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J P Recovery Services, Inc.

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Reviews J P Recovery Services, Inc.

J P Recovery Services, Inc. Reviews (11)

I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
In their answer from this statement " *** 5/31/where the bill was and insurance paid , made an adjustment of leaving a balance of 840.00. No way I will not accept that my copay should be bucks. Go back to where the bill is from and get correct numbers that fits according to my insurance policy. This is OFF THE RECORD (CAN NOT BE USED IN COURT) if they fully fix any over billing I just may pay the balance in full with corrected statements. AGAIN OFF THE RECORD
Regards,
*** ***

A copy of your Explanation of Benefits can be obtained from your Insurance Company.We accept that $of the $is in dispute and have marked it as such until you have an opportunity to contact your Insurance Company and dispute their payment/adj on that account.The balance of the account(s) that you do not dispute is $ You may contact our office at 800-*** to make payment arrangements.All matters have been handled within FDCPA and FCRA guidelines
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Mr ***,There appears to be a misunderstanding on what we have in collection.The documents you have provided with denials are not the charges that we have in our office. *** *** *** did not charge you for any of the denied services as per contract with your insurance companyBelow are the Dates of Service, Original Charges and Balance after pmt/adj from *** ** *** ***.None of these charges were denied Date of Service Billed Amount Balance after Insurance Pmt/Adj 04/04/ 40.74 05/04/40.74 05/27/2014 60.93 06/04/40.74 06/26.30 07/04/40.74 08/04/40.74 09/04/

We researched your complaint and pulled all of the EOB's (Explanation of Benefits) provided to our client by your insurance company.The EOB's (attached) show our amounts as co-insurance and patient responsibility.If you have additional insurance information please advise...All matters have been
handled within FDCPA and FCRA guidelines

As was stated in the complaint the Mail we sent was NOT addressed to the complainant Discussing this matter would be a violation of the Fair Debt Collection Practices Act.A
enacted by Congress
" "margin: 0px; padding: 0px; border: 0px; outline: 0px; vertical-align: baseline line-height: 24px; background-image: initial; background-attachment: initial; background-size: initial; background-origin: initial; background-clip: initial; background-position: initial; background-repeat: initial;">federal statute known as USC Section makes it illegal to open correspondence addressed to someone else.Thank you

Our records indicate that we have not attempted to contact you by phone since 1/21/15.Your payment was received and posted to the accounts.  The account is paid in full.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.On 3-5-2015 I send in a check to JP Recovery for $331.67. Can the [redacted] stop calling my cell phone and home phone? 
Regards,[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]
Days ago I send in copies to the Revdex.com from [redacted] clearly showing that I don't have to pay that amount. It was as clear as could be on the papers from [redacted]. See how far the collection agency will get with [redacted]. I'm not paying this bill but will take action if I get a bad credit rating due to the bill. I do hope that this is clear enought.

The following is a breakdown of all of the accounts currently in collection at JP Recovery Services.
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CLIENT ACCT
DATE OF SERVICE
 CHARGE 
 INS PAID 
 INS ADJ 
 PLCD FOR COLL 
 COLL PAID 
 BALANCE 


[redacted]
12/26/2011
 $        458.50
 $        221.01
 $        202.49
 $                    35.00

 $    35.00


[redacted]
7/21/2012
 $        355.50
 $          56.21
 $        243.09
 $                    56.20

 $    56.20


[redacted]
9/1/2012
 $        316.95
 $          43.68
 $        229.60
 $                    43.67

 $    43.67


[redacted]
12/26/2012
 $        223.80
 $        131.68
 $          22.12
 $                    70.00

 $    70.00


[redacted]
2/1/2013
 $  35,417.10
 $  13,715.26
 $  21,441.84
 $                 260.00
 $       260.00
 $    (0.00)


[redacted]
8/3/2013
 $    5,871.60
 $    1,977.05
 $    3,829.55
 $                    65.00

 $    65.00


[redacted]
9/20/2013
 $    1,999.90
 $        475.09
 $    1,459.81
 $                    65.00

 $    65.00


[redacted]
5/31/2013
 $    5,242.00
 $    1,049.64
 $    3,352.36
 $                 840.00

 $  840.00
Your total due as of today is  $1,174.87If you have any questions please call  888-[redacted]You may send your check to:JP Recovery Services, Inc.PO Box 16749Rocky River, OH  44116All matters have been handled within FDCPA and FCRA Guidelines.

These accounts were placed for collection in January of 2013.
 
We were notified by [redacted] on 10/23/14 that this account was a billing error and asked to close it back to them. Which we did. 
 
The account was been marked for credit bureau removal and it...

will be reported to the credit bureau on our next report.  We only report to the Credit bureau once per month. and the credit bureau could take as much as 30 days to verify and remove the account.
 
To date the complainant has not contacted JP recovery either by telephone or mail to discuss this account.
 
If the complainant has an immediate need we would be happy to contact the lending agency and provide documentation that this was reported in error.
 
We have been successful in assisting patients with this many times in the past.  Please call our office at 888-[redacted] and reference file #[redacted]
 
We cannot comment as to the effect if any that this error has had on the complainants credit score.
 
All matters have been handled within FDCPA and FCRA guidelines.

The account was placed for collection on December 13, 2013 for a
balance of $948.34.  We sent our initial
notification on 12/19/13 to [redacted].  This is the address that was provided to us
by NCOA (National Change Of Address)
We attempted to contact...

the patient 8 times at 614-289-3240
between 12/26/13 and 02/03/14. 
We sent a 2nd  letter to the same address on 01/20/14.
We sent a 3rd letter on 2/10/14
Our client notified us of a payment made on 2/6/14 of $100.00 and
then again on 3/3/14 of $25.00 making the balance due $823.34.
We sent a 4th letter on 3/10/14
We sent a 5th letter on 10/15/14
We received a phone call from a party on 10/20/14 at 10:56 AM notifying
us that she would look into this.  She
refused to verify who was calling and any phone or address information.
We received a second call on 10/20/14 at 11:11AM the complainant
stated that she does not owe this and doesn’t want it reported to her CBR.  She asked for a manager.  The call was transferred to our Quality Control
Manager and a message was left for her to call the complainant back.  Our Quality Control Supervisor called the
number we had on file and it was an incorrect number.
We received a call from an [redacted] on 10/20/14 stating he worked for
the client and would fax us over the receipt. 
The account was placed in a hold disposition waiting for the information. 
We received a fax from our client on 10/23/14 and have marked the
account as paid.
It was not reported to the Credit Reporting agency.
 
All matters were handled within FDCPA and FCRA standards.

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