I am rejecting this response because: Our brand new desk was broken in half They advertise that they are bonded and insured In order to 'fix' this desk, they would have to purchase new main parts of the desk They would need a new top and side It is reasonable for us to expect a new desk to replace the broken one This is asinine and advertisement on the part of the company This is our last attempt before going through the legal process, which I'm fairly confident, will be more expensive for the company I'm so over trying to deal with their unprofessional practices and would not recommend them to anyone Actually, people need to be warned of this company
I do apologize that we ran late to your move It is always our intention to arrive within the window of arrival we go over with our customers, but at times with moving, unpredictable things can happen As a result of situations we were unable to predict or prevent we arrived late As compensation to you we sent out an extra mover and discounted some of your move As for the trouble with the cord, with the amount of time it took for us to be notified that you could not find the cord to your elliptical, it can be a challenge for us to try and find it My Manager that you had spoken with thought he had found the cord, but it was not the same styleIt sounds like we have received the cord from a third party vendor and just need to send it to you, which I believe my claims team is already on this I apologize again for your issues, we do our best to make every move go as smooth as possible, but if it does not we try to make it as right as we canSincerely,Dan [redacted]
I am rejecting this response because: I talked with Dan, the manager, and was told there was nothing they could doHe said he was not part of the original conversation when I was quoted so in turn it is just "he said you said"I asked him if he felt going from a $quote to a $bill was ridicules and was told he had no commentHe said there would be no type of refund so as far as I'm concerned, this is an unsolved issue.Thank you, [redacted]
I am rejecting this response because: Our brand new desk was broken in half They advertise that they are bonded and insured In order to 'fix' this desk, they would have to purchase new main parts of the desk They would need a new top and side It is reasonable for us to expect a new desk to replace the broken one This is asinine and advertisement on the part of the company This is our last attempt before going through the legal process, which I'm fairly confident, will be more expensive for the company I'm so over trying to deal with their unprofessional practices and would not recommend them to anyone Actually, people need to be warned of this company
I do apologize that we ran late to your move It is always our intention to arrive within the window of arrival we go over with our customers, but at times with moving, unpredictable things can happen As a result of situations we were unable to predict or prevent we arrived late As compensation to you we sent out an extra mover and discounted some of your move As for the trouble with the cord, with the amount of time it took for us to be notified that you could not find the cord to your elliptical, it can be a challenge for us to try and find it My Manager that you had spoken with thought he had found the cord, but it was not the same styleIt sounds like we have received the cord from a third party vendor and just need to send it to you, which I believe my claims team is already on this I apologize again for your issues, we do our best to make every move go as smooth as possible, but if it does not we try to make it as right as we canSincerely,Dan [redacted]
I am rejecting this response because: I talked with Dan, the manager, and was told there was nothing they could doHe said he was not part of the original conversation when I was quoted so in turn it is just "he said you said"I asked him if he felt going from a $quote to a $bill was ridicules and was told he had no commentHe said there would be no type of refund so as far as I'm concerned, this is an unsolved issue.Thank you, [redacted]