J & N Tree Service

Revdex.com:
I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  That said, you may close your file.  
Regards,
[redacted]

Revdex.com:
I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Per my text and photo sent at 2:47 Friday 12/9, the extra cabinets were delivered to the store, during posted business hours, as I was on my way out of town.  Your email had not been sent at that time.  Sorry for the inconvenience.  As you know, I can provide punch lists and correspondence going back to last year because that was the only way I could get any work done.  But that’s beside the point – at this juncture you have not complied with all the terms of the contract and there are several significant quality issues pending.  The fact that you came to my house with no intention of addressing the issues (you did not bring the punch list, a clipboard, or a pen), accompanied by a “witness”, and provoked me does not absolve 5Day from fulfilling the contractual obligations.  Additionally, this statement is not true,  "As stated, our conversation with [redacted] and [redacted], incidental items would go away if we added the additional cabinet and refit to the kitchen install of which they did allow us to complete.”  This never happened.  My records show we met on November 7, 2015 to discuss the redesign due to the original design deficiencies.  You signed off on the changes November 17th per the change order.  Here are some pics of the kitchen on November 8, 2015.  Help me understand these “incidental items” you refer to because, as you can see, there was a lot of work still to be done at this point in time.  Nick - • We have issued payment of $15,642 (5Day has cashed the check) and have now paid 95% of the total project cost of $32,082, including all change orders, per invoice 1024.   • The balance of $1,640 will be paid when the pending issues are satisfactorily resolved.  See updated list below the pictures.• Please make arrangements to come to the house to discuss and reach an agreement on the final punch list and other contractual matters.  If we do not hear from 5Day by January 10, 2017 we will assume that you consider the matter settled and closed, and we will do likewise.    5 Day Kitchens - Renovation Issues[redacted] and [redacted] Project:  June 2015 - October 2015Issue Notes / Detail >  Baking sheet storage Owner purchased and installed>  Back wall repairs and prep for paint Owner completed  >  Cracked drywall - rear wall of kitchen Damage done during initial cabinet install, on refrigerator side.  5DK notified but they did not repair >  Electric and water line for fridge Outlet box is loose, no plate.  >  Install under cabinet lighting Not completed per contract>  Install light over sink & switch Omitted from contract by [redacted] - not completed >  Canned light in refrigerator area Omitted from contract by [redacted] -  owner paid    >  Recycle bin in pullout trash drawer Wrong cabinet ordered by [redacted]     >  Base cab to right of stove Wrong cabinet ordered by [redacted]; paid for upgraded cabinet with pullout drawers that cannot be used due to pipes>  Granite in bar/pantry   Grain flows in wrong direction, template or fabrication or installation error - corrected but not done properly>  Granite seam above DW Chipped and cracked>  Saltillo tile flooring damage Damages done during reno as floor not protected - tiles need to be stripped, sanded and resealed>  Faulty design Owner incurred additional expenses due to faulty design - door was blocked by refrigerator doors when open.  Sliders, new rear entry configuration and flooring>  Cabinet trim, finishing and backsplash Scribe is white (does not match cabinets), cabinets in front of kitchen not finished out like the ones in the back.      White caulk used - does not match cabinets and trim.  Very sloppy application.       >  Extra cabinets returned      Customer paid for these cabinets, returned them as part of pantry reconfiguration      >  Cost of building permit      5Day did not do this per code.  Owner compelled to pull a permit due to concerns.  2 issues were identified and 5Day resolved them based on City Inspector report.  
Regards,
[redacted]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

I wanted to  thank you for allowing us the opportunity to remodel your kitchen.  First off I will say that we did replace the project manager on this job with the owner,Nick Falletta. He has been working  to address some of these concerns.The  new design option for instance. We...

have addressed several issues, including, drywall repair, installing the gas line and the kitchen sink and drywall repair.I know that there was also a concern about verbal commitments -  the contract spells out the expectation .. we are happy to do additional work at fair value.  We look forward to finishing the job on a positive note and hope that you enjoy your kitchen for many years to come.

I spoke with Nick - he said that we have discussed with Mr [redacted] a few times. We can not promise perfection and have to allow for certain tolerances.