Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that the response would not resolve my complaint For your reference, details of the offer I reviewed appear below Thank you for your response to my inquiry but I am not satisfied with the resolution of it At the start of your response you mention you take great pride in making sure you satisfied your customer Also mention that you great length in order to satisfied the customer I want to tell you that my wife was not satisfied with the product and services she received from your salon This was mentioned at the time my wife received her eyelash extension As she was done she advised Ashely that she was not satisfied at all at this moment Ashley should of called you over or manamgent of your company to resolve the issue All that Ashley did was convince my wife to leave your place in order to free up her hand If you go above and beyond for your customer you should of have been more involved in this case I understand tbag Ashley puts in her time and product but the customer also puts in money in order to receive a product that they want The hairstylist that I take my son too messed up on my son hair and I let him know that I was unsatisfied and he refunded my money back That seems to be the correct thing to do because that is what you do if you are a person who goes above and beyond for their customers In this case with your business this has not happened I had my conversation with Ashley via phone and text, and I had asked her how long had she been doing eye lash extensions and she did not want to answer the question She can have the certificaron to do eyelashes but she did not want to say how long she has been doing them I also have asked her via text to have the owner of the company contact me and her response was I can call the Salon Again not going above and beyond a paying customer If I asked to have someone call me that should of been done Another text from Ashley says (see attached): "I spoke with my manger and owner and they both agreed that I've numerous options to fix the problem, and I can do the 50% but that is all." Why would you agree to a 50% refund if nothing nothing wrong had been done? You also mention that there is no diffence if you get a hair color change Please see attached review about your business and how unsatisfied this customer was Paid a lot of money and unsastified with the final product and services This goes to show you we are not the only ones unsatisfied with your businessAnyone might be able to convince my wife out of a wrong doing like Ashley told her wait a few days to get use to the them so that way she left and unable to claim her money back At the moment my wife advised Ashley there was something wrong and not satisfied the problem should have been fixed immidately not 2-days We all work in order to earn a living and understand you are in a business to satisfied a customer My wife and I certainly don't accept your response and request a full refund back of $back to our card If you are in the business to go above and beyond to a customer show us that you mean what you say by providing the refund Regards, [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Thank you for your response to my inquiry but I am not satisfied with the resolution of it. At the start of your response you mention you take great pride in making sure you satisfied your customer. Also mention that you great length in order to satisfied the customer. I want to tell you that my wife was not satisfied with the product and services she received from your salon. This was mentioned at the time my wife received her eyelash extension. As she was done she advised Ashely that she was not satisfied at all at this moment Ashley should of called you over or manamgent of your company to resolve the issue. All that Ashley did was convince my wife to leave your place in order to free up her hand. If you go above and beyond for your customer you should of have been more involved in this case. I understand tbag Ashley puts in her time and product but the customer also puts in money in order to receive a product that they want. The hairstylist that I take my son too messed up on my son hair and I let him know that I was unsatisfied and he refunded my money back. That seems to be the correct thing to do because that is what you do if you are a person who goes above and beyond for their customers. In this case with your business this has not happened. I had my conversation with Ashley via phone and text, and I had asked her how long had she been doing eye lash extensions and she did not want to answer the question. She can have the certificaron to do eyelashes but she did not want to say how long she has been doing them. I also have asked her via text to have the owner of the company contact me and her response was I can call the Salon. Again not going above and beyond a paying customer. If I asked to have someone call me that should of been done. Another text from Ashley says (see attached): "I spoke with my manger and owner and they both agreed that I've numerous options to fix the problem, and I can do the 50% but that is all." Why would you agree to a 50% refund if nothing nothing wrong had been done? You also mention that there is no diffence if you get a hair color change. Please see attached review about your business and how unsatisfied this customer was. Paid a lot of money and unsastified with the final product and services. This goes to show you we are not the only ones unsatisfied with your business. Anyone might be able to convince my wife out of a wrong doing like Ashley told her wait a few days to get use to the them so that way she left and unable to claim her money back. At the moment my wife advised Ashley there was something wrong and not satisfied the problem should have been fixed immidately not 2-3 days. We all work in order to earn a living and understand you are in a business to satisfied a customer. My wife and I certainly don't accept your response and request a full refund back of $100.00 back to our card. If you are in the business to go above and beyond to a customer show us that you mean what you say by providing the refund.
Regards,
[redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that the response would not resolve my complaint For your reference, details of the offer I reviewed appear below Thank you for your response to my inquiry but I am not satisfied with the resolution of it At the start of your response you mention you take great pride in making sure you satisfied your customer Also mention that you great length in order to satisfied the customer I want to tell you that my wife was not satisfied with the product and services she received from your salon This was mentioned at the time my wife received her eyelash extension As she was done she advised Ashely that she was not satisfied at all at this moment Ashley should of called you over or manamgent of your company to resolve the issue All that Ashley did was convince my wife to leave your place in order to free up her hand If you go above and beyond for your customer you should of have been more involved in this case I understand tbag Ashley puts in her time and product but the customer also puts in money in order to receive a product that they want The hairstylist that I take my son too messed up on my son hair and I let him know that I was unsatisfied and he refunded my money back That seems to be the correct thing to do because that is what you do if you are a person who goes above and beyond for their customers In this case with your business this has not happened I had my conversation with Ashley via phone and text, and I had asked her how long had she been doing eye lash extensions and she did not want to answer the question She can have the certificaron to do eyelashes but she did not want to say how long she has been doing them I also have asked her via text to have the owner of the company contact me and her response was I can call the Salon Again not going above and beyond a paying customer If I asked to have someone call me that should of been done Another text from Ashley says (see attached): "I spoke with my manger and owner and they both agreed that I've numerous options to fix the problem, and I can do the 50% but that is all." Why would you agree to a 50% refund if nothing nothing wrong had been done? You also mention that there is no diffence if you get a hair color change Please see attached review about your business and how unsatisfied this customer was Paid a lot of money and unsastified with the final product and services This goes to show you we are not the only ones unsatisfied with your businessAnyone might be able to convince my wife out of a wrong doing like Ashley told her wait a few days to get use to the them so that way she left and unable to claim her money back At the moment my wife advised Ashley there was something wrong and not satisfied the problem should have been fixed immidately not 2-days We all work in order to earn a living and understand you are in a business to satisfied a customer My wife and I certainly don't accept your response and request a full refund back of $back to our card If you are in the business to go above and beyond to a customer show us that you mean what you say by providing the refund Regards, [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Thank you for your response to my inquiry but I am not satisfied with the resolution of it. At the start of your response you mention you take great pride in making sure you satisfied your customer. Also mention that you great length in order to satisfied the customer. I want to tell you that my wife was not satisfied with the product and services she received from your salon. This was mentioned at the time my wife received her eyelash extension. As she was done she advised Ashely that she was not satisfied at all at this moment Ashley should of called you over or manamgent of your company to resolve the issue. All that Ashley did was convince my wife to leave your place in order to free up her hand. If you go above and beyond for your customer you should of have been more involved in this case. I understand tbag Ashley puts in her time and product but the customer also puts in money in order to receive a product that they want. The hairstylist that I take my son too messed up on my son hair and I let him know that I was unsatisfied and he refunded my money back. That seems to be the correct thing to do because that is what you do if you are a person who goes above and beyond for their customers. In this case with your business this has not happened. I had my conversation with Ashley via phone and text, and I had asked her how long had she been doing eye lash extensions and she did not want to answer the question. She can have the certificaron to do eyelashes but she did not want to say how long she has been doing them. I also have asked her via text to have the owner of the company contact me and her response was I can call the Salon. Again not going above and beyond a paying customer. If I asked to have someone call me that should of been done. Another text from Ashley says (see attached): "I spoke with my manger and owner and they both agreed that I've numerous options to fix the problem, and I can do the 50% but that is all." Why would you agree to a 50% refund if nothing nothing wrong had been done? You also mention that there is no diffence if you get a hair color change. Please see attached review about your business and how unsatisfied this customer was. Paid a lot of money and unsastified with the final product and services. This goes to show you we are not the only ones unsatisfied with your business. Anyone might be able to convince my wife out of a wrong doing like Ashley told her wait a few days to get use to the them so that way she left and unable to claim her money back. At the moment my wife advised Ashley there was something wrong and not satisfied the problem should have been fixed immidately not 2-3 days. We all work in order to earn a living and understand you are in a business to satisfied a customer. My wife and I certainly don't accept your response and request a full refund back of $100.00 back to our card. If you are in the business to go above and beyond to a customer show us that you mean what you say by providing the refund.
Regards,
[redacted]