Sign in

J & P Supply

4328 W Owen K Garriott Rd, Enid, Oklahoma, United States, 73703

Sharing is caring! Have something to share about J & P Supply? Use RevDex to write a review
Reviews Sanitation J & P Supply

J & P Supply Reviews (%countItem)

I made my decision to order from this company because they did not list the items I ordered as out of stock, that is the only reason I placed the order with them. After a couple of weeks I sent an email asking about the delivery and was told "Your order has been placed in our system and with our vendor. These products are still on backorder. However, they will direct ship from our vendor's warehouse closest to you as soon as they are available. Thank you for placing an order with us. Please understand that typically we get these products out within two days. However, the current situation does not allow us to do that. We appreciate your understanding during this difficult time. Thank you and stay safe" I have since sent 2 more emails, the 3rd telling them I would file a claim with the Revdex.com, and have not received a response to either emails. If a company can not deliver on an item they sell they should be willing to refund the price but they state " Due to Coronavirus concern & high demand on many items, we are now
experiencing extended wait times for filling orders. We will not accept
returns or cancellations on these items"

J & P Supply Response • May 06, 2020

There is a pandemic going on right now & most (except for this one) understand that. The message she included is on the front page of our website. The following message is listed in their shopping cart & also sent to them to confirm their order;

***We received your order via our website, thank you!
Unfortunately due to the current pandemic most items are in high demand
worldwide and everyone is experiencing long delays. Please know that your
credit card has not been charged yet. Please let us know within 24 hours if you
would like us to cancel your order and payment information will be deleted from
our system. Otherwise we will charge your card & proceed with the order,
there are no returns or cancellations after that. Sorry for any inconvenience,
these are not normal times nor are these our normal procedures for us or the
manufacturer. We appreciate the opportunity to do business with you & are
working hard to get the products you ordered to you as quickly as possible.*** Thank you for your order. This is a notice to confirm that your online order
has been recorded with the following items:

None of the items are listed as in stock on our website & for anyone to believe that the items she is ordering are in stock anywhere in the world at this time is ridiculous. Once we place the order with the manufacturers the majority of them at this time are not accepting cancelations or returns + they are not coming through our warehouse (at this time) as usual so we don't know until after the fact when a shipment has been made. There is too much fraud & denied credit cards going around right now to allow us to wait until after the order is already shipped to run their cards. Unfortunately not how we (or the manufacturers) normally or like to do business but necessary at this time. Everyone will eventually get their product.

Thanks!

Customer Response • May 07, 2020

I am rejecting this response because: She says that the website states this now but did not when I placed my order. Nowhere in my ordering process did it say the items were out of stock. That was the reason I placed the order. I do understand there is a pandemic and companies need to communicate with their customers not ignore them. It is how business should be done. This company does not want any repeat business because of the lack of communication. I placed my order March 28th, it is now May 7th.
Sincerely

J & P Supply Response • May 07, 2020

Please provide to me where it says anything on our website that pandemic items (or any item listed on our website) is in stock. We have taken 10's of thousands of orders during this period & the fact that you are listening to someone who "didn't know" disinfectants or sanitizers would be out of stock is concerning. We are doing our best to get people the products they need during this period.

Check fields!

Write a review of J & P Supply

Satisfaction rating
 
 
 
 
 
Upload here Increase visibility and credibility of your review by adding a photo

J & P Supply Rating

Overall satisfaction rating

Address: 4328 W Owen K Garriott Rd, Enid, Oklahoma, United States, 73703

Phone:

Show more...

Web:

This website was reported to be associated with J & P Supply.



E-mails:

Sign in to see

Add contact information for J & P Supply

Add new contacts
A | B | C | D | E | F | G | H | I | J | K | L | M | N | O | P | Q | R | S | T | U | V | W | X | Y | Z | New | Updated