J-M Limousine

After reviewing the files for the customer, we found the customer purchased a Grand Caravan along with an extended warranty to extend the basic warranty coverage after it ends at 36,miles or years After that point there will be only a manufacturer powertrain coverage in effect if there is not extended warranty This is an optional product and able to be canceled We advise the customer to cancel the unwanted extended warranty We will gladly flat cancel the warranty with her signed permission and all funds will go to the lienholder Please contact our finance office as soon as possible for the warranty cancellation form You can also have the form emailed to you if you are not able to come in the store in person We appreciate your business and hope that this resolves your issues Thank you

We regret that the customer did not have a favorable experience in our dealership We do our best to provide an estimate to completely resolve the issue at hand and repair the vehicle After speaking with the technician who worked on the vehicle, he stated there was a broken piece inside the door that would need replacing to be repaired properly We have tried multiple time to reach out to the customer by phone and email with no response In an effort to promote customer satisfaction we would like to offer the customer a full refund for her diagnostic charge We hope that she will give us another try in the future! Sincerely, [redacted] ***Service Manager

Complaint: [redacted] I am rejecting this response because:FCA will not return my calls after at least 20+ complaintsI am a little frustrated with the back and forthI do not understand why neither dodge country or FCA can explain why I was sold a car with improper branding? Every time I call FCA they tell me give them hours and this has been going on for over a month and still no one will contact me?

Good morning,We would like to request the FCA contact name and case number in regards to the complaint thank you,

Good afternoon,On Sept 2, Mr*** brought in a used PCM which he wanted installed and programmed by usI asked him if he was sure he needed the PCM and he was adamant that he didWe programmed and installed the used PCM but the vehicle wouldn't hold the chargeUpon further examination, my
technician discovered that the alternator wasn't chargingThe vehicle codes pointed to this as wellMr*** ok'd the repairThe vehicle left and was chargingOn the 23rd of Sept, Mr*** had his vehicle towed in via a friend of hisI explained that if the new concern was unrelated to the previous one and had to pay $diagnostic fee, which he was hesitant to payFor days I waited for the approval to look at the vehicleMy manager, *** ***, waived the diagnostic fee for Mr*** at which time my technician began the diagnosticThe technician found both the battery and alternator were functioning within specificationsUpon further review, he found the coolant was nearly completely emptyAt which time he discusses that the water pump had gone out, causing damage to the radiator, fan motor and timing belt.Please contact me if you have any further questions Thank you,*** ***

The customer dropped off their vehicle to us at 9am on Sept 14th Dropoff time for repairs are 7-9am Many other vehicles were dropped off that morning for a repair It was in our service drive in line waiting to go back to the shop.The customers vehicle was next in line to get
repaired when the customer came in and was not happy that it had not been fixed yet The vehicle would have been repaired on the same day The customer made rude comments to our service advisor so the advisor went to speak to the service manager for advice The customer demanded her keys The customers demeanor was angry and she used foul language To keep a situation from escalating we simply gave her the keys to her son's vehicleWe did let her know that vehicles are not worked on at the moment she brings it into our shopVehicles are dropped off and worked on in order of their arrival and also on the availability of the Technician that is best skilled to handle the job at hand Please contact our service manager should you have any other questions Thank you for your time We apologize if there was any confusion in the matter

Complaint: [redacted]
I am rejecting this response because: We have made numerous appointments with this dealer for repairs and have waited over 13 hours for the car to be fixed. [redacted] the girl at the desk refused to talk to us and walked away and the service manager promised us a rental car to get around while dodge continued to play around with our car. When we turned our car in for the 3rd time for repairs there was no car waiting for us , we had to wait another hour for our car which had to be returned yet again because the tech didn't put the dash board back together properly. The dodge dealer has no clue how to fix cars or to even take appointments. If they take cars by who comes first and I'm first in line why does it take 15 hours and 3 trips to the dealer to fix there malfunctioning  crap that they produce and charge a fortune  for?  The entire dealership is garbage and my car still has issues.
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because:FCA will not return my calls after at least 20+ complaints. I am a little frustrated with the back and forth. I do not understand why neither dodge country or FCA can explain why I was sold a car with improper branding? Every time I call FCA they tell me give them 48 hours and this has been going on for over a month and still no one will contact me?

We regret that the customer did not have a favorable experience in our dealership.  We do our best to provide an estimate to completely resolve the issue at hand and repair the vehicle.  After speaking with the technician who worked on the vehicle, he stated there was a broken piece inside...

the door that would need replacing to be repaired properly.  We have tried multiple time to reach out to the customer by phone and email with no response.  In an effort to promote customer satisfaction we would like to offer the customer a full refund for her diagnostic charge.  We hope that she will give us another try in the future! Sincerely,[redacted]Service Manager

After reviewing the files for the customer, we found the customer purchased a 2015 Grand Caravan along with an extended warranty to extend the basic warranty coverage after it ends at 36,000 miles or 3 years.  After that point there will be only a manufacturer powertrain coverage in effect if...

there is not extended warranty.  This is an optional product and able to be canceled.  We advise the customer to cancel the unwanted extended warranty.  We will gladly flat cancel the warranty with her signed permission and all funds will go to the lienholder.  Please contact our finance office as soon as possible for the warranty cancellation form.  You can also have the form emailed to you if you are not able to come in the store in person.  We appreciate your business and hope that this resolves your issues.  Thank you.

Good morning,We would like to request the FCA contact name and case number in regards to the complaint.  thank you,

Complaint: [redacted]
I am rejecting this response because:
FCA has told me it is the dealers issue not theirs. FCA and Dodge Country have continued to give me the run around. Also found out that sales personnel at Dodge Country do not know what a premium speaker is. They still have not looked into the vehicles on their lot to make sure they are selling consumers the exact equipment that is branded on the vehicle

Good morning,Over the past two weeks we have been in communication with Mr. [redacted] in regards to his complaint.  Mr. [redacted] complaint to us was that he did not receive premium speakers as stated on the label.  He believes the Alpine premium sound system, as labeled on his vehicle is...

false.  Because his complaint is with the manufacturer product, he would need to be directed to FCA which he is currently working with Mr. [redacted] in their dispute resolution department.  FCA handles these disputes and will communicate to us if necessary.  Mr. [redacted] did remove and replace his sound system at another after-market facility which we are not affiliated with.  We do feel that FCA is handling the dispute with Mr. [redacted] and that they will be communicating with him in regards to their findings or resolution.  Thank you

Complaint: [redacted]
I am rejecting this response because:The car has been towed from Dodge Country and sent to another mechanic shop where they have found none of those issues to actually be true. My vehicle is now working fine. This shop is a rip off and I will definitely let others know. 
Regards,
[redacted]