J. Kruzan Construction & Remodeling LLC

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below.I appreciate that Jean Kruzan has responded to my legitimate complaint She has not however addressed the reason for having us wait for our stain for months I have an email from Dec 2, requesting the stain I have another from ***uary 20, requesting the stain I have an email from September 27, to Jean that our facia board (part of the soffit project) was peeling paint I asked her to come to the house and assess In addition, sent her another email on October 5, I had NO replies to any of the above mentioned emails Not until I called Jean on phone did I have a response that she would have her worker [redacted] look for the paint I didn't hear from her after she promised to get back to me Again, NO reply whatsoever to the above mentioned emails On Tuesday, October 6, Jean arrived at my house around 10:with the paint She handed it to me saying, "Here's your paint." I would have appreciated any sort of apology for the lateness of delivering the paint as well as an apology for not responding to me in the months since the job was complete I got no apology I now have my paint and have taken care of the chipped and flaking paint on the facia myself I will stick with my complaint about J Kruzan Construction Jean's customer relations and customer service is what needs improvement Unless and until I receive an apology for this lack of attention and month delay in getting us our paint, I wish for my complaint to remain posted with the Revdex.com Regards, [redacted]

I am in receipt of the complaint dated 10/5/with an ID number of ***.Attached you will find copies of emails sent to me from *** *** and my responsesThe timeline isas follows:***uary 20, - Received an email request from *** *** to have a portion of a gallon of
stainleft over from her job to be returned to her.Friday, October 02,- Received a phone ca ll from *** *** at 10:a.mSpoke with herregarding her wanting the remaining stain backexplained that had simply forgotten about it over thewinter and that would check to see if my subcontractor who did the work still had itShe sa id if hedidn't would see if could find out what color it wasreplied I would and would get back to her.Friday, October 02,- Called my subcontractor who is now my employee and asked him to checkand see if he had itAlso checked the *** folder to see if color was noted, it was notLooked forthe receipt from Dunn Lumber where purchased it from to see if it had color listed, it only had the basecolor not the tint colorLeft my office early to leave for out of town funeral.Monday, October 5,- Received a voice message on my cell phone from *** *** at 8:a.m.Monday, October 5,- Received an email at 8:a.m., see attachedMonday, October 5,- Received another email at 12:55, see attachedMonday, October 5,- I answered the voice message and the first email with an email at 2:p.m.Monday, October 5,- Client responds with another email at 2:pm.Monday, Dctober 5,- I have now read her email from 12:and respond with my last email 3:22p.m.Tuesday, October 6, - Met with my employee who found the partial gallon of stain (approximately1/gallon) and drove to client's home and delivered it.I am guilty of forgetting about returning a portion of a gallon of stain from ***uary until she called andreminded me on October 5th• She was happy with the job, never heard from her other than that ***uaryemail and then on October 2nd• When I spoke to her on Oct2nd I did my follow up with the carpenterand then checked my receipts and customer filesI ran out of time to respond to her and the carpenterdidn't get back to me before I left for the weekend.Unfortunately I was attending a funeral on October 5th, phone was offDidn't turn it on until theafternoon and then heard her voicemail and see one email, respond and then see second email.Had I had another hours to do my checking I would have had the paint to herI am a small companyand when I'm gone there isn't anyone to do my jobAt this point I can only say what I said in my lastemail to her just don't know what to say.Sincerely, +~~

This client is correct, we do need to improve our customer service responsiveness.  As a small company that is quickly growing it has been sometimes difficult to maintain the level of customer service that we had prior to this sudden increase in business.  All my clients are important to me, this was a small job, a portion of what I originally quoted, however I was happy to do it for this client.  I regret that it took so long to return the remaining paint.In addition it was unfortunate that this client contacted me when I was unavailable due to a loss in my family last week.  My response to her when I delivered the paint was one of sadness and frustration.   I apologize for the length of time she had to wait and for any inconvenience she suffered.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.I appreciate that Jean Kruzan has responded to my legitimate complaint.  She has not however addressed the reason for having us wait for our stain for 10 months.  I have an email from Dec 2, 2015 requesting the stain.  I have another from [redacted]uary 20, 2015 requesting the stain.  I have an email from September 27, 2015 to Jean that our facia board (part of the soffit project) was peeling paint.  I asked her to come to the house and assess.  In addition, sent her another email on October 5, 2015.  I had NO replies to any of the above mentioned emails.  Not until I called Jean on phone did I have a response that she would have her worker [redacted] look for the paint.  I didn't hear from her after she promised to get back to me.  Again, NO reply whatsoever to the above mentioned emails.  On Tuesday, October 6, Jean arrived at my house around 10:45 with the paint.  She handed it to me saying, "Here's your paint."  I would have appreciated any sort of apology for the lateness of delivering the paint as well as an apology for not responding to me in the 11 months since the job was complete.  I got no apology.  I now have my paint and have taken care of the chipped and flaking paint on the facia myself.  I will stick with my complaint about J Kruzan Construction.  Jean's customer relations and customer service is what needs improvement.  Unless and until I receive an apology for this lack of attention and 10 month delay in getting us our paint, I wish for my complaint to remain posted with the Revdex.com.  
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted].
 I would like to keep this complaint on file so that other and future customers are aware that this business has had a complaint filed against it.  
Regards,
[redacted]