J. Levine Auction & Appraisal

J. Levine Auction & Appraisal is very sorry that our customer, Mr. & Mrs. [redacted], is disappointed with our service to auction their belongings.  Their items were picked up in May 2016 and did...

not start to go to auction until September 2016.  Normally, this type of delay is unusual for us and would be unacceptable.  However, the reason for the long delay was previously explained to the [redacted]’s.  We were suddenly forced into a transition to open a new auction facility and due to the transition, we experienced a great backlog of items that went into our storage facility.  We opened a temporary auction house in Tempe to help alleviate the backlog that was caused by this transition, however, it took some time to get all the items in storage to auction.  We apologize that this transitional delay and backlog was not better communicated to our customer by our Consignment Specialist and staff.  The customer’s items were not scheduled to go to auction all at the same time.  The first batch of items were listed and sold at our September 13-15th sale.  A copy of the consignment order was emailed on 9/9/16.  When the customer received their settlement report on 10/13/16, they expressed disappointment and dissatisfaction with the prices for many of their items.  Attached is a copy of the contract signed on April 1, 2016, as well as a copy of the settlement report.  Please note, the 2nd paragraph of the contract states “Seller acknowledges and agrees that without limits or reserve means that the price at which the property is sold at auction may be less than the amount Seller anticipates receiving from the sale of the property at auction.”  J. Levine does not set the prices on items and does not guarantee that we will get the retail prices that the consignor is anticipating.  The nature of an auction is that items are sold to the highest bidder.  The current market will set the prices for items sold at auction.  We are very sorry that the customer is disappointed with the prices; however, we did not make any guarantees about pricing and all items were sold to the highest bidder without limits or reserve.  It is also important to note that the customer had a garage sale to sell their items before we even picked anything up.  The items that were given to us to auction were items that were left over after their garage sale.  Also, please note that as a matter of customer relations, we did not charge a move fee (more than $500.00) to pick up items at their home.  As for the items that have not sold yet, they are were removed from any future auctions and placed in a secure location at our Tempe facility and are awaiting to be returned to the customer.  We will return these items to the customer at no charge.  This had been previously communicated to the customer.  Again, we are very sorry that the customer is disappointed with our service.  The items that already sold were sold per the terms of the contract.  As for the items that have not sold, we will make good on returning those items at no charge.  We will work directly with the consignor to return these items.  Also, we will make good on sending the settlement check as soon as possible for the items that have sold, which has been delayed due to computer issues at the facility.

Dear **. [redacted], Thank you for your inquiry.  I am writing to apologize to you for the unpleasant experience you had with J. Levine Auction & Appraisal in regards to your purchase at our July 31, 2014 Catalog Auction.  I agree with your complaint, in that you were not...

treated fairly by our staff given the situation and your credentials.  I do see that the items were returned and credited and the issue regarding payment/credit was resolved.  Again, please accept my sincerest apologies for the inconvenience and embarrassment you experienced at our auction house.  I regards to the "one unpaid item strike", I contacted Invaluable who is the auction web host and confirmed that the derogatory strike is not from J. Levine Auction & Appraisal and is not related to your claim with us.  We were not responsible for placing that strike on your auction history.  Invaluable advised that [redacted] was the auction house that placed that strike on your bidding history.  You will need to contact Invaluable or the other auction house to resolve the unpaid strike.  Best regards, [redacted]Customer Relations DirectorJ. Levine Auction & Appraisal

I have personally address Mr. [redacted]'s Concerns and have attached his catalogued auction items for review.  The values achieved at are auction are in line with National and international resale values over the past 90 days at auction.  When comparing the prices seen "as asking for" on [redacted] and other re-sale platforms....that's just that....it's asking prices.  We can ask $5000 for a piece of art, but when it goes to auction, it may only realize $300 and historically will only auction for $300. Its the same story with the insurance & past book values versus current fair market values, there is quite a difference.  Mr [redacted] references a retailer called Second Wind.  They are an online retail store that's values do not reflect, the auction resale market.  We use Live Auction Auctioneers, Invaluable and [redacted].  If you look at their "actual sold" and not "asking" prices, I am sure you will see we did the very best we could and the values reflect the market, quite well.When on a sales call, we clearly explain this process and the values of estate liquidation versus, consignment store and old book values from the past. I do not feel we were negligent in presenting these items at publicauction, quite the contrary. I do appreciate the feedback and wish we could pleased our client. Again, I do apologize if we upset our customers in any way. Sincerely,[redacted] J Levine Auction & Appraisal LLC[redacted]Scottsdale AZ 85253###-###-####www.jlevines.com

Mr [redacted] did win the item for $225.  The bidding results are here.  Computer did not execute a left bidders bid of $200.  He had immediately called irate as well as he had bid days prior electronically as well.  Invaluable auction system had a glitch and we reopened the bidding to...

appease all parties.  See electronic record from 3rd part recorded. Invaluable. We are so sorry this happened and if Mr. [redacted] does not want the item we will be happy to re-auction to the public again. I understand his frustration.  Computer issues happen on occasion.  We just want what is fair to all parties.

Our position on this matter has not changed.  The customer is seeking legal action; therefore, we will not be able to resolve this matter directly with the customer.

Review: I recently sent a consignment of antique [redacted] porcelain, antique Chinese and Japanese porcelain, antique Chine and Japanese chests and cabinets, antique English lithographs, many of them sporting prints by [redacted], a collection of [redacted] postcards dating from the later 19th century to around 1935,

a collection of British cigarette cards and several other items to Levine. I had provided them with disk that described each individual item in detail with retail values. I also sent them several books on [redacted] porcelain, books on [redacted] prints, a book listing every [redacted] postcard and its value and a book listing every set of British cigarette cards with pricing as well as books about Chinese and Korean furniture. Much of the material sent was totally misrepresented in their catalogue. Pieces of [redacted] Duesbury and [redacted] Bloor porcelain dating from the late 18th century up to 1840 were identifies as being Crown [redacted]. This factory did not come to existence until 1887. Consequently many pieces of porcelain were presented as being of much less valuable than they really are. The Second Wind Antiques dealership bought six of the lots of [redacted] porcelain for $515 and now has them listed for sale at $3,160. A value some 600 percent higher than given by Levine. All the Chinese furniture was identified as Korean. The collection of [redacted] postcards, starting with card number 1 from [redacted] series 1, were described as "antique and vintage postcards from around the world" No mention of [redacted] or that many were complete sets. There was a 35 percent rate of commission and finished up with sale value of $5,625.10.

The china collection, chests and prints were insured for $58,915 which was

reasonably close to the retail value.Desired Settlement: Some form of financial settlement for losses due to their missrepresentation of th valuable items being sold

Business

Response:

I have personally address Mr. [redacted]'s Concerns and have attached his catalogued auction items for review. The values achieved at are auction are in line with National and international resale values over the past 90 days at auction. When comparing the prices seen "as asking for" on [redacted] and other re-sale platforms....that's just that....it's asking prices. We can ask $5000 for a piece of art, but when it goes to auction, it may only realize $300 and historically will only auction for $300. Its the same story with the insurance & past book values versus current fair market values, there is quite a difference. Mr [redacted] references a retailer called Second Wind. They are an online retail store that's values do not reflect, the auction resale market. We use Live Auction Auctioneers, Invaluable and [redacted]. If you look at their "actual sold" and not "asking" prices, I am sure you will see we did the very best we could and the values reflect the market, quite well.When on a sales call, we clearly explain this process and the values of estate liquidation versus, consignment store and old book values from the past. I do not feel we were negligent in presenting these items at publicauction, quite the contrary. I do appreciate the feedback and wish we could pleased our client. Again, I do apologize if we upset our customers in any way. Sincerely,[redacted] J Levine Auction & Appraisal LLC[redacted]Scottsdale AZ 85253###-###-####www.jlevines.com

Business

Response:

I have personally address Mr. [redacted]'s Concerns and have attached his catalogued auction items for review. The values achieved at are auction are in line with National and international resale values over the past 90 days at auction. When comparing the prices seen "as asking for" on [redacted] and other re-sale platforms....that's just that....it's asking prices. We can ask $5000 for a piece of art, but when it goes to auction, it may only realize $300 and historically will only auction for $300. Its the same story with the insurance & past book values versus current fair market values, there is quite a difference. Mr [redacted] references a retailer called Second Wind. They are an online retail store that's values do not reflect, the auction resale market. We use Live Auction Auctioneers, Invaluable and [redacted]. If you look at their "actual sold" and not "asking" prices, I am sure you will see we did the very best we could and the values reflect the market, quite well.When on a sales call, we clearly explain this process and the values of estate liquidation versus, consignment store and old book values from the past. I do not feel we were negligent in presenting these items at publicauction, quite the contrary. I do appreciate the feedback and wish we could pleased our client. Again, I do apologize if we upset our customers in any way. Sincerely,[redacted] J Levine Auction & Appraisal LLC[redacted]Scottsdale AZ 85253###-###-####www.jlevines.com

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

I recognize that auction prices are wellbelow retail prices but they have not addressed the issue of many of the consigned goods being misrepresented in the sale. The worst instance is th desc ribing [redacted] Duesbury porcelain pieces from the late 18th and nearly 19th century as being Crown [redacted]. This places them a s being produced in the late 19th centur[y and would e considered of MUCH lower value.

Regards,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

I recognize that auction prices are wellbelow retail prices but they have not addressed the issue of many of the consigned goods being misrepresented in the sale. The worst instance is th desc ribing [redacted] Duesbury porcelain pieces from the late 18th and nearly 19th century as being Crown [redacted]. This places them a s being produced in the late 19th centur[y and would e considered of MUCH lower value.

Regards,

Business

Response:

I am aware of the difference in Duesbury, as he was the founder of the [redacted] and owner of porcelain factories at [redacted] and [redacted]....in the auction business, we often refer to keywords, as [redacted] is the most searched of these porcelain manufacturers. We show all the porcelain marks in the photos on our website so any porcelain expert searching can clearly see. The keywords are what we do to try and bring bidders to our online auctions. See this link for images of all the "[redacted]" marks. [redacted]&pagenum=1&lang=enWe had our photographers painstakingly take photo marks and applied them to the gallery shots. Something no one else does in business. We do this so the educated bidders can see the difference. The layman of porcelains bids by [redacted]. I have been doing this for a very long time. I can show you analytics of searches to values, etc. I know I sound defensive but I have actually done seminars on this.Please reference these examples of other auction houses...http://www.liveauctioneers.com/item/17124624_[redacted]-william-duesbur...⇄ set of duesbury sold for $40 from same period. Just because of the age, does not increase the value. Quite the contrary in this market.

[redacted] (And look at their keyword....[redacted].)VS[redacted] THE as [redacted] sells for significantly more.I can sight examples in the market matching every item sold for the values we achieved in every description with the same result of where we out performed. i.e. a lot of 1200 [redacted]s Postcards just sold for $120 at major auction house in NYC. I am really sorry when a consignor has sellers remorse. I hoped to have explained the process thoroughly. I truly feel it's just the market for antiques is quite soft and only getting softer each day as simple supply and demand goes. The baby boomers / collectors are down sizing and there are no collectors or little demand in the next generations to collect. It's not the economy, it's just supply and demand and we will be in this cycle for next 20 years. I explain this to my clients and do everything I can do to achieve the best prices we can. We spend 35K a month on advertising, not to attract consignors, but to market their things.I am really saddened by this entire thing. I wish I could be of more help in my clients understanding.

Business

Response:

I am aware of the difference in Duesbury, as he was the founder of the [redacted] and owner of porcelain factories at [redacted] and [redacted]....in the auction business, we often refer to keywords, as [redacted] is the most searched of these porcelain manufacturers. We show all the porcelain marks in the photos on our website so any porcelain expert searching can clearly see. The keywords are what we do to try and bring bidders to our online auctions. See this link for images of all the "[redacted]" marks. [redacted]&pagenum=1&lang=enWe had our photographers painstakingly take photo marks and applied them to the gallery shots. Something no one else does in business. We do this so the educated bidders can see the difference. The layman of porcelains bids by [redacted]. I have been doing this for a very long time. I can show you analytics of searches to values, etc. I know I sound defensive but I have actually done seminars on this.Please reference these examples of other auction houses...http://www.liveauctioneers.com/item/17124624_[redacted]-william-duesbur...⇄ set of duesbury sold for $40 from same period. Just because of the age, does not increase the value. Quite the contrary in this market.

[redacted] (And look at their keyword....[redacted].)VS[redacted] THE as [redacted] sells for significantly more.I can sight examples in the market matching every item sold for the values we achieved in every description with the same result of where we out performed. i.e. a lot of 1200 [redacted]s Postcards just sold for $120 at major auction house in NYC. I am really sorry when a consignor has sellers remorse. I hoped to have explained the process thoroughly. I truly feel it's just the market for antiques is quite soft and only getting softer each day as simple supply and demand goes. The baby boomers / collectors are down sizing and there are no collectors or little demand in the next generations to collect. It's not the economy, it's just supply and demand and we will be in this cycle for next 20 years. I explain this to my clients and do everything I can do to achieve the best prices we can. We spend 35K a month on advertising, not to attract consignors, but to market their things.I am really saddened by this entire thing. I wish I could be of more help in my clients understanding.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved. Mr. Levine icluded information that was not available to me prior to this time. That being thatthe maker's mark for each item is displayed in the sale catalogue. If this is true then I have no grounds for claiming misrepresentation of my items.

Regards,

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved. Mr. Levine icluded information that was not available to me prior to this time. That being thatthe maker's mark for each item is displayed in the sale catalogue. If this is true then I have no grounds for claiming misrepresentation of my items.

Regards,

Review: I have submitted 2 items to be auctioned, during the conversation with Mr. [redacted] ( an employee of the J.Levine auction house) I was told that since I am sending in my items, the commission rate will be 25% I was told by Mr.[redacted] to leave the percentage portion of the contract BLANK, and he will fill that part.

To my utter surprise I received the check today, and the commission charged was 30% ( almost $800)

In addition, one of my items, a 1940 Tiffany Mirror with sterling frame was very poorly described - a crucial information about the frame weight was omitted, ( 16 oz) resulting in a hammer price way below the silver scrap price.

Furthermore, my items were negligently omitted from the video promoting the items for sale, the 1867 Imperial Russian Candlestick resulting in a hammer price $2000 below then the estimate from [redacted] auction house. During my conversation with Mr. [redacted] I was assured, that Mr. [redacted] is confident that my candlesticks will bring the estimated price, Unfortunately, because of the lack of proper advertising they did not.Desired Settlement: $2000

Business

Response:

I am truly sorry to hear of the customer's disappointment. They were both excellent lots. The consignors are also buyers at our auctions in the past. We are a true, no reserve auction house and it's why we have a large clientele base as they trust us. No games. I understand sellers remorse and have had it myself, often. We did the best we could.

1) Tiffany silver frame weight was not entered. ($160) The catalog department felt it would perform better with out the "scrap" price as Tiffany is usually not subject to it's weight. It was hurt by it's monogram, condition as well as the plunging Silver price.

2) The Russian Sticks performed well in my opinion. ($2500) I have found similar examples realizing between $1400-$1900 both within the last 12 months at other national auction houses.

Rococo Style, 19th Century, (Maker) CG Ekqvist, St Petersburg, Silver 84. The Christies reference would not have helped in our opinion. We've seen pieces they previously appraised for $10K plus not reach $2K and

further....they didn't sell the pieces. (Reserve was not met.)

3) In regards to the advertising "preview video." We have a firm that walks the gallery floor with a video camera and shoots as they will. The funny thing is, the candlesticks were featured on a featured television spot I appeared on and not on a you tube web cast video with a few hundred views. I took 5 items for a series of News interviews about this great auction and chose to promote the candlesticks. Seen here on [redacted] - http://www.kpho.com/video?autoStart=true&topVideoCatNo=default&clipId=[r...⇄ />
The sale was packed with 311 local bidders and 4451 registered online, 39 countries.

It was a great sale, a few record prices and few great deals for the buyers, like the mirror. But it is an auction. I am sorry to disappoint you. I take it very personally and want everyone to be happy.

4) Our Standard Commission Rate is 35%, we offered 30% as they were sending items to us. We have a signed contract at 30%. We only use 25% Commission is for over $10K in consignment value.

Again, I really do care and hope these clients find someone to handle their items in a manner that pleases them. I feel we always try our best.

[redacted], Auctioneer

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[redacted] Auction & Appraisal LLC

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Review: Hello,

I recently was bidding at (Thursday Estate Sale Featuring Firearms - June 4th 2015 (588 Lots)

by J Levine Auction & Appraisal LLC . I was bidding on lot 1111 and won it. I contacted the auction house about payment. I was told the was a silent bid for $200 after the gavel. So I requested a silent bid for $225 after I won the auction for $180. 2 hours before the auction they told me that they would call me back. They never called.

crooked crooked crooked

ChrisDesired Settlement: I want to pay for the auction #1111 I won and receive the contents. I won the auction for $180. They asked were there any more bids and no one bid. Then 3 hours after the auction they say there was another bid without letting me bid again. Then they lied about calling me back after calling twice. crooked

Business

Response:

Mr [redacted] did win the item for $225. The bidding results are here. Computer did not execute a left bidders bid of $200. He had immediately called irate as well as he had bid days prior electronically as well. Invaluable auction system had a glitch and we reopened the bidding to appease all parties. See electronic record from 3rd part recorded. Invaluable. We are so sorry this happened and if Mr. [redacted] does not want the item we will be happy to re-auction to the public again. I understand his frustration. Computer issues happen on occasion. We just want what is fair to all parties.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

I would like to file a negative review against J. Levine Auction and Appraisal. I found J. Levine through Revdex.com, where they have an A+ rating, so I assumed they were a reputable company. I first called and they gave me a name of an employee named Brenda W[redacted]. She came and recommended multiple items in my home that would "be great" and "you'd make a lot of money", so it sounded like she knew the business. When she returned days later with a van, we FILLED it with items that were my mother’s and brother’s, who are now both deceased. She had me sign my signature on a portable machine, but gave me no receipts and never mentioned any contract. I asked her what I was signing for, she let me know it was "for the items she was taking and that she would have a 'lister' send me a copy of everything in the van for my records." I NEVER received a list of the items she took that day and after calling and texting multiple times to receive it, Brenda used the excuse that the 'lister wasn't available' and eventually stopped answering me.
The first auction my items were in occurred on August 6, 2015. I noticed right away that only 6 of my items were listed. That is a SMALL fraction of the items we piled in that van. I watched my items sell so quickly, I realized they were essentially b[redacted]g given away. For example, I had a fur jacket valued at $11,600 and it was sold for $400....AND THAT DOESN'T EVEN ACCOUNT FOR COMMISSION BEING TAKEN OUT. I was sick to my stomach. I only received $260 for the fur jacket valued at much more. The rest of my 5 items were also sold at the bare minimum price. Now, I do understand that I cannot expect that they would sell for what they are worth...but you do expect for these items to sell for a fair value. J. Levine also does not have the option for a Reserve, like most reputable places. If I was given a contract BEFORE anything was taken from my home, I would have NEVER signed it.
Then the remainder of my many items, which I was NEVER told about, went to EJ's Auction and Consignment, which is also owned by Josh Levine, but auctions much less expensive items. On August 8, 2015, I watched the auction online with EJ's, and again saw my items sell for almost nothing! I had given a large box of my bother's VERY EXPENSIVE china from England to Brenda and it was taken to EJ's. They sold the whole box of 63 pieces for $65! That's when I decided to get my attorney involved. She did some initial research and found they had many bad reviews on the Internet. She called J. Levine to receive the list of my items, which she never received either. I began to panic because I had given Brenda 2 pieces of valuable jewelry, which I asked for back. They told me that I would have to pay $200 ($100 per lot) to get the jewelry back. So I am now paying for my own items. I then called EJ's because they had listed my brother's crystal (also from England) as 'water goblets and glasses.' I knew that it was real crystal so I found someone at EJ's to take a second look. He then said it was a good thing I kept pushing him to look again because they WERE IN FACT very expensive pieces of crystal. I told him I wanted the crystal back and he said it would be $300.
Overall, I have paid a total of $500 in UNNECESSARY FEES to receive my own items back. JOSH L[redacted] received more in commissions (on my sold items) PLUS the extra $500. J. Levine is able to get away with all of this because I didn’t SEE the contract until AFTER I signed the portable machine.
They do not give you the chance to get your unsold items back because 24-hours after the auction, they take everything to charity.
If Revdex.com would have bothered to check Yelp and RipOff.com, they would have seen all the negative reviews this auction has received.
I would like to warn others of the experiences that I had at J. Levine, as he preys on people who have lost loved ones. I have seen J. Levine respond to other negative reviews in an insincere manor, and am asking him TO NOT BOTHER TO WASTE HIS TIME RESPONDING TO ME.

I do not understand the positive reviews here??? My parents estate was so ripped off by this Auction House that is also affiliated with [redacted]. It was a horrible experience that I will never forget! My mother had very expensive items that they said would go to the [redacted] location to be auctioned off. Instead everything went to the [redacted] location and they did not even tell us when the auction was going off! I told the guys NOT to take certain items and when I was not looking they put them on the truck anyway and said they could not take them off - they even took the hoses off the house! Everything was not tagged and numerous items were missing of which we put a claim into our insurance company for as stolen! Not having knowledge of how auction houses work - we later found out that you NEVER sign a one page agreement > this basically gives them permission to rip off the estate and you have no recourse...once they put everything into the trucks ....the items are basically theirs to do with what they want! ALWAYS look for a several page agreement that protects your RIGHTS and show this to a lawyer before signing! I would not recommend doing any business with J. Levines of Scottsdale, AZ [redacted]. After my Mom passed away and dealing the loss of her it was a horror for me and my sister to have gone through this .....they are liars and once they have our stuff > they do not take your phone calls and are nasty as hell if you do get someone on the phone!!!!!!

Review: On July 31, 2014 at the J. Levine Auction titled Summer 2014 Catalog Auction, I purchased three framed prints (lots [redacted] & [redacted]) The lots were described as being from [redacted] work Native American Indian Collection, published by [redacted],} [redacted].

Trusting in the description, I bid absentee from [redacted]. Once the items were received, I quickly determined that the prints were not published by [redacted] the lithographer (which would have been in 1844) but instead they were facsimile reproductions published by the [redacted]) in 1970. I was able to determine this because the paper was clearly late 20th Century and the paper dimensions were 22 3/8" x 17" which were the exact [redacted] Edition's dimensions. I spent $1976.50 plus shipping for the three prints. Complete [redacted] Editions which include all 25 prints sell for $750 (see [redacted])

I contacted the auction house by phone immediately to report what I supposed was an honest mistake. After all, the prints were not examined out of the frames and had sterling provenance having come from the [redacted] in [redacted] my claim was met with immediate skepticism by the lady who took my call. She insisted that I hire a certified appraiser to support my claim and stated that whichever way that appraiser determined, I would not be compensated for the expense. I explained that I was the largest antique print dealer in Houston, [redacted] (in business over 30 years) and that as such, it was I who was usually consulted by certified appraisers concerning research in this area.

On August 11, 2014, I emailed "[redacted]" at J. Levine Auction & Appraisal summarizing the incident as I have above. I explained that I was the aggrieved party and that I would place a claim with Visa for compensation and immediately return the items. [redacted] investigation sided with my claim.

Recently I was informed by another auction house that I had "one unpaid item strike with the low value of $10" that I must clear before before being allowed to bid with them. This auction house suggested it was associated with J. Levine's posting stating I did not comply with their terms and conditions.

The prints on which I successfully bid were not the only "[redacted] prints at the J. Levine Auction & Appraisal that day. Many others were sold to unsuspecting buyers.Desired Settlement: I would like an apology from J. Levine Auction & Appraisal and the removal of the derogatory posting and $10 claim. They should also contact all other successful bidders of these prints and inform them that they were sold facsimile [redacted] prints which J. Levine erroneously represented as original.

Business

Response:

Dear **. [redacted], Thank you for your inquiry. I am writing to apologize to you for the unpleasant experience you had with J. Levine Auction & Appraisal in regards to your purchase at our July 31, 2014 Catalog Auction. I agree with your complaint, in that you were not treated fairly by our staff given the situation and your credentials. I do see that the items were returned and credited and the issue regarding payment/credit was resolved. Again, please accept my sincerest apologies for the inconvenience and embarrassment you experienced at our auction house. I regards to the "one unpaid item strike", I contacted Invaluable who is the auction web host and confirmed that the derogatory strike is not from J. Levine Auction & Appraisal and is not related to your claim with us. We were not responsible for placing that strike on your auction history. Invaluable advised that [redacted] was the auction house that placed that strike on your bidding history. You will need to contact Invaluable or the other auction house to resolve the unpaid strike. Best regards, [redacted]Customer Relations DirectorJ. Levine Auction & Appraisal

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Scottsdale's J. Levine Auction is the absolute finest you will find! The entire staff is intelligent, friendly, professional and really do treat you as a value to their business. All are personable and pleasant to be around - smiles greet you each & every time. Most importantly, they are honest people. Their auction house is immaculate. As a consignor, I know they do everything in their power to do the very best for you that they can, 100% of the time.

This is a REAL auction house!