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J & M Automotive Sales & Services

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Reviews J & M Automotive Sales & Services

J & M Automotive Sales & Services Reviews (10)

Bought a used "excellent condition" [redacted] in March of this year from a sales man named Vinny who said he knows all about [redacted] We bought the aftermarket warranty since it is a used car for an extra $Our car started making a weird noise a month after we bought it so I called their service department who failed to ever return my messagesAfter bringing it else where for service we found out the entire power steering line needed replacing and it was not covered under our "all inclusive" warrantyI called to leave a message with our sales rep in April and have yet to hear backTheir quality and customer service is a joke at best

December 17, 2014 Complaint ID: *** Dear *** ***, When Mr*** was with our finance manager, *** ***, *** handed him the key as he was in the process of purchasing the ***He asked if we had a second key*** said we do notShe clearly explained to him if he wanted a second key he would have to purchase one from the *** dealerHe agreed, finished the paperwork, took possession of the vehicle and leftAt the time Mr*** learned the vehicle only had one key he could have terminated the purchase process if he disagreed with the fact that it did not have a second keyHe elected to proceed and purchase the vehicle with the understanding that it came with only one key and he would have to go to the dealer to get another oneSincerely, *** *** J&M Automotive

December 3,
2014 Complaint ID: *** Dear *** ***, On November 11, *** *** test drove and decided to purchase a *** *** from J&M AutomotiveBefore he purchased the vehicle Mr*** asked the salesperson, ***, if we had more than one key*** said no and explained that we were selling it with only one key and if he wanted a spare he would have to go to the dealer and purchase oneMr*** agreed and purchased the vehicleOn November Mr*** sent *** an email asking J&M to pay for a spare key*** emailed back explaining AGAIN that we don’t supply a spare key if we didn’t get onePlease consider these facts: 1) Mr*** asked about a spare key BEFORE he purchased the vehicle2) He was told, BEFORE he purchased the vehicle, we didn’t have one and weren’t going to supply one3) He was told, BEFORE he purchased the vehicle, if he wanted a spare key he would have to go to the *** dealer and purchase one4) He agreed that the vehicle came with one key and elected to purchase it that way5) The key that we did supplied with the vehicle was not defective in any wayThe bottom line is *** made it crystal clear to Mr***, BEFORE HE PURCHASED THE VEHICLE, it was being sold with one key and if he wanted a spare he would have to purchase one from the dealerSincerely, *** *** J&M Automotive

March 25,
Case # ***
Dear Ms***
After Mr*** requested that the fender flares be left off the truck after the repair we instructed the body shop performing the work of this requestDue to the fact that they did not follow our
instructions we are willing to refund Mr*** the $depositMr*** can contact *** ***r to make arrangements to receive the refund
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because:
Sincerely,*** ***
1) J&M and myself did NOT discuss anything about the spare key until the vehicle was purchased!!! It was discussed after purchase when *** brought the vehicle out from being detailed...Which then we discussed the key and *** had told me that they don't supply additional keys! How can you consider that it would be an additional key when every vehicle is made comes keys!! Anything more would be additional,, especially when these keys cost over $to get made up!!!

Bought a used "excellent condition" [redacted] in March of this year from a sales man named Vinny who said he knows all about [redacted]. We bought the aftermarket warranty since it is a used car for an extra $2000. Our car started making a weird noise a month after we bought it so I called their service department who failed to ever return my messages. After bringing it else where for service we found out the entire power steering line needed replacing and it was not covered under our "all inclusive" warranty. I called to leave a message with our sales rep in April and have yet to hear back. Their quality and customer service is a joke at best.

Complaint: [redacted]
I am rejecting this response because:
Sincerely,
[redacted] 1) J&M and myself did NOT discuss anything about the spare key until the vehicle was purchased!!! It was discussed after purchase when [redacted] brought the vehicle out from being detailed...Which then we discussed the key and [redacted] had told me that they don't supply additional keys! How can you consider that it would be an additional key when every vehicle is made comes 2 keys!! Anything more would be additional,, especially when these keys cost over $200 to get made up!!!

Review: My wife and I purchased a 2006 [redacted] from J&M automotive in [redacted] ct on November 11 2014. The vehicle only came with 1 key which has a 3 button keyless entry built into it! When I ask where the spare was they said thats all they had!! I thought it wouldn't be that exspecive and I could get it and program it myself, but when I found out that it cost approximately $100 for the key itself and then I need to go to a [redacted] Dealer to have it cut and programmed.. I contacted them back and they said they don't supply additional keys!! I don't consider it being an additional key when there is only 1!Desired Settlement: For J&M either get the key made for us or reberse us the cost of it!

Business

Response:

December 3, 2014 Complaint ID: [redacted] Dear [redacted], On November 11, 2014 [redacted] test drove and decided to purchase a 2006 [redacted] from J&M Automotive. Before he purchased the vehicle Mr. [redacted] asked the salesperson, [redacted], if we had more than one key. [redacted] said no and explained that we were selling it with only one key and if he wanted a spare he would have to go to the dealer and purchase one. Mr. [redacted] agreed and purchased the vehicle. On November 14 Mr. [redacted] sent [redacted] an email asking J&M to pay for a spare key. [redacted] emailed back explaining AGAIN that we don’t supply a spare key if we didn’t get one. Please consider these facts: 1) Mr. [redacted] asked about a spare key BEFORE he purchased the vehicle. 2) He was told, BEFORE he purchased the vehicle, we didn’t have one and weren’t going to supply one. 3) He was told, BEFORE he purchased the vehicle, if he wanted a spare key he would have to go to the [redacted] dealer and purchase one. 4) He agreed that the vehicle came with one key and elected to purchase it that way. 5) The key that we did supplied with the vehicle was not defective in any way. The bottom line is [redacted] made it crystal clear to Mr. [redacted], BEFORE HE PURCHASED THE VEHICLE, it was being sold with one key and if he wanted a spare he would have to purchase one from the dealer. Sincerely, [redacted] J&M Automotive

Consumer

Response:

Review: [redacted]

I am rejecting this response because:

Sincerely,

[redacted] 1) J&M and myself did NOT discuss anything about the spare key until the vehicle was purchased!!! It was discussed after purchase when [redacted] brought the vehicle out from being detailed...Which then we discussed the key and [redacted] had told me that they don't supply additional keys! How can you consider that it would be an additional key when every vehicle is made comes 2 keys!! Anything more would be additional,, especially when these keys cost over $200 to get made up!!!

Business

Response:

December 17, 2014 Complaint ID: [redacted] Dear [redacted], When Mr. [redacted] was with our finance manager, [redacted] handed him the key as he was in the process of purchasing the [redacted]. He asked if we had a second key. [redacted] said we do not. She clearly explained to him if he wanted a second key he would have to purchase one from the [redacted] dealer. He agreed, finished the paperwork, took possession of the vehicle and left. At the time Mr. [redacted] learned the vehicle only had one key he could have terminated the purchase process if he disagreed with the fact that it did not have a second key. He elected to proceed and purchase the vehicle with the understanding that it came with only one key and he would have to go to the dealer to get another one. Sincerely, [redacted] J&M Automotive

Review: Saturday March 1st, I visited the dealership and found a vehicle I wanted to purchase. As part of the purchase agreement, I asked if they would repair some rust on the vehicle. The repair was for some rust that was behind the fender flares and on the lower rear portions of the truck bed. They agreed to charge me separately for the repair work and once it was completed, I could take delivery on the vehicle.Monday March 10th, I contacted them to ask that they leave the flares off of the vehicle so I could inspect the work before taking delivery. They agreed to this. Today, I was contacted regarding the vehicle notifying me that the work was complete, the flares were back on the vehicle, and was told that the repair was only going to be for anything visible.Since this is not to my satisfaction, I have decided to not purchase the vehicle unless the work is completed. They have now told me that they refuse to refund my deposit.Desired Settlement: I would like my deposit refunded

Business

Response:

March 25, 2014

Case # [redacted]

Dear Ms. [redacted]

After Mr. [redacted] requested that the fender flares be left off the truck after the repair we instructed the body shop performing the work of this request. Due to the fact that they did not follow our instructions we are willing to refund Mr. [redacted] the $300.00 deposit. Mr. [redacted] can contact [redacted]r to make arrangements to receive the refund.

Sincerely,

Bought a used "excellent condition" [redacted] in March of this year from a sales man named Vinny who said he knows all about [redacted]. We bought the aftermarket warranty since it is a used car for an extra $2000. Our car started making a weird noise a month after we bought it so I called their service department who failed to ever return my messages. After bringing it else where for service we found out the entire power steering line needed replacing and it was not covered under our "all inclusive" warranty. I called to leave a message with our sales rep in April and have yet to hear back. Their quality and customer service is a joke at best.

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Description: Auto Dealers - Used Cars, Used Car Dealers (NAICS: 441120)

Address: 756 New Haven Rd, Naugatuck, Connecticut, United States, 06770-5706

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