J J's Auto Repair

To whom it may concem, We Did everything we could to address the customers concerns and issues he had with the service provided to him. Customer declined any further assistance from us, and demanded we pay another shop to fix issues not related to what was done to his car. Tried to work with customer as best we could even when he became belligerent. At this point there is nothing we can do to resolve his original complaint, due to customer taking his car elsewhere after refusing to let us resolve his complaint. (n closing, we would not let a vehicle leave in a unsafe condition or purposely do anything to alter its safety. If you have any questions or need any further information you an contact me at [redacted] or email me at Sincerely Yours, [redacted]

Aug 21 17 IO:OOa              JJs Auto...

Repair                                     ...⇄ 2545263463 [redacted] Owner, JJ's Auto Repair [redacted]
[redacted] August 21, 2017 Revdex.com Corporate Office [redacted] Austin, TX, 78754 To whom it may concern, Customer [redacted] Brought His 1996 Pontiac Bonneville because it woufd not start. Diagnosed it as a bad engine, Asked us to get him a quote for used engine and or new engine. Customer stated he would look for a new engine on hig own. About 2 months passed by and customer did not get in contact with us, called at! n.mbers provied by him and could not get a hold of him. Moved his car from the front of my pr operty to the back since it was just sitting there not being worked on. Same day it was moved customer called mad stating he did not want his car in the back where its not as visible and something could happen to his rims. Informed customer had been trying to reach him for almost 2 months and that he needed to come get his car or pay a Storage fee. Customer stated he was going to get his car fixed here and was fine paying $200-$300 for storage fees while he got the engine and rest of the money to pay his bill. Customer asked to have New Engine Shipped to our business to avoid being charged more for shipping to a residential address, advised customer that he could have it shipped to us to save him some money. Customer came in and put some money down sci that work could be started on his car. once new engine was installed car would not stay running due to a Upper intake manifold that would allow coolant to pass into the engine. Customer informed he needed new upper intake due to his old one being bad, customer went out bought the part and we repiaced it at no extra cost in labor to him, Once replaced car woufd stay running fine but hard a hard time starting after you turned it on. Advised customer we needed more time to diagnose issue, Customer grew impatient becuase we could not resofve starfing issue quickfy. At this point customer would come by about once a day for about a week and ask what we had found on his car, we stated that he might have a bad Engine Computer but we needed more time to diagnose the issue. Customer then from that point on started using profanities and threatening the bussiness stating "Where going to have some {expletive deleted] problems if you cant get my car right".  Informed customer I did not like him using profanities when talking to my son. finally a day or two later issue with his car was resolved, Car had a Main Engine Ground on the underside of vehicle loose. Car started and ran like it should, closed the hood and waited for the customer to come pick it up. Customer erne for his er and left onfy to return a few minutes later stating his hood would not open and that we had caused it to fail. Had a Mechanic try and open hood to verify what the issue was, Could not open his hood advised customer he would have to leave the vehicie to give us more time to open hood and see what was the issue and if it was just a loose cable or something that didnt have to be replaced we would fix it. Customer Stated he did not want to leave his vehicle due to him not trusting us and that we were trying to rip him off, Customer stated he was gonna take it to another shop and send us the biil, Advised customer he could take it somewhere else but we would not pay him to get it looked at else where. Before leaving customer again reverted to using profanities and threatened to Quote "Show us some boom boom' while gesturing his hand a gun. A Few days fater customer died in to let us know he had taken his car to another shop and his Axle Boot was tom, advised customer that part goes to the transmission and we don't have to remove it to get the engine out. Customer åen Rid we tore it on purpose to fry and harm him, informed customer the axle boot is only there to keep dust out of the joint not to hold anything together. Customer Also stated he has paid a lawyer $5,000 Dollars and is going to sue us, At which point he was informed that he had until! friday to pick up his ofd engine core. ord engine was Left at shop one week after customer took car. We then had to talk to t ne company that was going to pick up his engine and set up a time for them to get it, an place old engine onto a pallet for pick up. This all had to be setup by the customer, since he was the one that had the engine Shipped here, but was done by us at no charge to him for storage or materials used to send the engine back. Customer was quoted a price before any work was done on his car, He agreed to said price and after alt repairs were done customer paid what he was quoted. Customer was not charged any labor for additional parts he brought for us to put on. Main issue with customer was he did not allow us enough time to diagnose no start issue, we let him know we woufd get his car right but needed more time then what he was allowing us by constantly getting coming in and threatening us if issue was not resolved. Issue was fixed but customer still continued to falsely accuse us of damaging non-engine related parts and demanding we pay for them. If you have any questions or need any further information you can contact me at [redacted] or email me at [redacted] Sincerely Yours, [redacted]