J & K Lawn Equipment

RE: In response to Revdex.com case #[redacted] In response to Ms. [redacted]’s complaint. First off, our technicians may not be able to quote all code upgrades  by their numbers, but they do know what a code upgrade is and what is not a code upgrade. According to Ms. [redacted]’s home warranty...

company, they have not sent out a second HVAC company to re-inspect her Air Conditioning system as she told us.  They said she requested to get someone outside of the warranty company to look at her unit, therefore we have no idea if the other person or company is an actual HVAC company.  First American (her home warranty company) said the other company came back with the same diagnosis as we did.  Ms. [redacted] called to say that she had another company that said they would fix her unit and not charge her for the code upgrades.  We told her then she should use that company.  When a new installation is needed then that is when the new unit needs to adhere to the current standards of the IRC and the Uniform Mechanical codes.  As for as the codes, they come from the 2012 International Residential Codes(IRC)  and the 2015 Uniform Mechanical Codes. These are state mandated requirements.  Our company is aware that there are companies that will do the replacement of a unit and not do the code upgrades. This could mean if they are caught, they will get their licenses taken away.  Our company and our technicians are not willing to put their license on the line to do something against state regulations. These jobs and their licenses are the way they support their families and are therefore not willing to lose them by going against state requirements. As far as her suggestion that we contact her home warranty company and change our diagnosis and what it will take to bring her unit up to code, we can’t do that. We tell the home warranty company what needs to be done and what it will take to get it fixed and up to code. The home warranty then tells us what they will cover and what they won’t cover based on the policy that the home owner has. We do not know what each home owner’s policy covers until we contact the warranty company as we do not see the actual policies. Every home owner has the option to use another company if they choose. They do not have to use our company only. When Ms. [redacted] said she found another company to fix her Air Conditioner and not fix the code upgrades, we told her then she should use that company as we would not fix the unit without bringing it up to code as stated in the Uniform mechanical codes and the International Residential codes used by the State of Texas. Her issue is with her contract with her home warranty company, she need to contact them, not us. We can not change the way her home warranty company interprets her policy with them.

Initial Business Response /* (1000, 5, 2015/07/17) */
This guys story is totally made up from start to finish. The truth to the story is his wife called the day before he purchased it and asked if we still have them in stock for the sale price and we said we have one left she asked if we could do...

them a favor and save one for them to get tomorrow for a father in law or something like that for fathers day. So no we would not take it back after the holiday and after the small window of garden installing season. Lastly if this customer would have read the wall right next to the register it states return policy clear as day. Hopefully this clears this up.
Initial Consumer Rebuttal /* (3000, 7, 2015/07/27) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I will start with the statement "we have one left". When I was at the store making the purchase I saw one machine on the showroom floor assembled and at least 3 on the shelves behind the counter. In fact Jeremy offered to sell me the assembled one at an additional cost since it was already assembled. The following Saturday when I tried to return the one I purchased, in the showroom there were 2 in boxes and one assembled. Additionally they were still advertising this cultivator on Craigslist as of 7/4/2015, in fact I see today they are still advertising them on Craigslist.

As far as it being a holiday and who I bought it for this has no relevance to whether it can be returned.

This is a cultivator not a tiller. So this item is used throughout the gardening season to weed between the rows of plants, but this is not relevant either to a return.
If returns are not taken, why does the receipt state "There will be a 20% restock fee on all return items." and "All items returned must be unopen and unused. All returned items must also have receipt."
As I stated in my complaint the box has never been opened.
Final Business Response /* (4000, 9, 2015/08/04) */
All I have to say is the customer was looking for a great deal and tried to take advantage of a honest mistake on are part by listing it at the incorrect price. The customer was more than happy to come and buy it for the mistake price even holding us to it. We didn't have to honer the mistake but we did. Now karma kicked them in the butt. Thanks for the chance to replay to this nonsense...

I find it a little concerning that your technician could not tell me where the codes came from, as should you. Your response makes no sense. First you say the contractor I hired came to the same conclusions you did next you say that I hired my own contractor that would ignore the violations. Which is it? To clarify the home warranty company instructed me to hire my own licensed contractor so I could submit a second opinion which I did per their request and submitted it. You will see on the attached invoice from the contractor they did NOT come to the same conclusions as you at all. My home warranty company has been in contact with [redacted] which please note their license number on the invoice since you doubted the fact that I hired a licensed professional. Due to the fact that your results are very different the home warranty company is dispatching a second company to diagnose the unit. Also to clarify I NEVER told you that I found a contractor to ignore any code violation. The only time you (Russell) and I have spoke is when I called to get where the violations came from, what the exact violations were and the exact numbers of the violation.  I told you I was getting a second opinion but NEVER did I say I was having someone come out and do the job unethically and ignore any REAL violations.  I have worked with a home inspection company for almost ten years, I am familiar with HVAC. I have no problem with paying for necessary charges what I have a problem with is having a technician coming into my house and writing up a lot of optional upgrades/modifications and labeling them as a code violation. Per your [redacted], [redacted] and Revdex.com reviews I see this is a common occurrence with your company. My issue is with the fact that your technician came out to my house and wrote up a bunch of bogus "violations." When you read the codes that you gave me it doesn't make sense. The code for a stand that you gave me was for a handler in an alcove/compartment not attic. Even when you go to the attic section no where does it say it has to be on a stand. It says it has to be 6 inches from the ground on noncombustible material which it is. For the float switch code you gave me, if you read the code it says that if you have a second auxiliary pan leading to an area that alerts the occupants when it is leaking then the switch is not necessary. As noted on the invoice attached the drains do not need to be redone. I also find it strange that the plenum was noted as a code violation but there is no way to tell what level the plenum is at without removing it because it's not labeled.