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J L Walker Construction Inc

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Reviews J L Walker Construction Inc

J L Walker Construction Inc Reviews (4)

Service is our #priorityThere is a reason we have had no complaints in all the years we have been Revdex.com membersWe do not have a "lifetime warranty" or a "limited lifetime warranty" All the paperwork we have states "We will warranty our WORKMANSHIP for the life of the fence"A wooden gate
shifting is not a workmanship issue, it is an act of mother nature's elementsWood outside is like a new house settlingEven with a new home the warranty is only yearI find it odd that all the dates called were the 1st day of the month, each month? Regardless, the gates are not under a "warranty" but we make an effort to continue service to the customer as a goodwill gesture free of charge even though a sagging gate after years would be a billable serviceIn the complaint the consumer states he waited a month after noticing the gate to make that original callThe customer states he paid even though he was charged only for the gateThe demand that we replace a gate and gate posts is ridiculous at bestWe would be happy to do that with the understanding that new posts and a gate would be a billable service as such measures need not be takenSince the consumer filed a complaint we feel compelled to go repair the gate but only because we are A+ members of the Revdex.com, not because the consumer is rightRegards,Connie ***GreCon Incdba Blue's Fence Co

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I am offended that each response from the owner of this business implies that I am somehow a liar.  The manager absolutely told me that I needed to call multiple times and it would move me up on the list of repairs.  I'm not sure what motivation the owner believes that I have to lie about the circumstances of this complaint or make things up but I would rather them focus more on correcting this issue than trying to somehow discredit me.The owner has said several times that there is no warranty for this repair.  When I originally had the fence quoted the gentleman that came out (and identified himself as the owner) stated that if there was a problem they would fix it.  When asked about limitations and how long this warranty was good for I was told, "I've been doing fences for over 20 years, I'll fix whatever needs fixed."  If Blue's Fence has a specific warranty they should explain that to their customers, not give them a "whatever needs fixed" implied lifetime warranty.I agree with the owner that I should have called a reliable company to fix my fence.  However, when I called Blue's Fence to cancel with them I was told repeatedly that this would be ridiculous as Blue's Fence would do it for free "this week".  I agree that "knocking heads" as the owner refers to is pointless, which is why I'm even more offended by their accusations.  I hope that this complaint does in fact go on Blue's Fence's record and hopefully consumers can see not only the arrogance and attitude conveyed by this owner, but also the lack of communication by this owner with their staff.  The owner claims that this is not a Revdex.com issue, but thanks to the Revdex.com something is finally being done after 7 months.  I'm told that there is a crew at my house now doing some work on the gate so hopefully there is finally an end in sight.
Regards,
[redacted]

The consumer is right in his statement that our crew went there and did in fact state they would need to replace the posts and gate. I was not made aware of this until after my response to the complaint. As I said in my previous statement there is no expressed warranty on a repair such as this however as a service to our customer we repair this type of thing free of charge. The statement the consumer made about the manager saying "keep calling and you will get bumped up on the list" is false. I have been an owner of Blue's fence since 1995 and the manager has been at Blue's Fence for 35 years. We would never make a statement like that, it makes absolutely no sense. Regardless I believe our crew has been there to set posts. If the consumer felt the time was too long instead of filing a complaint he could have hired another Fence Co. to do his repair. It's not as if we just did the fence, it was installed in 2010. I would suggest in the future with any company you are having an issue with you should ask to speak to the owner.  I'm sorry you feel your fence was not repaired in a timely fashion but this is not a Revdex.com issue and I do not want this complaint on my record. There is no basis to have this filed  because the consumer had other options and we had no obligation to repair his fence. If you needed a car repair 4 years after you bought it and they were in their busy season and kept putting you off on the repair would you contact the Revdex.com? It is unfortunate if you came to our shop and everyone was out to lunch. Obviously we had no idea you were coming so it was not like we were avoiding you. Your fence will be fixed, at no charge. Knocking heads over this doesn't solve anything.Regards,Connie [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I have called many more times than the first of the month.  There were only three calendar fields for dates of complaints.  If there were 20+ calendar fields for dates of complaints I would have attempted to fill them out completely.  Since the consumer is only provided three calendar fields, and shouldn't need any more, I tried to show several months of attempts.  I have called, I have left voicemails, and I have spoken with the manager repeatedly.  I fully expected for this fix to be a "billable service", however I was advised when I called the business (and was finally able to speak with someone) that it would be fixed free of charge.  The manager knows my name and address as soon as I describe my issue.  I have told him repeatedly that I would pay for this service if it could make it happen quicker, or if it couldn't happen quicker I would just call another company.  He has told me repeatedly that another company will charge me, but Blue's Fence will do it for free.  I have gone to Blue's Fence's office, however the door has been locked and no one around.I apologize that I neglected to note in my original complaint that on 08-29-14 at 9am Blue's Fence actually did show up to fix the gate.  Since I cannot get anyone to answer the phone or return my calls, I hoped that the original complaint would cause the owner, manager, and installer to compare notes and fix this issue swiftly and appropriately.  That obviously did not happen, as the installer who came to fix the fence on 08-29-14 told me that he could not fix the problem without setting new posts and installing a new gate.  The pointed response from the business on the ridiculousness of this request has left me very confused.  Blue's Fence staff has told me repeatedly that it would be fixed for free, and that it required new posts and a new gate.This consumer does not feel the need to be right.  This consumer believes the business should feel compelled to fix the gate that they have promised to fix since March because it is the right thing to do, not because a complaint was filed.
Regards,
[redacted]

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