J Pope Construction

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

Date: Mon, Sep 26, at 11:AMSubject: Fw: [redacted] - [redacted] ***, Ashburn VATo: " [redacted] @myRevdex.com.org" < [redacted] @myRevdex.com.org>Please read the included thread Best,Jack P***,General ManagerSteadfast Constructionwww.steadfastinc.com [redacted] ----- Forwarded Message -----From: "***@steadfastinc.com" To: [redacted] < [redacted] @***.com>; " [redacted] @ [redacted] " < [redacted] @ [redacted] >; Kenny K [redacted] ; [redacted] < [redacted] @***.com> Sent: Friday, September 23, 10:AMSubject: Re: [redacted] - [redacted] ***, Ashburn VA***, thank you for working with us towards - what we can only hope - is a permanent solutionAdditionally, thank you for retracting the claims as agreedHowever, please recognise that the lumber is an organic material that may not always act and work as we would hope (especially after spending $30,000)With this in mind, (as agreed) we will work supporting you in every way in spearheading a file of complaint towards a warranty resolution against [redacted] Lumber should there be future issues Best,Jack P***,General ManagerSteadfast Constructionwww.steadfastinc.com [redacted] From: [redacted] To: Jack P [redacted] Sent: Thursday, September 22, 6:PMSubject: Re: [redacted] - [redacted] ***, Ashburn VAI will contact the Revdex.com and Attorney General this weekend to inform them of the completion of workHopefullythe problem is finial fixed with my deckRespectfully [redacted] On Wed, Sep 21, at 5:AM, Jack P [redacted] wrote:Tank you We hope to wrap things up today.Sent from [redacted] Mail for ***On Wednesday, September 21, 2016, 4:AM, [redacted] wrote:Thank you for addressing my concerns Once work is completedI will keep my word and will contact the Revdex.com and Attorney general.Respectfully [redacted] On Mon, Sep 19, at 1:PM, wrote: [redacted] , Thank you for taking the time to speak with me SatAs per our discussion, the arbitration and eventual waiting period for the lumber companies warranty to come through, could take quite some timeIn an effort to avoid this delay, and continue our ongoing efforts to fix the issues on your deck, Steadfast agrees to the following:Powerwash joists to remove black soot that has leached down sides of joistsRemove existing PVC BandsWeather permitting starting Tuesday 9/20/16, Replace five to twelve joists (as needed) in an educated effort to flatten the Trex decking and remove the or rotted joistsReinstall existing PVC Bands (Install new where necessary)Glue all rail post caps to post sleeves.As agreed, once Steadfast makes the efforts listed above, you agree to rescind you complaints at the Attorney General and the Revdex.comAs for future issues, Steadfast commits to working with you in regards to your Material WarrantiesBest,Jack P***,General ManagerSteadfast Constructionwww.steadfastinc.com [redacted] From: [redacted] To: Jack P [redacted] Sent: Sunday, September 18, 10:AMSubject: [redacted] - [redacted] ***, Ashburn VAJackI appreciate the opportunity of two people being able to sit downto work out a reasonable solution to our problemOne thing I left out about the history of this purchase, and I amsure Kenneth did not mention this either I was quoted and agreeand signed a contractor for about $25K Once the work started,I was told the design needed to be changed and the design changewould cost be an additional $5K.You can image someone not being happy, but I was reasonable andagreed to pay for the 20% increase on the original quote I look forward to your good faith resolution email so we both can move forward.Respectfully [redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Date: Mon, Sep 26, 2016 at 11:25 AMSubject: Fw: [redacted] - [redacted], Ashburn VATo: "[redacted]@myRevdex.com.org" <[redacted]@myRevdex.com.org>Please read the included thread Best,Jack P[redacted],General ManagerSteadfast Constructionwww.steadfastinc.com[redacted]         ...

                               
----- Forwarded Message -----From: "[redacted]@steadfastinc.com" <[redacted]@steadfastinc.com>To: [redacted] <[redacted].com>; "[redacted]" <[redacted]>; 1 Kenny K[redacted] <steadfastinc@[redacted].com>; [redacted] <[redacted].com> Sent: Friday, September 23, 2016 10:26 AMSubject: Re: [redacted] - [redacted], Ashburn VA[redacted], thank you for working with us towards - what we can only hope - is a permanent solution. Additionally, thank you for retracting the claims as agreed. However, please recognise that the lumber is an organic material that may not always act and work as we would hope (especially after spending $30,000). With this in mind, (as agreed) we will work supporting you in every way in spearheading a file of complaint towards a warranty resolution against [redacted] Lumber should there be future issues.  Best,Jack P[redacted],General ManagerSteadfast Constructionwww.steadfastinc.com[redacted]From: [redacted] <va[redacted].com>To: Jack P[redacted] <[redacted]@steadfastinc.com> Sent: Thursday, September 22, 2016 6:40 PMSubject: Re: [redacted] - [redacted], Ashburn VAI will contact the Revdex.com and Attorney General this weekend to inform them of the completion of work. Hopefullythe problem is finial fixed with my deck. Respectfully[redacted] On Wed, Sep 21, 2016 at 5:03 AM, Jack P[redacted] <[redacted]@steadfastinc.com> wrote:Tank you We hope to wrap things up today.Sent from [redacted] Mail for [redacted]On Wednesday, September 21, 2016, 4:05 AM, [redacted] <va[redacted].com> wrote:Thank you for addressing my concerns.  Once work is completedI will keep my word and will contact the Revdex.com and Attorney general.Respectfully[redacted] On Mon, Sep 19, 2016 at 1:31 PM, <[email protected]> wrote:[redacted], Thank you for taking the time to speak with me Sat. As per our discussion, the arbitration and eventual waiting period for the lumber companies warranty to come through, could take quite some time. In an effort to avoid this delay, and continue our ongoing efforts to fix the issues on your deck, Steadfast agrees to the following:1. Powerwash joists to remove black soot that has leached down sides of joists.2. Remove existing PVC Bands.3. Weather permitting starting Tuesday 9/20/16, Replace five to twelve joists (as needed) in an educated effort to flatten the Trex decking and remove the 1 or 2 rotted joists.4. Reinstall existing PVC Bands (Install new where necessary)5. Glue all rail post caps to post sleeves.As agreed, once Steadfast makes the efforts listed above, you agree to rescind you complaints at the Attorney General and the Revdex.com. As for future issues, Steadfast commits to working with you in regards to your Material Warranties. Best,Jack P[redacted],General ManagerSteadfast Constructionwww.steadfastinc.com[redacted]From: [redacted] <va[redacted].com>To: Jack P[redacted] <[redacted]@steadfastinc.com> Sent: Sunday, September 18, 2016 10:17 AMSubject: [redacted] - [redacted], Ashburn VAJackI appreciate the opportunity of two people being able to sit downto work out a reasonable solution to our problem. One thing I left out about the history of this purchase, and I amsure Kenneth did not mention this either.  I was quoted and agreeand signed a contractor for about $25K.  Once the work started,I was told the design needed to be changed and the design changewould cost be an additional $5K.You can image someone not being happy, but I was reasonable andagreed to pay for the 20% increase on the original quote.  I look forward to your good faith resolution email so we both can move forward.Respectfully[redacted]

From: [redacted] <[redacted].com>Date: Tue, Aug 29, 2017 at 10:07 AMSubject: claim # [redacted]To: [email protected] claim # [redacted] has been resolved by the company Steadfast Construction.  I appreciate your work in this matter, it really helped a lot!!!       ...

                 Thanks,  [redacted]                         [redacted]