J & R Garage

Last week on We are working with [redacted] to resolve this matter

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: Dear [redacted] R [redacted] ,Thank you kindly for your response I am most grateful to you for yourunderstanding and patience concerning this matter I have given a great deal of thought to the proposal fromLeVian but before making my final decision, wish to speak with youdirectly I shall be in contact with you shortly.Kindest regards [redacted] In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

[redacted] Dear [redacted] : We are in receipt for your complaint to the Revdex.com’s officeWe would like to thank you for bringing this matter to our attention and offer you our sincerest apologies that this incident has yet to be resolvedUpon receiving your complaint, we immediately contacted our sales department and other parties necessary to resolve this issueWe understand the importance of your piece of jewelryAs discussed with Kay’s customer care representative, Raymond F [redacted] , Le Vian will need to assess your ring in order to accommodate each of your concernsWith regard to the allergic reaction, there are multiple factors that can affect the rate that the rhodium plating wears off a ringA few solutions include providing you with a ring guard, coating the ring or creating the ring from alternative metal with little or no nickel contentShould you desire a new ring, we can substitute by using a more allergy friendly white gold alloy or platinum at no costAdditionally, Kay is prepared to reimburse you for any shipping and/or insurance costIf you find this solution acceptable to you, MrF [redacted] will be happy to assist you and we can begin working on your piece immediatelyThe direct contact information for Raymond is [redacted] Again, please accept our sincerest apologies for any inconvenience and trouble this may have caused youWe appreciate your business and it is our goal to retain you as a valued customerIf you have any questions or concerns, please do not hesitate to contact me directlyRespectfully, Stephanie R [redacted] Counsel Le Vian Corp[redacted]

Dear [redacted] :I am writing to you on behalf of Le Vian Corpin response to the complaint made by [redacted] to Revdex.comAs an initial matter, we are a wholesale manufacturing company and we are not aware of any of the facts involving the retailers mentioned in the complaintOur records indicate that this ring was sent to us for sizing but due to the very special sizing, 3.5, this ring had to be manufactured overseas in that size and could not simply be sizedOur standard size is 7, which we can size up or down up to a size and half depending on the structure of the ringHowever a is significantly smaller and has to be made completely newly in that sizeThe fact that a brand new ring had to be made may account for the time it took for [redacted] to receive the ringOur standard time for special orders, such as this, is 6-weeks, and from the time we received the order and the time it took for the ring to be returned took weeks, which is still pretty standardAnother reason for the delay could be that this order was not processed through the retailer the ring was purchased through but through another retailer that did so as a courtesyThe first time we received this complaint was yesterday July **, Since then [redacted] has returned the ring and it is being sent directly to our repair department for evaluation, we should be receiving it this weekWe can make any repairs or replacement after assessing the piecePlease note that Chocolate Diamonds are natural colored brown diamonds and range from C4-Con Argyle Diamond's color scaleAs such there will be a natural variance in the color of these stones and no exact way of matchingWe have no way of knowing what the original ring [redacted] purchased looks like to be able to try to match as closely to that ring as we possible canWe ask that [redacted] send in any images that will be assist us and we can be in contact with her to know the specifics of what she thinks is differentImages should be sent to my attention at [redacted] along with the best way to contact [redacted] Also, I would like to point out that this piece has already been registered and will be receiving a limited lifetime warranty per the terms and conditions of the limited Lifetime warrantyWe do not issue lifetime warranties, only limited lifetime warranties per the terms and conditions of such warrantiesIf you have any further questions, please do not hesitate to contact me directly Respectfully,Farnaz H [redacted] General CounselLe Vian Corp

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
Dear ***, Thank you kindly for your reply. I am most grateful to you and LeVian for responding to my complaint but am sorry it took filing a complaint with the Revdex.com, especially after attempting to escalate my complaint within your company on several occasions, but to no avail.I acknowledge and appreciate your offer but am undecided if I shall accept your proposal or rather pursue my original request for a complete refund. This decision isn't an easy one, for the following reasons; Firstly, after my many dealings with LeVian over the past months, my confidence in both your product and service leaves much to be desired. We feel we have been more than patient, but in the end were pushed to the point where we no longer wished to have any further dealings with your company. Secondly, in the beginning my husband spoke of wanting to purchase the matching eternity ring as a gift on our first wedding anniversary but once again due to our disappointing experience, this is no longer even a consideration. So sadly, I would not get to wear this ring as a symbol of our lasting affection. For my last reason, I wish to share a story with you. I was previously married and shortly after our engagement our house was broken into, after which we decided it would be a good idea to have my engagement ring valued for insurance purposes. The valuation resulted in us finding out that the diamond ring we had bought was in fact nothing more than a worthless cubic zirconia. Words cannot express the devastation and betrayal I felt from learning this news. After a lengthy and very upsetting process the jeweller finally settled and replaced the zirconia with a diamond but sadly I could no longer look at my ring with the same love for it I once did. Instead it seemed to me to be filled with bad memories and became a constant reminder of an awful experience. That feeling never faded or altered in the years I wore that ring. I am an extremely sentimental person and I fear the same will happen with these rings. Whilst this final reason has no direct connection with you, I hope you will accept it in the manner it is meant, which is to simply convey to you all the reasons why this has not been an easy decision for me to make. Had your company provided satisfactory customer care and presented a solution much earlier, I would feel very differently to the unfortunate way I feel now. Stephanie, I do greatly appreciate that LeVian are now offering a solution but sadly it may just be too late. I hope you can understand and respect my wish should I choose to request a complete refund. I would very much appreciate the opportunity to speak with you in person, time difference permitting and I am asking for some time to consider your proposal. I have loved these rings since first setting my eyes on them whilst visiting NJ in 2012...we went to great lengths, and expense to purchase them so please understand this is not a decision I am making lightly. Kind regards*** ***
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***. I am following up with the requested pictures via Le VianI still think this company needs to do better in terms of customer service response (which has been consistently unfriendly and not helpful) and warranty offersI will resolve the complaint when we receive the ring back in a timely mannerTo be clear- even someone within the Le Vian company admitted that they ordered and sent us the incorrect ring back- and this is not reassuring given the recent news of deceit on behalf of *** *** *** ***The setting isn't correctI am more than willing to work towards a satisfactory resolution and look forward to working together. This is the link to the original ring we purchased online at ***. ***
Sincerely,
*** ***

*** *** ring was sent in for resizing, per her request, on more than one occasionWe are not certain about the time frames that were communicated to *** *** regarding her ring or any other matters *** *** alleges in her complaint regarding communication with various individuals employed not
by Le Vian but by ***Due to the nature of the ring and numerous resizing done at *** *** request, Le Vian felt that further repair would not be effectiveAs such, Le Vian placed a special order with its overseas manufacturing facilities for the ring to be custom made in *** *** size to avoid any further issues with the ringAgain, we are not sure what time frame was communicated with *** *** for such a special order, however the general fulfillment time, given that the item is manufactured overseas and has to go through various quality control inspections prior to being shipped back to ***, is approximately 12-weeksThe item has already been shipped back to *** to return to *** *** and the item was received by *** on May *** We apologize for any inconvenience to *** ***If she would like to reach out directly to our customer service center, the number is *** (###-###-####)

Dear *** ***:We respect your need to take some time in accepting our proposal. Please understand that if your decision is to receive a refund for your purchases, that request would bedirected to MrF*This is because Le Vian is not a retailer and your payment for the merchandise was made through *** ***. Our hope however, is that you do send your rings with MrF*’s assistance to Le Vian so we can evaluate them and restore your faith in Le VianIf you have any questions or concerns, please do not hesitate to contact me directly Respectfully, Stephanie R*** Counsel Le Vian Corp###-###-####

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
This business never responded to my personal letterIt's only when I contacted the Revdex.com that they responded with weak excuses.*** ***
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Last week on 11/*/2016 we reached out to [redacted] for further information regarding this matter. We received a response today 11/**/2016. We are working with [redacted] to resolve this matter.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Dear [redacted],Thank you kindly for your response.  I am most grateful to you for yourunderstanding and patience concerning this matter.  I have given a great deal of thought to the proposal fromLeVian but before making my final decision, wish to speak with youdirectly.  I shall be in contact with you shortly.Kindest regards
[redacted]  
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Dear [redacted]:I am writing to you on behalf of Le Vian Corp. in response to the complaint made by [redacted] to Revdex.com. As an initial matter, we are a wholesale manufacturing company and we are not aware of any of the facts involving the retailers mentioned in the complaint. Our records indicate...

that this ring was sent to us for sizing but due to the very special sizing, 3.5, this ring had to be manufactured overseas in that size and could not simply be sized. Our standard size is 7, which we can size up or down up to a size and half depending on the structure of the ring. However a 3.5 is significantly smaller and has to be made completely newly in that size. The fact that a brand new ring had to be made may account for the time it took for [redacted] to receive the ring. Our standard time for special orders, such as this, is 6-8 weeks, and from the time we received the order and the time it took for the ring to be returned took 5 weeks, which is still pretty standard. Another reason for the delay could be that this order was not processed through the retailer the ring was purchased through but through another retailer that did so as a courtesy. The first time we received this complaint was yesterday July **, 2016. Since then [redacted] has returned the ring and it is being sent directly to our repair department for evaluation, we should be receiving it this week. We can make any repairs or replacement after assessing the piece. Please note that Chocolate Diamonds are natural colored brown diamonds and range from C4-C7 on Argyle Diamond's color scale. As such there will be a natural variance in the color of these stones and no exact way of matching. We have no way of knowing what the original ring [redacted] purchased looks like to be able to try to match as closely to that ring as we possible can. We ask that [redacted] send in any images that will be assist us and we can be in contact with her to know the specifics of what she thinks is different. Images should be sent to my attention at [redacted]. along with the best way to contact [redacted]. Also, I would like to point out that this piece has already been registered and will be receiving a limited lifetime warranty per the terms and conditions of the limited Lifetime warranty. We do not issue lifetime warranties, only limited lifetime warranties per the terms and conditions of such warranties. If you have any further questions, please do not hesitate to contact me directly.  Respectfully,Farnaz H[redacted]General CounselLe Vian Corp.

Revdex.com:
I have reviewed the response made by the business in reference to...

complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved, not only in a timely fashion have they responded to me I was given a few options to choose from, one being a refund, and the option to rebuild my ring. I chose to have them build me a new one. I am absolutely happy with all of the customer service, and they have kept in constant contact with me through emails. Not once did they complain about anything, and everyone I spoke with was more than happy to help. Thank you!!! To the LeVian team for everything they are doing, they do have amazingly stunning pieces of jewelry, and were willing to correct any issues. I would recommend them in the future, and plan to purchase more pieces from them in the near future!
Sincerely,
[redacted]

[redacted]
[redacted]
[redacted]
[redacted]   Dear [redacted]: We are in receipt for...

your complaint to the Revdex.com’s office. We would like to thank you for bringing this matter to our attention and offer you our sincerest apologies that this incident has yet to be resolved. Upon receiving your complaint, we immediately contacted our sales department and other parties necessary to resolve this issue. We understand the importance of your piece of jewelry. As discussed with Kay’s customer care representative, Raymond F[redacted], Le Vian will need to assess your ring in order to accommodate each of your concerns. With regard to the allergic reaction, there are multiple factors that can affect the rate that the rhodium plating wears off a ring. A few solutions include providing you with a ring guard, coating the ring or creating the ring from alternative metal with little or no nickel content. Should you desire a new ring, we can substitute by using a more allergy friendly white gold alloy or platinum at no cost. Additionally, Kay is prepared to reimburse you for any shipping and/or insurance cost. If you find this solution acceptable to you, Mr. F[redacted] will be happy to assist you and we can begin working on your piece immediately. The direct contact information for Raymond is [redacted] . Again, please accept our sincerest apologies for any inconvenience and trouble this may have caused you. We appreciate your business and it is our goal to retain you as a valued customer. If you have any questions or concerns, please do not hesitate to contact me directly. Respectfully, Stephanie R[redacted] Counsel Le Vian Corp.[redacted]