J & M Appliance Repair

If zero stars is an option, it would have been that! They cancelled on me last minute only to try to blame Lowe's for a schedule conflict...They did not even call to tell me they were not coming! Then they rescheduled for days later saying the part was to be overnighted for delivery in time for the 2nd service appointment and when it did not show they again blamed someone elsethis time it was UPS that "lost" the package! UPS never picked it up so how can they lose something they never had! And *** the office manager Is A JOKE!

Initial Business Response /* (1000, 9, 2016/03/02) */
We have thoroughly reviewed this complaint and found the facts to be that the items missing was two bottle of sodas valued at $1.90 each for a total of $3.80. Our policy is to send out a new delivery or refund the portion undelivered. Mr....

[redacted] chose for the soda to be redelivered and it was put in queue to be sent out. Our usual promised time of delivery is 45 - 55 minutes after placement of order. Mr. [redacted] called the store again 20 minutes later and found the soda still in queue and immediately became verbally abusive by the use of profane language. Our attempt to explain that due to high volume we do have to allow a reasonable delivery time and to curb Mr. [redacted] use of profane language also failed. We are committed to excellent customer service and is backed by our policy to redeliver or refund any portion of an order that was not received properly. Regrettably, due to heavy profanity from the customer, we were not able to resolve this issue immediately. A refund of $3.80 will be made to the customer on demand as backed by our policy. No further contact has occurred with Mr. [redacted].