Our technician gave appropriate options/quotes for clearing of his drain which were not exactly what was stated in this complaint We absolutely do not have different rates for different towns as stated by the customer Our technicians are able to negotiate a lower price if any only if we reduce the amount of work that we do For example we cable lines, treat lines with pipe shield and camera lines If we do reduced amount of work per the customers request, we are allowed to reduce the cost We are also able (upon managers approval) give one time discounted "commercial rates" We are not here to "rip" people off and we are definately not here to pop open a drain, collect money and walk away We thoroughly cable all the way out to the City tie in and if jetting is desired, again, we thoroughly jet each connection joint paying special attention to roots, cast iron scale build up, etc We also offer best warranties in the business and use high tech equipment, not just handyman equipment Our prices are standard of the industry, some companies are cheaper and some companies are more expensive, however, you must compare the amount/type of work that is being performed We are not aware of any company comparable to ours that only charges $ [redacted] for a kitchen sink, that may be handyman, or some type of coupon/incentive/special that is running since business is slow or something that a business may choose to do We stand behind our prices and our technicians and our work We did, at no time, "throw our technician under the bus" We simply apologized to the customer that our technician did not make him feel comfortable about our prices and that we are able to discount if discounted work is done Our technician gave the customer a discount and cleared his drain of the back up One of our owners spent quite some time on the phone with this customer hearing his concerns and trying to reassure our ethical business practices and explaining our discounting policies if reduce work is performed Unfortunately, there was nothing we could do to change his mind
Our technician gave appropriate options/quotes for clearing of his drain which were not exactly what was stated in this complaint We absolutely do not have different rates for different towns as stated by the customer Our technicians are able to negotiate a lower price if any only if we reduce the amount of work that we do For example we cable lines, treat lines with pipe shield and camera lines If we do reduced amount of work per the customers request, we are allowed to reduce the cost We are also able (upon managers approval) give one time discounted "commercial rates" We are not here to "rip" people off and we are definately not here to pop open a drain, collect money and walk away We thoroughly cable all the way out to the City tie in and if jetting is desired, again, we thoroughly jet each connection joint paying special attention to roots, cast iron scale build up, etc We also offer best warranties in the business and use high tech equipment, not just handyman equipment Our prices are standard of the industry, some companies are cheaper and some companies are more expensive, however, you must compare the amount/type of work that is being performed We are not aware of any company comparable to ours that only charges $ [redacted] for a kitchen sink, that may be handyman, or some type of coupon/incentive/special that is running since business is slow or something that a business may choose to do We stand behind our prices and our technicians and our work We did, at no time, "throw our technician under the bus" We simply apologized to the customer that our technician did not make him feel comfortable about our prices and that we are able to discount if discounted work is done Our technician gave the customer a discount and cleared his drain of the back up One of our owners spent quite some time on the phone with this customer hearing his concerns and trying to reassure our ethical business practices and explaining our discounting policies if reduce work is performed Unfortunately, there was nothing we could do to change his mind