Initial Business Response / [redacted] (1000, 5, 2015/08/12) */ Contact Name and Title: [redacted] General Mgr Contact Phone: XXX-XXX-XXXX Contact Email: [redacted] @***.com The customer contacted us about the issue on 1/8/We set up for a technician to go out on 1/10/15, which the customer cancelled Another service provider (diamond service) went out on 1/12/and determined that the water valve housing crackedThat part has subsequently been replacedAs this was not a result of installation, [redacted] will not be responsible for damage to the customers homeI understand that the customer initiated a claim with Whirlpool corporation Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/08/12) */ (The consumer indicated he/she DID NOT accept the response from the business.) ON [redacted] 8,at 9:AM I talked to [redacted] at ABT applianceI explained what happenedShe suggested that I take pictures of the damage and she would send someone out to change out the part at no chargeShe also suggested that I go directly to Whirlpool with this as they are a reputable company and would probably take care of thingsWhirlpool did send someone out to inspect the damage and replace the partWhirlpool said that the damage was not their faultTheir products are thoroughly inspected and tested before they leave the facility so the damage could not have possibly have happened thereThe next person in line is ABTIf the product was perfect when it left Whirlpool, then it was possible that it was damaged while in possession of *** [redacted] installed it in my homeIt was never moved from the spot where their installers put itThis refrigerator was months old when it failedIt certainly didn't freeze in my kitchenIt's becoming obvious to me that [redacted] appliance puts on a pretty smile until you buy their productIf there is a problem they're quick to point the finger at you and then turn their backs to youI'd like to see [redacted] take some responsibility for their products when they failEspecially when damages add up to thousands of dollars Final Business Response / [redacted] (4000, 11, 2015/08/26) */ Contact Name and Title: [redacted] General Mgr Contact Phone: XXX-XXX-XXXX Contact Email: [redacted] @***.com I spoke to the customer, who acknowledged that [redacted] is not at fault for the damage to her homeShe stated to me that whirlpool deferred to the mfr of the failed part, and that after examination of said part, they concluded that the part failed either because of freezing or impactCustomer states that neither occurredWe called whirlpool on the customers behalf, but they are standing by that finding
I'm sorry that the parts are no longer available from [redacted] I'd be happy to apply the entire service call charge to the new purchase rather than the half that we normally do
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I do expect ABT to have the new parts, warranty and credit to be issued in a timely manner Sincerely, [redacted]
Complaint: [redacted] I am rejecting this response because: myself a flooring expert of years along with other flooring experts agree this damage could have been caused by either hand truck or rock in a shoe.the delivery men did not cover feet or remove shoes or core the floor also one of the marks was not a dent but a mar in floor exactly where the truck turnedas far as age, there reason was no residue in the dentsFirst, it's a dent in laminate, no residue would be presentAlso my wife cleans the floor twice per day so if there was any it is long gone.store was quick to offer $to make go awayI believe they knew they caused damage,abt is a good company and needs to except responsibility Sincerely, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted] ***
We are sorry that the customers order didn't come in on time We had the MFR drop ship the item directly to the customer, and waived the shipping In addition we gave her a $discount on the item as a token of our regret
[A default letter is provided here which indicates your acceptance of the business's offer If you wish, you may update it before sending it.] Revdex.com: I have reviewed the offer made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to meI will wait for the business to perform this action and, if it does, will consider this complaint resolvedIf the company does not perform as promised I can get back to you at: [redacted] Regards, [redacted]
Complaint: [redacted] I am rejecting this response because:the only thing scanned was the box containing the headphones, not the unit itself, which Mr [redacted] confirmed; the box serial number appears on the invoice (the only paperwork I have,) and short of having video taped opening the box when it was received and when re-packaging to return, I don't know what else I could've doneThe only set of these headphones I've ever purchased was from ABT, and those were the same unit I returned The product was not damaged nor destroyed in any way, all I asked for was a refundThey refuse to cooperate and be a respectable business, I will continue to pursue other options to remedy this.When I asked Mr [redacted] if I had known to check if the serial numbers matched and contacted them about it if it didn't match what they would've done, he said he didn't knowI have no way of knowing if the unit they continue to maintain isn't the one they shipped is even the one that I returned in the package, as again, as far as I know they also didn't video tape opening my return (unless they have video to verify what they are saying is true.) Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted]
The invoice that was sent was not and is not a demand for payment It is merely an accounting measure for the TV that has not been returned by the shipper Customer can disregard the invoice
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Is there a contract person that we should call to set up the repair? Sincerely, [redacted]
This order was voided by our processor as they flagged it as possible fraud Customer's card was never charged, and an email was sent indicating the order had been voided I'm sorry for any inconvenience this caused
Initial Business Response / [redacted] (1000, 5, 2015/05/30) */ Contact Name and Title: Randy Goldman General Mgr Contact Phone: 847-544- Contact Email: [email protected] I have been in contact with the customer and I am working with Bosch to get a replacement stove for him
Initial Business Response / [redacted] (1000, 5, 2015/08/12) */ Contact Name and Title: [redacted] General Mgr Contact Phone: XXX-XXX-XXXX Contact Email: [redacted] @***.com The customer contacted us about the issue on 1/8/We set up for a technician to go out on 1/10/15, which the customer cancelled Another service provider (diamond service) went out on 1/12/and determined that the water valve housing crackedThat part has subsequently been replacedAs this was not a result of installation, [redacted] will not be responsible for damage to the customers homeI understand that the customer initiated a claim with Whirlpool corporation Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/08/12) */ (The consumer indicated he/she DID NOT accept the response from the business.) ON [redacted] 8,at 9:AM I talked to [redacted] at ABT applianceI explained what happenedShe suggested that I take pictures of the damage and she would send someone out to change out the part at no chargeShe also suggested that I go directly to Whirlpool with this as they are a reputable company and would probably take care of thingsWhirlpool did send someone out to inspect the damage and replace the partWhirlpool said that the damage was not their faultTheir products are thoroughly inspected and tested before they leave the facility so the damage could not have possibly have happened thereThe next person in line is ABTIf the product was perfect when it left Whirlpool, then it was possible that it was damaged while in possession of *** [redacted] installed it in my homeIt was never moved from the spot where their installers put itThis refrigerator was months old when it failedIt certainly didn't freeze in my kitchenIt's becoming obvious to me that [redacted] appliance puts on a pretty smile until you buy their productIf there is a problem they're quick to point the finger at you and then turn their backs to youI'd like to see [redacted] take some responsibility for their products when they failEspecially when damages add up to thousands of dollars Final Business Response / [redacted] (4000, 11, 2015/08/26) */ Contact Name and Title: [redacted] General Mgr Contact Phone: XXX-XXX-XXXX Contact Email: [redacted] @***.com I spoke to the customer, who acknowledged that [redacted] is not at fault for the damage to her homeShe stated to me that whirlpool deferred to the mfr of the failed part, and that after examination of said part, they concluded that the part failed either because of freezing or impactCustomer states that neither occurredWe called whirlpool on the customers behalf, but they are standing by that finding
I'm sorry that the parts are no longer available from [redacted] I'd be happy to apply the entire service call charge to the new purchase rather than the half that we normally do
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I do expect ABT to have the new parts, warranty and credit to be issued in a timely manner Sincerely, [redacted]
Again, we don't feel that we caused the damage to the customers floor
Complaint: [redacted] I am rejecting this response because: myself a flooring expert of years along with other flooring experts agree this damage could have been caused by either hand truck or rock in a shoe.the delivery men did not cover feet or remove shoes or core the floor also one of the marks was not a dent but a mar in floor exactly where the truck turnedas far as age, there reason was no residue in the dentsFirst, it's a dent in laminate, no residue would be presentAlso my wife cleans the floor twice per day so if there was any it is long gone.store was quick to offer $to make go awayI believe they knew they caused damage,abt is a good company and needs to except responsibility Sincerely, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted] ***
We are sorry that the customers order didn't come in on time We had the MFR drop ship the item directly to the customer, and waived the shipping In addition we gave her a $discount on the item as a token of our regret
I'll be happy to issue a food loss reimbursement for $for the most recent occurrence
[A default letter is provided here which indicates your acceptance of the business's offer If you wish, you may update it before sending it.] Revdex.com: I have reviewed the offer made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to meI will wait for the business to perform this action and, if it does, will consider this complaint resolvedIf the company does not perform as promised I can get back to you at: [redacted] Regards, [redacted]
Customers order was voided on 9/ While an authorization was obtained on his credit card on the date of purchase, the charge was never put through
We will come an rebuild the gate for the [redacted] We should be in the area this weekJoni
I apologize for the delay with ***I do show the package was delivered today 12/
Complaint: [redacted] I am rejecting this response because:the only thing scanned was the box containing the headphones, not the unit itself, which Mr [redacted] confirmed; the box serial number appears on the invoice (the only paperwork I have,) and short of having video taped opening the box when it was received and when re-packaging to return, I don't know what else I could've doneThe only set of these headphones I've ever purchased was from ABT, and those were the same unit I returned The product was not damaged nor destroyed in any way, all I asked for was a refundThey refuse to cooperate and be a respectable business, I will continue to pursue other options to remedy this.When I asked Mr [redacted] if I had known to check if the serial numbers matched and contacted them about it if it didn't match what they would've done, he said he didn't knowI have no way of knowing if the unit they continue to maintain isn't the one they shipped is even the one that I returned in the package, as again, as far as I know they also didn't video tape opening my return (unless they have video to verify what they are saying is true.) Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted]
The invoice that was sent was not and is not a demand for payment It is merely an accounting measure for the TV that has not been returned by the shipper Customer can disregard the invoice
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Is there a contract person that we should call to set up the repair? Sincerely, [redacted]
This order was voided by our processor as they flagged it as possible fraud Customer's card was never charged, and an email was sent indicating the order had been voided I'm sorry for any inconvenience this caused
repair would be warranted for year
Initial Business Response / [redacted] (1000, 5, 2015/05/30) */ Contact Name and Title: Randy Goldman General Mgr Contact Phone: 847-544- Contact Email: [email protected] I have been in contact with the customer and I am working with Bosch to get a replacement stove for him