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J. Johnson Plumbing & Heating, LLC

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Reviews J. Johnson Plumbing & Heating, LLC

J. Johnson Plumbing & Heating, LLC Reviews (3)

In September we had J Johnson to install the new hot water heaterSince then we have found black specks in our hot waterWe called J Johnson in March 2017, he came in April and replaced the expansion tank, which he said was the only thing he didn't change last timeBut after four months we found the problem did not get improvedSo we called him again in AugustHe said he doesn't know what caused the black specksWe asked if he could contact the manufacturer, [redacted] and we also sent him pictures of the black specksHe said yes on the phone; however, we didn't hear from him for almost a monthWe called almost every day and left voice messages but he never repliedBecause J Johnson suspected our water quality, we asked our neighbors and it turned out no one has black specks in the hot/cold waterHe didn't return our calls, so we texted him this info from the neighborsHe texted back saying the problem it's our water, not their hot water boiler, according to the ma

In September we had J Johnson to install the new hot water heaterSince then we have found black specks in our hot waterWe called J Johnson in March 2017, he came in April and replaced the expansion tank, which he said was the only thing he didn't change last timeBut after four months we found the problem did not get improvedSo we called him again in AugustHe said he doesn't know what caused the black specksWe asked if he could contact the manufacturer, *** *** and we also sent him pictures of the black specksHe said yes on the phone; however, we didn't hear from him for almost a monthWe called almost every day and left voice messages but he never repliedBecause J Johnson suspected our water quality, we asked our neighbors and it turned out no one has black specks in the hot/cold waterHe didn't return our calls, so we texted him this info from the neighborsHe texted back saying the problem it's our water, not their hot water boiler, according to the ma

In response to the unanswered complaint #[redacted] regarding [redacted]  Regarding the complaint about particles in the hot water, I feel was very unfair because it was a water issue and not a workmanship issue. They previously had a tankless hot waster heater and the water never sat in the...

tank for any length of time and when in a tank style water heater the makeup of the water changes so different reactions can happen to water.  They had heater for 18 months before any issue occurred and any phone call was made.  I've installed hundreds of [redacted] hot water heaters with no such problem of particles from the unit itself.  I did change the expansion tank at my cost to oblige and help resolve the issue. Even after the installation of the expansion tank, unfortunately the issue did not resolve to their satisfaction.  They did say the issue improved somewhat but again not to their satisfaction.  Had water tested Oct. 30, 2017, by [redacted]  [redacted] tested water and report back to the [redacted] that their was a makeup in the water that could cause particles to form when heated.  With all that said, it was in fact a water issue and again I feel this was an unfair attack on my plumbing business.  The reason for the late response was due to my overwhelming workload and plumbing emergencies after my vacation that I had to address.  I am an honest one man plumbing operation and I am sometimes inundated with calls and am unable to respond in a timely manner.  I hope this resolves any conflict with the Revdex.com and restores my good standing and reputation.  Thank You John Johnson Plumbing.

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Address: 301 Bridgepoint Rd, Belle Mead, New Jersey, United States, 08502-5813

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