Dear *** ***We have received the notice of the complaint that was filed
with you. She called us about fixing her Jeep. She was told by someone else that she needed
head gaskets. We check out the vehicle
and told her it needed a engine. We gave
her estimates
for a used. She was told
that the lifetime warranty was on the
motor itself and they would pay a onetime $on the labor. We did
put an used engine in her *** *** *** *** in October of 2014. The lifetime warranty was on the engine
itself. We did transferred some her
parts onto the used engine. She brought it back on December 4, and stated that she had no heat and the check
engine light was on. We hooked to the computer
and put a thermostat, gasket and flushed the heater core. When we did this work in December she didn't
say anything about the warranty thenShe
brought the *** in on March 10, she said the check engine light was on
and that she had taken to Auto Zone and they had told her that it was the spark
plugs. I told her we would check it out
and let her know what we found. We
hooked it to the computer and it was the ignition coil that was bad. I called her and told her what it was and the
estimate to fix it. That is when she
asked me about the warranty and I told her it did not cover the ignition
coil. I explained to her about the warranty
again. She told that she didn't want the
work done and to make keys available to
her. I told her we would have them ready
for her. Then a gentleman called and
wanted to know about the vehicle. I told
him what I had told her The gentleman
called me back about the price of the ignition coil and I told him what the
price was and that it had a months or 36,mile warranty on the part and
it had a six month warranty on the labor.
The one he had told me that he priced didn't have a warranty on the
labor. We did mark up the price on the
ignition coil. Like we do on every part
we sale. So he said use the one that we
could get. He told me to fix it that he
was going to pay for it. He gave me his
credit card over the phone because he couldn't be here when she picked it up. She did not say anything else when she picked
up vehicle
Dear *** ***We have received the notice of the complaint that was filed
with you. She called us about fixing her Jeep. She was told by someone else that she needed
head gaskets. We check out the vehicle
and told her it needed a engine. We gave
her
estimates for a used. She was told
that the lifetime warranty was on the
motor itself and they would pay a onetime $on the labor. We did
put an used engine in her *** *** *** *** in October of 2014. The lifetime warranty was on the engine
itself. We did transferred some her
parts onto the used engine. She brought it back on December 4, and stated that she had no heat and the check
engine light was on. We hooked to the computer
and put a thermostat, gasket and flushed the heater core. When we did this work in December she didn't
say anything about the warranty thenShe
brought the *** in on March 10, she said the check engine light was on
and that she had taken to Auto Zone and they had told her that it was the spark
plugs. I told her we would check it out
and let her know what we found. We
hooked it to the computer and it was the ignition coil that was bad. I called her and told her what it was and the
estimate to fix it. That is when she
asked me about the warranty and I told her it did not cover the ignition
coil. I explained to her about the warranty
again. She told that she didn't want the
work done and to make keys available to
her. I told her we would have them ready
for her. Then a gentleman called and
wanted to know about the vehicle. I told
him what I had told her The gentleman
called me back about the price of the ignition coil and I told him what the
price was and that it had a months or 36,mile warranty on the part and
it had a six month warranty on the labor.
The one he had told me that he priced didn't have a warranty on the
labor. We did mark up the price on the
ignition coil. Like we do on every part
we sale. So he said use the one that we
could get. He told me to fix it that he
was going to pay for it. He gave me his
credit card over the phone because he couldn't be here when she picked it up. She did not say anything else when she picked
up vehicle
Dear [redacted] I have read the reply from my complaint. This reply doesn’t
even address the issue of them using old parts from the original engine. I know
that I purchased a used engine that information was put in writing sent you a
copy of that information. My complaint with them is they used old parts without
my permission and this will be a cash cow in months to come. When they towed
the [redacted] in I explained to them the [redacted] had been sitting for a while and that
it had overheated the last time I drove it. When they finally looked at it they
said water and oil and mixed and I needed another engine. That it needed more
than head gaskets that I was told. Let’s go back to the real problem I have
here, not telling or asking me if I would like to play a guessing game use the
parts that was on the old engine since the [redacted] wasn’t running when they towed
it. Maybe tell me that was what they were doing, and allow me the option of purchasing
new or using the original parts on an engine that they stated had to be
replaced. They bypassed the whole complaint in their response when they told me
the last time that I need an ignition coil and this wasn’t included in the
engine warranty first time I was told this. I was upset and told my partner at
this time he call and told them to put on credit card.How many more old parts that they put on will fail in less
than six months? I feel some of this could have been avoid, if only I had been
given the option of replacing the new since they are in the business of repairing.
Nothing is guarantee but I should have been given the option. I feel that they
should refund my money for the ignition coil. Bottom line.Thank you,[redacted]
Dear *** ***We have received the notice of the complaint that was filed
with you. She called us about fixing her Jeep. She was told by someone else that she needed
head gaskets. We check out the vehicle
and told her it needed a engine. We gave
her estimates
for a used. She was told
that the lifetime warranty was on the
motor itself and they would pay a onetime $on the labor. We did
put an used engine in her *** *** *** *** in October of 2014. The lifetime warranty was on the engine
itself. We did transferred some her
parts onto the used engine. She brought it back on December 4, and stated that she had no heat and the check
engine light was on. We hooked to the computer
and put a thermostat, gasket and flushed the heater core. When we did this work in December she didn't
say anything about the warranty thenShe
brought the *** in on March 10, she said the check engine light was on
and that she had taken to Auto Zone and they had told her that it was the spark
plugs. I told her we would check it out
and let her know what we found. We
hooked it to the computer and it was the ignition coil that was bad. I called her and told her what it was and the
estimate to fix it. That is when she
asked me about the warranty and I told her it did not cover the ignition
coil. I explained to her about the warranty
again. She told that she didn't want the
work done and to make keys available to
her. I told her we would have them ready
for her. Then a gentleman called and
wanted to know about the vehicle. I told
him what I had told her The gentleman
called me back about the price of the ignition coil and I told him what the
price was and that it had a months or 36,mile warranty on the part and
it had a six month warranty on the labor.
The one he had told me that he priced didn't have a warranty on the
labor. We did mark up the price on the
ignition coil. Like we do on every part
we sale. So he said use the one that we
could get. He told me to fix it that he
was going to pay for it. He gave me his
credit card over the phone because he couldn't be here when she picked it up. She did not say anything else when she picked
up vehicle
Dear *** ***We have received the notice of the complaint that was filed
with you. She called us about fixing her Jeep. She was told by someone else that she needed
head gaskets. We check out the vehicle
and told her it needed a engine. We gave
her
estimates for a used. She was told
that the lifetime warranty was on the
motor itself and they would pay a onetime $on the labor. We did
put an used engine in her *** *** *** *** in October of 2014. The lifetime warranty was on the engine
itself. We did transferred some her
parts onto the used engine. She brought it back on December 4, and stated that she had no heat and the check
engine light was on. We hooked to the computer
and put a thermostat, gasket and flushed the heater core. When we did this work in December she didn't
say anything about the warranty thenShe
brought the *** in on March 10, she said the check engine light was on
and that she had taken to Auto Zone and they had told her that it was the spark
plugs. I told her we would check it out
and let her know what we found. We
hooked it to the computer and it was the ignition coil that was bad. I called her and told her what it was and the
estimate to fix it. That is when she
asked me about the warranty and I told her it did not cover the ignition
coil. I explained to her about the warranty
again. She told that she didn't want the
work done and to make keys available to
her. I told her we would have them ready
for her. Then a gentleman called and
wanted to know about the vehicle. I told
him what I had told her The gentleman
called me back about the price of the ignition coil and I told him what the
price was and that it had a months or 36,mile warranty on the part and
it had a six month warranty on the labor.
The one he had told me that he priced didn't have a warranty on the
labor. We did mark up the price on the
ignition coil. Like we do on every part
we sale. So he said use the one that we
could get. He told me to fix it that he
was going to pay for it. He gave me his
credit card over the phone because he couldn't be here when she picked it up. She did not say anything else when she picked
up vehicle
Dear [redacted] I have read the reply from my complaint. This reply doesn’t
even address the issue of them using old parts from the original engine. I know
that I purchased a used engine that information was put in writing sent you a
copy of that information. My complaint with them is they used old parts without
my permission and this will be a cash cow in months to come. When they towed
the [redacted] in I explained to them the [redacted] had been sitting for a while and that
it had overheated the last time I drove it. When they finally looked at it they
said water and oil and mixed and I needed another engine. That it needed more
than head gaskets that I was told. Let’s go back to the real problem I have
here, not telling or asking me if I would like to play a guessing game use the
parts that was on the old engine since the [redacted] wasn’t running when they towed
it. Maybe tell me that was what they were doing, and allow me the option of purchasing
new or using the original parts on an engine that they stated had to be
replaced. They bypassed the whole complaint in their response when they told me
the last time that I need an ignition coil and this wasn’t included in the
engine warranty first time I was told this. I was upset and told my partner at
this time he call and told them to put on credit card.How many more old parts that they put on will fail in less
than six months? I feel some of this could have been avoid, if only I had been
given the option of replacing the new since they are in the business of repairing.
Nothing is guarantee but I should have been given the option. I feel that they
should refund my money for the ignition coil. Bottom line.Thank you,[redacted]