To whom is may concern,On the morning of February 18th, 2014, Mr*** called into our offices at Reddi Services requesting service for a drain that had backed up and was flooding his officeOur dispatcher shortly thereafter sent one of our technicians to the job siteThe technician was on
site for a couple of hours and did not have success in clearing the lineOur technician decided it would be good to get another pair of eyes on the job to help with the blockageThe second technician was on site for over four hours attempting to clear the line, also with no successAt that time the second technician scheduled a third technician to come out the following day to help with the issueOn February 19th the third technician showed up and was on site for a couple of hoursThe third technician also had no success in clearing the line and all three technicians believed the line to be damaged somewhere in between the building and the city sewerThe third technician decided to turn the job over to one of our supervisors in an effort to view the line with a camera to find out where the possible problem could be coming fromOur supervisor attempted to call Mr*** on a couple of occasions and left a voicemail for him to call back and schedule a time but never heard back from him Our charge for the services above was $total.On February 24th Mr*** called into Reddi Services with questions regarding the service that was provided on the 18th and 19thThe customer service team send the information to our Service Manager and he called Mr*** back later that afternoonDuring the conversation Mr*** told the Service Manager of the issues that he believed occurred during the service calls Mr*** told the Service Manager he felt that Reddi Services had "abandoned" the jobOur Service Manager assured Mr*** that was not the case and informed him the supervisor who operates the sewer camera had called him and left a message to set up a time but was never called backAt that time Mr*** informed our Service Manager he already had the issue taken care of by *** *** but felt that Reddi Services should cover the charges for what was doneMr*** also stated that the third Reddi Services technician that was on site on Febuary 19th broke a toilet while trying to clean the lineThe Service Manager stated that if this was the case then Reddi Services would need to send a field supervisor out to the site to view the toilet and if we had broken it then we would cover the charge for replacementMr*** became very impatient and said that he did not want anyone from Reddi Services to come out since everything was already taken care ofThe Service Manager stated that in order for Reddi Services to possibly pay for the toilet we would need to view it first and make sure the damage came from us Mr*** again declined so the Service Manager asked him exactly what he was looking forMr*** said that Reddi Services owed him "thousands of dollars" because he expected us to cover all of the charges from *** *** Our Service Manager informed Mr*** that Reddi Services would refund the $charged to him but we were not responsible for any work that *** *** provided to his businessMr*** then became extremely belligerent because we would not comply with his demands Our Service Manager again reiterated that Reddi Services would refund him the $but would need to view the toilet before any refund was madeAgain Mr*** declined and his parting words were strongly profane Reddi Services did not hear from Mr*** until July of We believe that five months after the fact makes it extremely difficult to find the facts of the situation and is very unusual for there to be that lapse of time between communications. Our offer stands of being willing to resolve the situation by refunding our initial charges of $200. Thank you for your consideration in working to find a resolution to this unfortunate circumstance
To whom is may concern,On the morning of February 18th, 2014, Mr*** called into our offices at Reddi Services requesting service for a drain that had backed up and was flooding his officeOur dispatcher shortly thereafter sent one of our technicians to the job siteThe technician was on
site for a couple of hours and did not have success in clearing the lineOur technician decided it would be good to get another pair of eyes on the job to help with the blockageThe second technician was on site for over four hours attempting to clear the line, also with no successAt that time the second technician scheduled a third technician to come out the following day to help with the issueOn February 19th the third technician showed up and was on site for a couple of hoursThe third technician also had no success in clearing the line and all three technicians believed the line to be damaged somewhere in between the building and the city sewerThe third technician decided to turn the job over to one of our supervisors in an effort to view the line with a camera to find out where the possible problem could be coming fromOur supervisor attempted to call Mr*** on a couple of occasions and left a voicemail for him to call back and schedule a time but never heard back from him Our charge for the services above was $total.On February 24th Mr*** called into Reddi Services with questions regarding the service that was provided on the 18th and 19thThe customer service team send the information to our Service Manager and he called Mr*** back later that afternoonDuring the conversation Mr*** told the Service Manager of the issues that he believed occurred during the service calls Mr*** told the Service Manager he felt that Reddi Services had "abandoned" the jobOur Service Manager assured Mr*** that was not the case and informed him the supervisor who operates the sewer camera had called him and left a message to set up a time but was never called backAt that time Mr*** informed our Service Manager he already had the issue taken care of by *** *** but felt that Reddi Services should cover the charges for what was doneMr*** also stated that the third Reddi Services technician that was on site on Febuary 19th broke a toilet while trying to clean the lineThe Service Manager stated that if this was the case then Reddi Services would need to send a field supervisor out to the site to view the toilet and if we had broken it then we would cover the charge for replacementMr*** became very impatient and said that he did not want anyone from Reddi Services to come out since everything was already taken care ofThe Service Manager stated that in order for Reddi Services to possibly pay for the toilet we would need to view it first and make sure the damage came from us Mr*** again declined so the Service Manager asked him exactly what he was looking forMr*** said that Reddi Services owed him "thousands of dollars" because he expected us to cover all of the charges from *** *** Our Service Manager informed Mr*** that Reddi Services would refund the $charged to him but we were not responsible for any work that *** *** provided to his businessMr*** then became extremely belligerent because we would not comply with his demands Our Service Manager again reiterated that Reddi Services would refund him the $but would need to view the toilet before any refund was madeAgain Mr*** declined and his parting words were strongly profane Reddi Services did not hear from Mr*** until July of We believe that five months after the fact makes it extremely difficult to find the facts of the situation and is very unusual for there to be that lapse of time between communications. Our offer stands of being willing to resolve the situation by refunding our initial charges of $200. Thank you for your consideration in working to find a resolution to this unfortunate circumstance