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J & J Transportation

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J & J Transportation Reviews (4)

I have forwarded the complaint (minus complainant's name, phone number and email) to the third-party delivery company we use, [redacted] , and told them to be sure complainant's address is on their Do Not Deliver list and requested that they make every effort to not deliver to that addressI have also copied the complainant

I am rejecting this response because:I am rejecting this response because: Like they said they bought the parts PRIOR to contacting me They never once called or got authorization from me As you can see the estimate I signed was for a THERMOSTAT, gasket, and coolantThe only times I heard from them was when I called to see if the truck was done, they said they hadn't gotten to it yet, they'd have to get to it tomorrowThen I called them the next day Alk I got was that they ran into a complication and it wouldn't be done that day Then when they called me on Friday morning saying they found the part they needed at a dismantler and wanted to charge me additional money Because THEY broke Bolt off and HAD to replace my lower manifold They didn't even put that on the final invoice Hmmm, I wonder why??? At that point I told them I was NOT paying anything over the original quote They broke it, they fkedd it up, they were gonna fix it, and it better be done rightThey also REFUSED to allow me to take the old oneWhich by the way is illegalThey have screwed my truck upI want it fixed, but not by themThey screwed it up enough already I also want my money back They are incompetent and have no idea what they are doing

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]

I have attached the work orders related to this repairAll the parts invoices are available for the Bureau of Automotive Repair to view.We have not been contacted by the Bureau of Automotive Repair regarding this yetI still stand by my statements and am waiting for the Bureau to contact me regarding this matterWe bought the parts ahead of time but did not start any of the repairs until after contacting Mr [redacted] and explaining to him what needs to be done and getting his authorizationMr [redacted] told us he needs the car fast and to do whatever we have to get the vehicle repaired and running at our costJust because we had purchased the parts prior to contacting him at our cost does not mean we were in the wrong since we could have easily returned the parts if he had refused for us to perform the repairs.Thanks, [redacted] ***

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Address: PO Box 19445, Johnston, Rhode Island, United States, 02919

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