J P Commercial Cleaning Company

Here at Touchstone Senior Services, LLC we always want our
residents and families to be satisfied with the services we provide. In this industry it is common for some item
to go missing. There are many variables
to this and reasons behind it. Upon any
item going missing we do
conduct a full investigationIn this case our
investigation was inconclusive. Staff
was not aware of what happened to this bedside medication. The resident did move out to live back in an
independent apartment. We are not aware
of whether or not the resident may have taken the medication back to the
independent apartment. In situations
like this Touchstone Senior Services, LLC does have a policy stating that we
are not responsible for lost or stolen items.
The Admission Agreement that is signed prior to admission into our
facility that was signed off on by the residents representative states
“Resident agrees to hold Sylvan Crossings and its employees and agents harmless
for any damages or injuries resulting from reasonable acts or decisions made in
good faith, as well as any loss or damages sustained by:
a.
Action of any third party;
b.
Fire;
c.
Water;
d.
Theft;
e.
The elements;
f.
Loss of any articles, money or personal
property
In this case we are willing to make a one-time exception and
compromise by paying for 50% of the medication
Sincerely,
*** ***, MHA, CDP,
CADDCT
Chief Operating Officer
Sylvan
Crossings Assisted Living & Memory Care
*** *** ***
*** ** ***
*** *** ***
*** *** ***

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
 
[redacted]