J & P Restoration, LLC

From: [redacted] Sent: Monday, July 11, 8:AMTo: Revdex.comSubject: Re: You have a new message from the Revdex.com of Central Ohio in regards to your complaint # [redacted] .John P***'s team was supposed to finish this work last weekI was told they would be back to finish the work the next evening, but that did not happen.Also, just to clarify, the drywall was NOT replacedInstead they reattached the sagging drywall with screws and began to layer drywall mud to even out the area.Again, because of the history with this repair I do not consider this matter closed until all work has been completedI will notify you in email when that has occurred.I look forward to getting this resolved.Thank you, [redacted]

Revdex.com received phone call from John with company, stating he had spoken to consumer and the issue of $5,check was a misunderstanding as the check paid by consumer was for $2,John said issue of completing work in time frame has been discussed and consumer is in agreement

Hi [redacted] This is John P [redacted] with J&P RestorationWe have started to address this matter with Ms [redacted] and she has allowed us to start to fix this matterWe will have the drywall fixed by the end of this weekWe have replaced the drywall and now all that is needed is to do the finishing work on the drywallIf Ms[redacted] desires to go any other route we will accommodate her wishes as wellI will be contacting Ms [redacted] this afternoon to confirm the route that she wishes to go as wellPlease feel free to give me an update as well.Thanks,John P*** J&P Restoration LLC ###-###-####

10.28.15 BBB received a phone call from John P [redacted] stating he is working with the customer to resolve the matter.

I have verified that the refunds have been issued, received and cashedThe client made a mistake and accidentally paid $more on a discounted emergency tarping priceWe have taken care of the matter at hand and apologize for any inconvenience that this may have
caused. Sincerely, John P*** J&P Restoration

Hi [redacted]     This is John P[redacted] with J&P Restoration. We have started to address this matter with Ms. [redacted] and she has allowed us to start to fix this matter. We will have the drywall fixed by the end of this week. We have replaced the drywall and now all that is...

needed is to do the finishing work on the drywall. If Ms.[redacted] desires to go any other route we will accommodate her wishes as well. I will be contacting Ms [redacted] this afternoon to confirm the route that she wishes to go as well. Please feel free to give me an update as well.Thanks,John P[redacted] J&P Restoration LLC ###-###-####

10.28.15 Revdex.com received a phone call from John P[redacted] stating he is working with the customer to resolve the matter.

From: [redacted] Sent: Monday, August 08, 2016 10:05 PMTo: Revdex.comSubject: Re: You have a new message from the Revdex.com of Central Ohio in regards to your complaint #1[redacted].Still no progress. Someone was supposed to come out last week, but rescheduled for today. No one came today, rescheduling for an undetermined day.-[redacted]

From: [redacted] Sent: Monday, July 11, 2016 8:07 AMTo: Revdex.comSubject: Re: You have a new message from the Revdex.com of Central Ohio in regards to your complaint #[redacted].John P[redacted]'s team was supposed to finish this work last week. I was told they would be back to finish the work the next evening, but that did not happen.Also, just to clarify, the drywall was NOT replaced. Instead they reattached the sagging drywall with screws and began to layer drywall mud to even out the area.Again, because of the history with this repair I do not consider this matter closed until all work has been completed. I will notify you in email when that has occurred.I look forward to getting this resolved.Thank you,[redacted]

9.11.15 Revdex.com received phone call from John with company, stating he had spoken to consumer and the issue of $5,000 check was a misunderstanding as the check paid by consumer was for $2,500.00. John said issue of completing work in time frame has been discussed and consumer is in agreement.