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J & R Furniture Inc.

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J & R Furniture Inc. Reviews (1)

Review: Here is what I would like to come from this situation I would like to get my money back so I wouldn't have to deal with Ritchie Turner anymore. I know that probable can't happen so I would like for him to replace the head board, foot board, night stand drawer, and the bottom half of the chesser. I have sent along some pictures they show the problems with the foot board, head board, night stand, chesser and chest the paint is pealing and they made places in the wood and tried to cover it with the varnish. Also please find attached a letter that I wrote to explain things a little better. I would like to thank you in advance for your trouble and time to help with this situation.

Desired Settlement: I would like for him to replace the head board, foot board, night stand drawer, and the bottom half of the chesser.

Business

Response:

Mr. Turner, the owner states he contacted the manufacturer regarding the consumer's complaint. As the furniture was purchased in June, 2012, the manufacture would not do anything. In the spirit of good customer service J & R Furniture picked up the furniture on 8/10/2013 and issued a full refund.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. Thanks for all you help in solving this matter and getting such fast response. Regards,[redacted]

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Description: FURNITURE-RETAIL

Address: 1 McClure Ave, Clintwood, Virginia, United States, 24228


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