not talk to us at all about the appraisal we are out $700 and the lender would not go through with the refinance because the value of the home per the appraisal. Avoid this company at all costs!! We signed up to refinance our rental home through E Lend (untrustworthy also) and they picked Land Gorilla to do our appraisal. The whole appraisal process took 4 weeks (totally unacceptable). We were assigned Scott [redacted]as our appraiser and after giving him 4 options of times that would work for us and our renter he just disappeared. We could not get a hold of him and neither could Land Gorilla. After a week goes by we were finally able to get a hold of him but he was mad about the times we offered and said he was a single dad and since he was from Orange County Beach Area it was hard for him to get to Banning. Hmmm, we paid $700 for the appraisal and last time I checked this was his job. We then gave him 3 more available times and he was able to accommodate 1 of them but was mad when he went to home to do appraisal because there were 4 people there. He stated he didn't know why the appraisal couldn't have been done another time since 4 people were present. Again hmmmm, the people were present because we scheduled them to be there! Now the appraisal was finally done and supposed to be delivered in 48 hours. It took a week and a half to finally get the appraisal. Upon receiving the appraisal we noticed that it was incorrect. When we purchased the home 2 years ago we purchased a 3 bedroom 2 bath home. The appraisal states that we have a 2 bedroom 1 bath home. As you can imagine the comps are completely different based on the useable square footage as well as how many bedrooms and bathrooms. Based on the incorrect appraisal we did not meet the refinance loan to home value and so E Lend was unable to process our refinance. We called E Lend and said that the appraisal was inaccurate and there were pictures to prove it. They contact Scott [redacted]with Land Gorilla and asked him to relook at the appraisal for accuracy. Scott [redacted]said he stood by his original appraisal. So long story short, 4 weeks of wasted time and paperwork, as well as $700 down the drain and we got nothing!!! Run run run from doing any sort of business with Land Gorilla and Scott[redacted]. Unprofessional crooks that just pocket your money and obviously do not have adequate customer skills or knowledge to provide accurate appraisals!!

Very disappointed in turnaround time to receive home appraisal and lack of communication about the delay.