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J & M Moving Service

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Reviews J & M Moving Service

J & M Moving Service Reviews (23)

Revdex.com: I have reviewed the offer made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below The consumer called the Revdex.com and stated that she has not received the refund Regards, [redacted]

Revdex.com spoke with *** from the company and he will be refunding the consumer $for the hourHe will be sending a check today

Revdex.com:I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.The amount that was offered is not acceptable because it does not cover the damages caused by the workers of this moving company Regards, [redacted]

Revdex.com: I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear belowThe amount that was offered is not acceptable because it does not cover the damages caused by the workers of this moving company Regards, [redacted]

Revdex.com spoke with [redacted] and he apologized for not putting the check in the mail last week and he will be putting the check in the mail today for the consumer

Revdex.com spoke with [redacted] from the company and he stated that he quoted the consumer for a medium truck and moved her with a larger truck for the same amountHe stated he also took money off of the traveling charge for the consumer [redacted] said that he is not running company and they take their time so nothing of the consumer's gets broken

We used J & M for a move in July and it was one of the most efficient and pleasant moving experiences we have had The crew was well trained and easy to work with We were referred to them by a former customer and I can understand their good reputation A father taught his son the business and taught him well

Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
*** did not tell me he was quoting me for a medium truck, but sending a larger truckAlso, as I told both *** and his wife, I don't expect a moving company to rush through the job, however, I also do NOT expect a company to take several breaks and extend a hour job to a hour job I had hardly any furniture When I called to check rates, *** said there was a hour minimumWhen I complained about the employees taking several breaks, he said he would refund me hour A week later I called to check the status of the refund and he put his wife, the office manager, on the phone who stated they would NOT refund the money and that there is a hour minimum She also stated the employees have families to take care of which was completely irrelevant but it confirmed what I believed which was the employees dragged out a hour job to a hour job to charge more money and had a bad attitude on top of that She also asked why I didn't do it myself or get someone else to do it and that maybe I just couldn't afford it I am not satisfied with the misrepresentation of minimum charges and would like a refund in the amount of $which equals hour of the work they dragged out
Regards,
*** ***

Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
My things did NOT fill the truck they provided In fact, I removed my things from the warehouse this past weekend and it ALL nearly fit in the foot truckEverything they moved was moved this past weekend and all of it almost fit in the foot truck These guys even said those movers just didn't know what they were doing or how to pack because it almost fit in the foot truck
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's offer. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to meI will wait for the business to perform this action and, if it does, will consider this complaint resolvedIf the company does not perform as promised I can get back to you at: ***
Regards,
*** ***

Good morning,
I am faxing the job completion form, however the estimate was given via phone by [redacted], the owner, before services were rendered.  I called ahead of time to see what the rates were so I could determine if I wanted to use their services or not.  At that time, I was told there was a 2 hour minimum fee NOT a 3 hour minimum fee which [redacted] wife, the office manager stated AFTER the job had been completed and AFTER I complained to the owner about the relaxed and at times, rude behavior of the employees.  [redacted] agreed to speak with the supervisor on site, [redacted], regarding his attitude and to refund a 1 hour charge of $125 which he never sent.  Apparently, his wife disagreed and stated the employees have families to feed and that there would be no refund.
Thank you,
[redacted]

Revdex.com with the business regarding this case. The customer was responsible for the packing of all electronics. This piano, since it is digital, was packed by the customer per the terms of the moving contract. The business offered the customer $[redacted] to cover the damages for this customer. The business is...

still willing to offer that compensation at this time.

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
The amount that was offered is not acceptable because it does not cover the damages caused by the workers of this moving company. 
Regards,
[redacted]

Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
The consumer called the Revdex.com and stated that she has not received the refund.
Regards,
[redacted]

Revdex.com spoke with [redacted] from the company and he will be refunding the consumer $125 for the hour. He will be sending a check today.

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
The amount that was offered is not acceptable because it does not cover the damages caused by the workers of this moving company. 
Regards,
[redacted]

Revdex.com spoke with [redacted] and he apologized for not putting the check in the mail last week and he will be putting the check in the mail today for the consumer.

Revdex.com with the business regarding this case. The customer was responsible for the packing of all electronics. This piano, since it is digital, was packed by the customer per the terms of the moving contract. The business offered the customer $150 to cover the damages for this customer. The business is...

still willing to offer that compensation at this time.

Revdex.com spoke with [redacted] from the company and he stated that he quoted the consumer for a medium truck and moved her with a larger truck for the same amount. He stated he also took money off of the traveling charge for the consumer. [redacted] said that he is not running company and they take their time so...

nothing of the consumer's gets broken.

Revdex.com spoke with [redacted] from the company and he stated that he took off $25 off of the $100 traveling fee. [redacted] stated that he did say he would refund the 1 hour but after speaking with the office manager, they decided not to refund the 1 hour because the job took 3 hours and filled the large truck they provided.

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Description: Movers, Movers - Office, Used Household and Office Goods Moving (NAICS: 484210)

Address: 3351 Speeks Dr Ste 110, Midlothian, Virginia, United States, 23112-3352

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www.jandmmovingservice.net

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Shady, yet now dead: once upon a time this website was reported to be associated with J & M Moving Service, but after several inspections we’ve come to the conclusion that this domain is no longer active.



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