J & J Roofing

Mr. [redacted]'s and Mr. [redacted] manager is [redacted], the Service Manager.  We had elevated her complaint to the Service Manager, in an attempt to please Ms. [redacted]s.  As such, he communicated with Ms. [redacted], not Mr. [redacted] or Mr. [redacted].  Mr. [redacted] states that last...

week we removed the plate/cover by the front door that the driver steps on.  Per our earlier promise to her, we wiped out/cleaned out the channel and retaped the wriing.  We also detailed the truck, an additional free service, not promised in our original response to the review, but verbally promised to Ms. [redacted].   Her husband picked up the vehicle, and seemed very pleased with those two extra free services we had done.  We were quite surprised to receive this complaint.       As stated before, Ms. [redacted] had a leak near the top left corner of the windshield.  We sealed the leak and replaced the carpeting, as covered by Ford warranty.  As we originally stated, there was a delay, as the carpeting had to be ordered and received.  Ms. [redacted] chose not to purchase a Ford extended service plan, so she did not have the convenience of a free rental vehicle during the initial repair. When the technician removed the plate/cover in question, the residue underneath it was not from the water.  It had the consistency of residue from food or drinks.  Northside Ford, as is required from all Ford dealerships, must honestly report our findings to Ford.  As such, Ford would not fund cleaning/fixing that area.  We are sorry that Ms. [redacted] is upset by those events.  In order to please her we originally wiped down the wires and the area as well as we could.  Later, we removed the plate/cover, retaped the wires, and cleaned out the area.  We have also detailed the vehicle.  We will not be paying Ms. [redacted] $200.  Unfortunately, our efforts to help with this problem have not pleased her.  We have done all that we can do to assist her at this time.  Again, we thank her for her original purchase.

Thank you for contacting us about this problem.  When a customer chooses to have a rebate sent to them, Ford does not send the check to the dealership.  The check goes directly to the customer at their address.  Records show that Ford sent a check for $3900 directly to...

Ms. [redacted] on May 2, 2017.  Upon receiving this complaint we provided the phone number to Ms. [redacted] to inquire with Ford about getting another check issued to her.  Our apologies for the confusion about who issues the check and where the check would be sent.  Northside Ford will also double check to insure Ford has Ms. [redacted]'s full address on file.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Though I agree the storms did throw a wrench in the process, my truck was in the shop prior to the hail storms.  Additionally, had it been fixed correctly the first time, or had they returned my calls or emails, none of this would have been necessary.  Though happy with the final repairs, I am not happy that I had to file a claim with the Revdex.com to get the work finished.
Regards,
[redacted]

Thank you for reaching out to us about this matter.  There seems to be a misunderstanding.  When a customer pays off a Ford Credit (FMCC) loan, if the customer had purchased GAP coverage or Credit Life/Disability, a letter is generated the next...

day to the dealership informing us of the payoff.  Then, FMCC withdraws the refund from our funds and issues the check directly to the customer.  Mr. [redacted] paid his vehicle on 11/13/2017.  Ford Credit sent us a letter dated 11/14/17 informing us of the early payoff.  Ford Credit withdrew the funds for the refund ($72.66) from us on November 15th.  We called Ford Credit this morning, and they informed us that the check for $72.66 was issued to the customer around 11/20/17.  The Ford Credit representative suggested that if Mr. [redacted] has not received the check, he may call Ford Credit and they will reissue one to him.     We also addressed the issue of not returning Mr. [redacted] calls and emails with the [redacted].  We would like to extend our apologies to Mr. [redacted], and will work to ensure this does not happen again to another customer.

Complaint: [redacted]
I am rejecting this response because: the contract we have is a valid, legal binding contract. Due to the fact that first, the dealer has released the truck to us, and second, the finance department at Northside Ford has already accepted the first payment corresponding with the contract I have which therefore means Northside Ford accepted the terms of the contract I signed with them. As far as the contract goes, we will not give anyone the original and we did not want to show the contract because one of the managers at Northside Ford decided to try and snatch the contract from me. Northside Ford should have a copy of the original contract and if one of their employees lost or misplaced that paperwork, that is Northside Ford's issue. The fact that I work as a sales manager has nothing to do with the wrongdoing of Northside Ford. I do not work for Northside Ford, therefore my occupation has nothing to do with this issue. This has been brought up multiple times as an argument and at this point, I would like for Northside Ford and their lawyer to leave my occupation out of this situation. With regards to my wife, she called multiple times and I also called myself with no answer. Northside Ford and their lawyer are also aware they have permission to speak with my wife. I have this recorded with the finance director who specifically asked if he had permission to speak with my wife. Their lawyer also had permission to speak to my wife and as a matter of fact, he did speak to her on the phone, so using federal laws as an argument is invalid at this point. The fact that Northside Ford forged my signature on a legal document is actually breaking the law. According to the DMV, the contract we have is in fact a valid, legal document. I am asking for an incentive in order to sign a copy of paperwork I have. Otherwise, I am not willing to sign any paperwork with Northside Ford. Claiming the contract I have is invalid is not correct, because I have several recordings of Northside Ford admitting what happened was wrong. Both my wife and I were also told that the employee involved was let go. We were also asked not to take this to court and to try and solve this issue on their level because taking them to court will be a "long process." After bringing this issue up with Northside Ford, and their failure to cooperate, I am asking for an incentive to sign another contract with the same numbers on the original contract, with a witness/notarization, otherwise, I refuse to sign any paperwork with this dealer as they have already lost my trust.
Regards,
[redacted]

Ms. [redacted] purchased an Extended Service Plan when she purchased her Nissan on June 6, 2015  (see attached contract).  She requested cancellation of that contract on May 27, 2016, saying that the driver of the vehicle is living in College Station Texas (see...

attached cancellation form).  The form also specifies that the cancellation process does take 4-6 weeks.  We sent a check to the lienholder on the vehicle, SSFCU, for that cancellation in the amount of $1283.34.  (See attached copy of the check dated July 11, 2016.)  The cancellation amount was determined using the date on the request- May 27, 2016.  My apologies, that during the process, our finance department did not respond to the phone calls received from Ms. [redacted].

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. We will contact Ford Credit now as they informed us to contact the dealership.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

Thank you for forwarding Mr. [redacted]'s concern.  He received several emails, as attached.  These are clearly advertising emails.  They were sent to customers who had previously interacted with the dealership, as allowed by law.  Our records show that Mr....

[redacted] considered buying a vehicle from Northside Ford in late Spring/early Summer.  Unfortunately, the sale did not occur because the dealership and the customer did not agree on the terms.  When Mr. [redacted] visited the dealership after receiving the email, he had several concerns.  First, he expressed a concern that we had accessed his credit report and credit information when sending the email.  This did not occur.  The recipients of emails were drawn from customers who had previously interacted with the dealership, thereby showing the desire and ability to pay at that time.  The disclaimer "All offers are with approved credit, not all buyers will qualify,"  addresses those situations where income, credit worthiness, or trade in values have changed.  Second, he demanded to speak to the Chief Operating Officer of several competitive dealerships.  Although he may feel to contact that COO, it would not impact Northside Ford.  Instead, Mr. [redacted], one of our sales managers, attempted to address Mr. [redacted]'s concerns.     Mr. [redacted] indicated, when he visited our dealership after receiving the email, that he had no desire to purchase a vehicle from us.  Therefore, it is not known if he would qualify for this offer.  Mr. [redacted] stated he just visited to complain about the email.  As such, he has communicated his concerns to our sales manager.  In addition, the General Manager has been briefed on this complaint.  We understand that not everyone will like our advertisements.  We also understand that not everyone will be qualified to purchase a vehicle at the terms that they would like.  If Mr. [redacted] indicates that he no longer wishes to receive phone calls or emails soliciting his business, we would be happy to do everything in our power to honor that request.       Email and letters went out to past customers with this offer, without regard to age.  We happily sell vehicles to any qualifying customer who is 18 or over.  So, this is clearly not elder abuse/elder fraud.  We wish Mr. [redacted] much happiness at the dealership he chooses to meet his vehicle needs.

Hello Ms. [redacted],      We would like to respond to Mr. [redacted]’s complaint.  Mr. [redacted] approached Northside Ford with this allegation.  We immediately offered to redo the contract so that it matches the more favorable terms of the contract Mr. [redacted] has in his...

possession or to let Mr. [redacted] leave the vehicle here and take his trade-in home.  Also, in order to honor the terms from the contract Mr. [redacted] has in his possession, we repeatedly requested to see that contract.  Mr. [redacted] refused to show us that contract until January 12th, when he scanned and emailed a copy of the contract that is not legible.  Although the contract he has in his possession is not signed by any dealership representative, meaning the contract is NOT binding, we have still offered to redo the contract to match those terms.  In the phone calls our lawyer has made to Mr. [redacted] he has also repeatedly offered Mr. [redacted] the same two options- to redo our contract to match the terms he has on the contract in his possession or to let him pick up his trade in and leave the F150 here.         Our refusal to speak to Mr. [redacted]’s wife was not meant as a slight.  As Mr. [redacted] is sales manager at another dealership, he is aware that federal privacy laws preclude us from speaking to his wife about the paperwork as she is not a party to either the contract in his possession, or the contract we have in our possession.  At this time, we would simply like Mr. [redacted] and a dealership representative to sign a contract that exactly matches the terms on the contract Mr. [redacted] has in his possession, or return a check he has received from us and the new truck, take his trade in and end this interaction.  Simply doing nothing is not an option.      Thank you, [redacted]

Ms. [redacted],      I spoke to the Parts and Service Director and reviewed Mr. [redacted]’ file from when he purchased the Routan.  We appreciate Mr. [redacted]’ purchase of the VW Routan.  Although the files from when he purchased the vehicle do not have any record of promised...

service work,  service files did show Mr. [redacted] did bring his vehicle to service multiple times.  Unfortunately, the tire light was an intermittent problem and it was not resolved.  We understand his frustration and are having a check sent to him for $100 that he can use towards the repair or the deductible.             Our records show we have done extensive repairs to Mr. [redacted]’ vehicle since he purchased it.  Among other things we have replaced the battery, did work on an ABS module vacuum leak, machined the front and rear rotors, and deglazed the pads.  The VW was purchased as a used vehicle with approximately 85,200 miles when he purchased it.  It had approximately 92,370 miles at the last service.  Unfortunately, other than assisting with the $100, Northside Ford will not be able to pay for other repairs, such as the DVD console rattle.    Again, we appreciate Mr. [redacted]’ purchase. [redacted] Northside Ford

Review: I telephone them weekly to come out to inspect roof and fix leaks. [redacted] promises to come out that week or even the very next day, but they never show up.Desired Settlement: Want Them to follow thru and come out, when they set a date to inspect & fix roof leak

Business

Response:

RE: Complaint I.D. number - [redacted] resides in [redacted] Condominiums. We roofed all the condos in August - September 2012 as a result of a Wind/Hail damage insurance claim. Some of the units had interior damage as a result of the covered loss. Miss [redacted] has damage (water stains) on her ceiling, but were not covered as [redacted] deemed them to pre existing. Miss really wants us to seal & paint for her because others got it done.

We have made in excess of a half dozen service calls to Miss [redacted]s residence. We have inspected the attic, roof & interior. We have done so as recently as June & July of this year. Although we continue to make service calls, inspect & seal any areas Miss [redacted] states is leaking we have yet to discover an active leak.

We will continue to try to work with Miss [redacted], however, we can only fix what exists. We would also repair interior damage if we could determine we caused it.

Review: Roof is leaking, Called numorous times over the years. Evrytime they come out, they have a different excuse. The first time they said the nails were coming out, so the caulk the, The second time some of the shingles have shifted . The third time they said that my neighbors pine tree caused it, because the pine cones were getting stuck under the shingles and the water have nowhere to go. So all of last I went on my roof everyother week to blow away the pine cones. I called 3 weeks ago, someone came out and he said" that if I buy the shigles he wouuld redo that section. Shingle is all I would have to buy. I called him early last week, and he said that it would be done in the week. Well I am stil waiting. He also said that whoever installed the shingles did not overhang then enough. That is his own company he is talking about.Desired Settlement: I would like that section redone.