The consumer is right in his statement that our crew went there and did in fact state they would need to replace the posts and gateI was not made aware of this until after my response to the complaintAs I said in my previous statement there is no expressed warranty on a repair such as this however as a service to our customer we repair this type of thing free of chargeThe statement the consumer made about the manager saying "keep calling and you will get bumped up on the list" is falseI have been an owner of Blue's fence since and the manager has been at Blue's Fence for yearsWe would never make a statement like that, it makes absolutely no senseRegardless I believe our crew has been there to set postsIf the consumer felt the time was too long instead of filing a complaint he could have hired another Fence Coto do his repairIt's not as if we just did the fence, it was installed in I would suggest in the future with any company you are having an issue with you should ask to speak to the owner I'm sorry you feel your fence was not repaired in a timely fashion but this is not a Revdex.com issue and I do not want this complaint on my recordThere is no basis to have this filed because the consumer had other options and we had no obligation to repair his fenceIf you needed a car repair years after you bought it and they were in their busy season and kept putting you off on the repair would you contact the Revdex.com? It is unfortunate if you came to our shop and everyone was out to lunchObviously we had no idea you were coming so it was not like we were avoiding youYour fence will be fixed, at no chargeKnocking heads over this doesn't solve anything.Regards,Connie [redacted]
The consumer is right in his statement that our crew went there and did in fact state they would need to replace the posts and gateI was not made aware of this until after my response to the complaintAs I said in my previous statement there is no expressed warranty on a repair such as this however as a service to our customer we repair this type of thing free of chargeThe statement the consumer made about the manager saying "keep calling and you will get bumped up on the list" is falseI have been an owner of Blue's fence since and the manager has been at Blue's Fence for yearsWe would never make a statement like that, it makes absolutely no senseRegardless I believe our crew has been there to set postsIf the consumer felt the time was too long instead of filing a complaint he could have hired another Fence Coto do his repairIt's not as if we just did the fence, it was installed in I would suggest in the future with any company you are having an issue with you should ask to speak to the owner I'm sorry you feel your fence was not repaired in a timely fashion but this is not a Revdex.com issue and I do not want this complaint on my recordThere is no basis to have this filed because the consumer had other options and we had no obligation to repair his fenceIf you needed a car repair years after you bought it and they were in their busy season and kept putting you off on the repair would you contact the Revdex.com? It is unfortunate if you came to our shop and everyone was out to lunchObviously we had no idea you were coming so it was not like we were avoiding youYour fence will be fixed, at no chargeKnocking heads over this doesn't solve anything.Regards,Connie [redacted]