J & J Pest Control and Lawn Care Inc.

wE MAILED OUT TWO CHECKS IN THE AMOUNTS OF $AND $ON august 14,

The patient presented as a new patient on 4/1/ The patient signed the financial responsibility form which holds the patient responsible for all charges incurred during the visitThe patient was seen as a self-pay patientThe patient saw a physician and received various services that
included: level New patient $120, Shave Skin Lesion $130, Tissue exam by pathologist $80, and sebaceous hyperplasia destruction $for a total charge of $The patient paid a total of $leaving an unpaid balance of $THe patient returned for follow up a week later and was charged a level follow up at $and left the clinic without paying for the previous balance due of $or the visit charge for the day of $The total outstanding balance was $The patient was sent statements every month detailing the above but elected not to pay the $balance until patient was contacted by one of our billers regarding their outstanding balanceAll of the charges are corrected and have been reviewed by the billing team and office managerPatient is not owed a refund as the charges were correct and now the account has a $balance

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Initial Business Response /* (1000, 13, 2015/10/05) */
[redacted]Document Attached[redacted]
[redacted] signed up for our Ground Mole / Vole control program in early August of 2015. We began treatment on August 4, 2015. We provided follow-up services on 8-11, 8-19 and 8-25. The contract [redacted] signed...

and agreed to is for the control of Ground Mole and Voles and a series of services would be performed monthly over a 12 month period.The contract states the guarantee and reads as follows, J & J Pest Control & Lawn Care Inc. guarantees that if the customer is not completely satified with the results of the service, J & J will return and retreat the area at no additional charge. If the problem persist J & J will continue to work to solve the problem to the customers satifaction. The contract also staes in large capital letters that " J & J CANNOTT GUARANTEE TOTAL ELIMINATION OF GROUND MOLES ON THE CUSTOMERS PROPERTY. Jennifer and Jim both had conversations with [redacted] explaining how moles are wild animals and that control of these animals is difficult and takes time. We have serviced thousands of home for the control of Ground Moles and have great success with the program. It takes time and patience. We told [redacted] that we would put her on a weekly service schedule until the problem appeared to be under control. [redacted] stated that she had them trapped before and that it worked much faster. We asked her why she didn't hire the trapper agian, she stated that it was very expensive and that she wanted to explore other ways to control the problem. [redacted] wants instant results and wasn't willing to allow the proven treatment program the time it needs to eradicate her problem. The program works, it takes time. [redacted] signed an agreement agreeing to take monthly services with unlimited retreatments at no additional charge over an initial twelve month period. The agreement also states there is a $125.00 early termination fee. [redacted] paid for the initial treatment that included three services over the first thirty days approximatly 7 - 10 days apart, which J & J provided, we then did a fourth treatment at no charge because she stated there was still activity. We had a fifth treatment scheduled for August 31st at no charge for her and she canceled the day of the service saying she hired a trapper and that she wanted her money back. J & J fulfilled their obligations and was willing to provide weekly service until the problem was under control. The contract was for three services over the first 30 days and monthly services there after with unlimited extra services when needed or requested. The extra services are at no additional charge to the customer. I am attaching a copy of the contract [redacted] signed. I believe J & J lived up to their end of the agreement and therefore will not be issueing a refund of any fees paid to [redacted]. Please call, and feel free to contact me concerning this matter. Thanks Jim Sanor
Initial Consumer Rebuttal /* (3000, 15, 2015/10/06) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Jim gave a very lengthy explanation but failed to mention the fact I was told several times that I would see a big improvement after their 2nd and 3rd treatment. The opposite was true. Every time a treatment was applied, 15-20 new mole hills would pop up the following day. J&J made 4 treatments and the situation became worse by the week. Within 2 1/2 weeks my yard was mole free with trapping. I stand by my initial request.
Final Business Response /* (4000, 17, 2015/10/09) */
As I stated in my response, [redacted] needed to give the program time to work. we don't have magic wands to wave around and elininate problems on demand. The baiting system takes time, we are sure that we eliminated some of the moles on her property. The baits were taken when we did follow-up services each week. We will not be refunding any funds to her. We did everything we promised her and was willing to come out weekly to continue to solve the problem. Thank you Jim S[redacted]