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J. Lambert

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Reviews J. Lambert

J. Lambert Reviews (10)

NTS has the worst customer service of any providerof any serviceI have ever used for any business service two to four weeks to get a response to a problem or question about our account is not unusualand that's after sending three or more emails to several different contacts from general customer service, to our own account rep, to his supervisor The service is expensive compared to other providers-- but unfortunately in our area of town we have no other provider options for internet and phone service In fact We are paying more than $to get out of our contract and $for another provider to run cable into our location JUST SO WE CAN GET AWAY FROM NTS Run from this company if you can

Fix tried to cancel phone and cable and keep Internet and I have been battling them since June 11, to get these canceled and get billing rightThey have shut me off once, threatening to do it again, won't credit unwanted service, won't return calls or make any effort to get situation settledThis has been a nightmare for me3minths, calls, different people and still NO SATISFACTION? Terrible customer service

I have been a customer of NTS communications in Texas for several yearsI originally signed because they offered a TV, phone, and internet service package over fiber optic lines for around $It was a good deal for the service providedIn the last couple years they have had several price increases and my monthly bill has risen to $As a small company their customer service has always been less than desirableI wanted to cancel my video service and was told that to do so I had to first turn in my equipment to the local service officeI dropped off the equipment on June 15th which is the first day of the billing cycleI tried to drop it off the day before but the office is closed for lunch(Remember small company customer service) I was told that the video service would be terminatedI went back to work and called the customer service department to see what the rate would be for the internet and phone services as well as let them know that I had turned in all of my equipment to the local service officeI was told that they would submit a termination request for the video serviceTwo weeks later my bank account was auto-drafted for the entire $on the 28th of June My auto-draft was set up to pay out around the 5th of the month(I have over a years history of it being drafted after the 1st when I get paid.) I called to complain about the early draftI was told that my video service had not been disconnected yet and that it would take up to MONTHS for the billing to changeThe video portion of the bill is $After several calls over a 2-days I was assured that the video service disconnect would be back dated to the 15th of June and that I would receive a creditI spoke with Julio and requested that the phone service be terminated as wellJulio emailed me a form that I returned to him on the 4th of JulyTwo weeks more have gone by and I spoke to *** (third time for her) and I will be billed $for the first of AugustThe video service disconnect has barely been accomplishedThe phone disconnection has not been done and the internet speed has not been increased as requested in the form returned to JulioAll of the requested actions are internal processes that do not require a service technician to visit my home They require action on the part of NTS employees in a central location

I have been with this company years only because I dreaded the hassle of changing providers I got over that this week I have not had television service for days(It just so happens to be during one of the most historic World Series events too.) I have called each night this week starting On the second call, a ticket was opened for dispatch to come out Third day, I heard from no one, and my issue was not resolved I was told when I called again that I had been rescheduled for dispatch days out I was told this is because they have only one technician in Levelland that can service me, and he is going on vacation However, a co-worker was having the same issue She called and the technician arrived and solved the issue within hours I asked if anyone from Lubbock (which is minutes away and where their install techs travel from) could come resolve the issue I was told no So, here it is day 4, and I have set up a new provider to install tomorrow
Today, I have spent hours trying to reach Customer Cares at NTS to cancel my service with them and try to get a refund I sat on hold for over two hours pushing a button every seconds to keep myself on hold When this process began, the recording stated there were callers ahead of me During that two hours on hold, they serviced two customers I finally pushed the one to keep my place in line and have them call ME back when mysteriously, they added another caller ahead of me
I have referred two customers to NTS Both are ready to switch too
One more thing about NTS, when I began with them I paid $a month In six years, that has almost doubled to $152, yet the quality has declined rapidly

TOTAL SCAM!!! I paid a year full service, it is not year yet and they blocked my screen because according to them my computer was hacked from *** hahahaha what a joke!! They refused to unblock it for the security of the country but they didn't let me to contact the police The only way to get the password they decided to set without my authorization, was paying U$450, that way they could fix the problem and keep me safe #%^@)*$$$$$
Best buy fixed the problem for U$ No hacker in *** my computer in great condition now
NTS IS A BIG BIG SCAM!!! TERRORISM??? THESE PEOPLE ARE TERRORISTS FOR SURE!!

days after start of installation and still do not have a functioning system Internet will not stay connected without having to reset the psi power switch and that does not always work Wire damaged during installation was repaired but did not resolve issue Would definitely not recommend this company!

Being an NTS customer for about a year and a half in good standings, decide to move to another houseIt still takes days before I am able yo get any serviceI can go with someone else and get next day service What's the deal? I can understand if I was a new customer taking that long, keep your customers happy and they might stay with ya

Fix tried to cancel phone and cable and keep Internet and I have been battling them since June 11, 2016 to get these canceled and get billing right. They have shut me off once, threatening to do it again, won't credit unwanted service, won't return calls or make any effort to get situation settled. This has been a nightmare for me. 3minths, 19 calls, 10 different people and still NO SATISFACTION? Terrible customer service.

I'll start off with some quick facts, and then lay out a clear and concise overview of why you SHOULD NOT CHOOSE NTS for your TV service.

Quick facts:
-I had NTS TV and internet for three years, XXXX-XXXX
-I live in [redacted] TX
-Period of TV service interruption: Mid January through Mid March, 2015
-I continue to have the internet service without any major issues

In January, 2015, my TV picture started to randomly freeze, which would last anywhere from 1-20 seconds. Thinking it was just a minor inconvenience, I would change the channel back and forth quickly, and the problem would stop for maybe 15-20min.

As the days past, the picture freezing issue became worse and worse to the point where our weekly shows that we’d always DVR to watch (ex. [redacted] on [redacted] would have large gaps of the program missing. Pretty anticlimactic and annoying for obvious reasons. It then quickly turned into continual freezing for up to 15 minutes at a time, on any channel. I decided to contact NTS to report the problem on 2/24/15 and they agreed to send a tech to my house. *Spoiler alert14 days, one on site tech visit, and 10 phone calls later, I was told by NTS that there was NO SOULUTION to the problem.

I spent much of my time speaking to both the 'Customer Care' dept. as well as the 'Tech Support' line, both of whom seemed completely unaware of what each side was going to do to resolve the issue. 'Tech support' informed me the freezing problem I was experiencing (which NTS had been aware of in our area for several months) would continue and that there was no solution. They also could not give a basic timeline as to when there ever would be a solution. 'Customer Care' suggested that I should just continue with my service, as is, and they might have an answer in a couple weeks. Pretty unbelievable in my opinion.

Perplexed as to why I would continue paying for TV service that did not work, I then told NTS I would be forced to look for other TV service providers, and would be canceling my TV. NTS could not offer me a working service, on top of the lack of working knowledge for that service.

The day after canceling my service and returning all the equipment, NTS called to inform me that I had setup the easy pay option, and would continue to be auto drafted the TV charges for the next two months. They asked me if I wanted to continue being charged for the TV service. I then asked the lady on the phone whether this was a serious or comical question.

NTS: “This is NTS communications…we see that you canceled your TV service with us, just wanted to check with you and let you know you are going to be billed for the next two months for TV service, would you like us to stop that auto payment or leave it as is?”

Me: (dumbfounded but kind of laughing to myself as I replied) “Umm… no thanks, please do not charge me for the next two months for TV service that I no longer have.”

NTS: “Ok, just wanted to check with you first before I stopped the auto draft for the TV bill.”

Hopefully this review helps someone, and to let them know there are better options out there for a TV service provider.

NTS has the worst customer service of any provider.. of any service... I have ever used for any business service. two to four weeks to get a response to a problem or question about our account is not unusual.. and that's after sending three or more emails to several different contacts from general customer service, to our own account rep, to his supervisor. The service is expensive compared to other providers-- but unfortunately in our area of town we have no other provider options for internet and phone service. In fact We are paying more than $1500 to get out of our contract and $1200 for another provider to run cable into our location JUST SO WE CAN GET AWAY FROM NTS. Run from this company if you can.

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