J & M Smog & Auto Repair

Initial Business Response /* (1000, 9, 2015/12/29) */
RE: CASE *** *** ***
THANK YOU MS*** FOR BRINGING THIS ISSUE TO OUR ATTENTIONWE AT J & M SMOG TAKE PRIDE IN THE SERVICE WE PROVIDE OUR CUSTOMERS AND WISH TO RESOLVE THIS AS QUICKLY AS POSSIBLEMS*** DID IN FACT
COME IN FOR A SMOG AND FAILED THE PRE-TEST AS STATEDTHE VEHICLE DID NOT PASS FOR A FEW REASONS, AND ONE OF THEM WAS IN FACT HER GAS CAPHONESTLY, I DON'T REMEMBER IF I CHANGED IT OR NOT DUE TO HAVING AN ALLERGIC REACTION TO PERFUME POISONINGBUT THE CUSTOMER IS ALWAYS RIGHT, SO IF SHE SAYS IT WAS HER OLD GAS CAP, I WILL GIVE HER THE BENEFIT OF THE DOUBTI DID ADVISE HER TO DO THE OIL CHANGE, DUE TO THE BLUE COLORED SMOKE COMING OUT THE TAIL PIPESHE DID APPROVE THE OIL CHANGE, AND THE NUMBERS STILL DID NOT CHANGE SO I ABORTED THE 2ND TESTTO MY UNDERSTANDING THAT THE CUSTOMER WANTED HER CAR RIGHT AWAY SO I RECOMMENDED TO CHANGE THE CATALYTIC CONVERTER AND SENSORSI ALSO SAID FOR HER TO DRIVE THE VEHICLE TO GET THE NEW OIL TO GO THROUGH THE SYSTEM AND IT MIGHT POSSIBLY PASS WITH JUST DOING THATBUT NONE THE LESS, I STAND BY MY WORK AND WOULD BE MORE THAN HAPPY TO RETURN HER $
SINCERELY,
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Initial Consumer Rebuttal /* (3000, 11, 2015/12/30) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I never said that the gas cap that I ended up with was my old oneI said that the gas cap that was placed and charged to my account should have been a new oneThe company either accidently 'forgot to'
give my car a new gas capIf you need to see my receipts I will be glad to show any one that I was charged for a new gas cap that I did not receivePlus all that I wanted back from that company was the money that I'd paid for a new gas capI would have wanted a new gas cap but, I paid the 2nd smog place money for a new gas cap and actually got a new gas cap