Complaint: [redacted] I am rejecting this response because: I told them I was looking for an All-Wheel Drive vehicle, most likely an AudiHe asked what my budget was and I told him the MOST I could do was $This vehicle was the one he showed meThe list price was $He gave me that, "I talked to my manager and he said I can sell you this one for $6000." They even let me test drive the vehicle for about hoursIt wasn't until I was inspecting the car with my mechanic that I realized they'd sent me on the road without any kind of license plate or legal licensing for the vehicle When I returned, I explained my concerns: The glove compartment door falls off in your hand if you open it because of a broken hinge The door for the arm rest in the center of the car also comes off in your hand when you open it because of a broken hinge The panel that the seat controls are attached to does not stay in place because of a broken clip The driver's seat does not adjust the heightThe motor runs, but it doesn't actually move up/downIt is stuck all the way up (which puts my head against the roof of the car if I don't lay the seat back) He said, "We can replace the parts listed, you will have to pay for the partsWe just took $off of the price of the carYou're getting a great deal."I asked how much those parts would be and he said he doesn't knowI said, "I am not going to buy the car if I am going to have to spend $on parts - that is not a good deal anymore." That is where the $came inHe very quickly threw some numbers out for each part$for the seat, $for the arms rest and $for the glove compartment doorA total of $He estimated it would take approximately 1-hours to do those repairs and, if I cover the cost of the parts up to a maximum of $360.00, they would do the work at no chargeI agreed to this (attached document) When I asked what would happen if the parts were less than that $360, he got irritated and that was when he said, "What do you want, a receipt? Do you think we are trying to screw you? What if it's more? Then we have to cover thatWe are running a business here and we need our customers to be happy in order to sell cars." All the while, never agreed to show me a receipt for the partsHowever, since I got it in writing that the parts would be replaced and the most I would have to pay for that stuff was $(including installation), I let that one goTo me, that was a good deal...IF THE WORK WAS DONE AS PROMISED! He told me hours from when the parts were ordered - that was how long it would takeI knew that was not reasonable because it was a holiday weekend coming up and it would take timeHowever, with him telling me hours and that they would order it the next day, I thought I would at least receive a phone callI didn't get one on 12/like I thought I wouldI had to show up on 12/and he said they were orderedI asked how long and he said it may take a few daysAt this point, I'm not even certain the parts were ordered I waited over a week before contacting them again because I thought they might reach out to me to tell me when the parts would be in as soon as they had a shipping dateThey did notSo, again, I stopped at the dealership to inquireThat was when he asked another guy in the office and that guy said, “The parts are orderedI just got the tracking numbersLet me check They are supposed to be here next week on Tuesday.” I explained that I would be out of town from Saturday, 01/09, and would return on Monday, 01/I asked if I could schedule an appointment to get them installed and how long it would take to install the parts because this car is my only mode of transportation and I will need to figure out a ride He told me to wait until the parts arrived before we schedule the time to install themI agreed to that, but was very frustrated because I have not gotten ANY finite answers from himI had given him $in cash and agreed to pay an additional $over the next days PLUS pay up to $for parts that they were going to installI was already way over my budget, but they were very reasonable about the payment termsI feel like that is the ONLY part they have been reasonable about Once the parts arrived, they did finally call meI was still out of town and, again, I told him I’d be back on MondayI asked if we could schedule a time to install themAll the while, I believed ALL of the parts were orderedHe said to stop in when I got back and we could figure out a time to do the installation I went in and he showed me the partsThe glove compartment was out of a used vehicle – this could have just been taken from one of the cars on the lot as they had others it could come from and then I would have been set with that part and they could have done all of this on their own timeInstead, they ordered a used unit that looks more worn than what is in the car now – less the broken hinge on the one currently in the carHis solution was, “Put some Armor All on it.” He loaded the box into my car for me and, again, asked about scheduling an appointment to have it done because I need to plan this so that I have a ride to drop off my car and pick it up when it is finished His response was, “Usually, Friday and Saturday are the least busy days for us.” I asked if I could schedule something for Friday and he said, “You know how mechanics areThey are not always hereWhy don’t you call us on Friday and we will see what it looks like.” He STILL was not scheduling anything so that I could plan arrangements accordingly I finally just installed the two parts, but really have no idea how much the costNow, based upon his response, it sounds like they are also going to attempt to charge me for the seat partsEvery time I ask about length of time, he always tells me ‘a couple of hours’ or ‘one to two hours’ but never gives me anything more than that and always tries to have me call that day to see when they are able to do itThe service has been horrible since the moment I gave him my cashI’ve also had to do an oil change as that was not completedThe car was also low on oil as it has an oil leakI expect things like that and can fix thoseI don’t expect to have this much hassle to fix parts after I hand someone $6000, agree to pay the tax and licensing fees on top of what I already said my budget was, also agree to pay an additional $for the partsNow, I’m going to have to go back to them TWICE for repairsOnce to have them figure out what the problem is and the other to go back for them to replace the broken/faulty partsI’m so frustrated with their service that I just want to be done with them entirelyEspecially with my lack of trusting them now – how do I know the parts will be NEW parts? They have already shown me that they won’t always order new partsHow do I know the installation will be done right? They took me for a test drive, drove MPH (in a MPH zone), and the car didn’t even have good, working brakes! I don’t trust any repairs they are talking about doing when it comes to something like the seat which has safety concerns if it’s not done properly Sincerely, [redacted]
Complaint: [redacted] I am rejecting this response because: The parts that I received were already broken BOTH of themThe arm rest was missing a latchThe hinge works now, but the latch is brokenYou can see where it was SUPPOSED to be and a little broken plastic tab sticking outThe glove compartment door has a functioning hinge, but it was also brokenThis hinge is at least attached, but it was broken half of the way throughI’ve already repaired that with a temporary fix by drilling a hole in it and adding a screw to reinforce itThen I unlatched the switch that is connected to it because that is what caused it to fail in mine as well as the one you purchased from the junk yard When you told me the price of the car was being lowered and how good of a deal that was, you then wanted me to pay for partsI told you I didn’t want to pay $for parts because I had already roughly estimated the cost of the partsI figured it would be anywhere between $and $for each itemThat is the reason I wanted to figure out costs with you at that time and I specifically said, “It IS a good deal, but not if I have to pay $for parts.” You came up with $as the total cost that I would pay and you would cover laborMe making an appointment does not work, obviously, because you wouldn’t schedule one unless I called on that day to see if it was availableYou are trying to say that the cost of the parts was $and you haven’t even ordered the motor I’ve already been to the dealership and they verified the part that needs to be replaced is $You cannot buy the parts separately, so you have to buy the motor and it comes with a gearI told you THAT DAY that the gear was the problem ?" I even wrote it on the paper From the beginning, I’ve had nothing but trouble with you and your horrible serviceOn top of that, you ordered junkyard parts that were already brokenBut, I already know that I can’t prove they were broken when you gave them to me and you are counting on that ?" hence, the reason you so eagerly loaded them into my car and sent me on my wayNow, you want me to allow you to inspect my car so that you can order MORE used, broken parts? Then, you think I want you to work on the driver’s seat of my car ?" that has to be unbolted and removed from the car in order to replace that motor ?" when you have already shown me that you cannot be trusted to do the work on a part that has nothing to do with safety? That’s not happeningI don’t want you TOUCHING my car nowWho knows what else will end up broken or installed incorrectly To add to all of this, you gave me “interest-free financing” on the $Tax and License fees, but then sent me a letter saying that your “estimate” of those charges was incorrect and want me to pay you almost $moreIt’s just one negative experience after another with you I’ll make my payments on the $because that is what I agreed to doThe first one will go in the mail today as a certified letter so that you have to sign for it because, again, I don’t trust youObviously, you are going to keep twisting things and trying to make it MY fault that you have provided horrible service and not do anything to actually make this rightFiling a complaint with the Revdex.com has not helped at allMy next step will be to call [redacted] ***.Sincerely, [redacted]
We try our best to help all of our customer's in a timely manor some time scheduling can not always accommodate someone who needs something right now and to address some points of this complaint the customer not only did not have funds to pay for the repair and have expectations of us to take payments on the cost of repair on a vehicle the customer is currently past due on there car payments with J&R Motorsports also our customer was unable to pay the tow truck that towed vehicle to our location with no authorization to do so from J&R MotorsportsWe have tried our best to work with this customer and will continue to do so with them and all our past and future one as well
We are sorry to here of the problem the customer had with the vehicle however it was sold with no work promised of due the sale took place at the dealership therefore we are unable to provide a refund or repair of? the vehicle
Complaint: [redacted] I am rejecting this response because: The parts that I received were already broken BOTH of themThe arm rest was missing a latchThe hinge works now, but the latch is brokenYou can see where it was SUPPOSED to be and a little broken plastic tab sticking outThe glove compartment door has a functioning hinge, but it was also brokenThis hinge is at least attached, but it was broken half of the way throughI’ve already repaired that with a temporary fix by drilling a hole in it and adding a screw to reinforce itThen I unlatched the switch that is connected to it because that is what caused it to fail in mine as well as the one you purchased from the junk yard When you told me the price of the car was being lowered and how good of a deal that was, you then wanted me to pay for partsI told you I didn’t want to pay $for parts because I had already roughly estimated the cost of the partsI figured it would be anywhere between $and $for each itemThat is the reason I wanted to figure out costs with you at that time and I specifically said, “It IS a good deal, but not if I have to pay $for parts.” You came up with $as the total cost that I would pay and you would cover laborMe making an appointment does not work, obviously, because you wouldn’t schedule one unless I called on that day to see if it was availableYou are trying to say that the cost of the parts was $and you haven’t even ordered the motor I’ve already been to the dealership and they verified the part that needs to be replaced is $You cannot buy the parts separately, so you have to buy the motor and it comes with a gearI told you THAT DAY that the gear was the problem – I even wrote it on the paper From the beginning, I’ve had nothing but trouble with you and your horrible serviceOn top of that, you ordered junkyard parts that were already brokenBut, I already know that I can’t prove they were broken when you gave them to me and you are counting on that – hence, the reason you so eagerly loaded them into my car and sent me on my wayNow, you want me to allow you to inspect my car so that you can order MORE used, broken parts? Then, you think I want you to work on the driver’s seat of my car – that has to be unbolted and removed from the car in order to replace that motor – when you have already shown me that you cannot be trusted to do the work on a part that has nothing to do with safety? That’s not happeningI don’t want you TOUCHING my car nowWho knows what else will end up broken or installed incorrectly To add to all of this, you gave me “interest-free financing” on the $Tax and License fees, but then sent me a letter saying that your “estimate” of those charges was incorrect and want me to pay you almost $moreIt’s just one negative experience after another with you I’ll make my payments on the $because that is what I agreed to doThe first one will go in the mail today as a certified letter so that you have to sign for it because, again, I don’t trust youObviously, you are going to keep twisting things and trying to make it MY fault that you have provided horrible service and not do anything to actually make this rightFiling a complaint with the Revdex.com has not helped at allMy next step will be to call [redacted] ***.Sincerely, [redacted]
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meBut the principle of the situation was YOU HANDLED ALOT OF THE SITUATIONS WE WERE DEALING WITH UNPROFESSIONALLYsimple as thatYou didnt explain certain things that a car dealer would explainOr supposed to....making it feel like your ripping me off....when I come to you with problems via my car....its your best bet to atleast show some concernBecause next time Let's hope that there isn't gonna be a next time....because instead of Revdex.com I will probably search for your bosses boss Sincerely, Danny T***
When Mr [redacted] purchased the Audi from us he gave of a budget of $to fix some interior issues like the glove box and arm rest the drives seat panel and the up and down function of the drivers seat and we would give him two hours of shop time for free the parts for the glove box and arm rest where no longer a stock item so they had to be special ordered that did take some extra time just those two items cost was witch was the budget that we were givenWhen Mr [redacted] picked up his parts all he needed to do was schedule a time for installation which he has not done this is the only communication that we have received from him since then
Complaint: [redacted] I am rejecting this response because: I told them I was looking for an All-Wheel Drive vehicle, most likely an AudiHe asked what my budget was and I told him the MOST I could do was $This vehicle was the one he showed meThe list price was $He gave me that, "I talked to my manager and he said I can sell you this one for $6000." They even let me test drive the vehicle for about hoursIt wasn't until I was inspecting the car with my mechanic that I realized they'd sent me on the road without any kind of license plate or legal licensing for the vehicle When I returned, I explained my concerns: The glove compartment door falls off in your hand if you open it because of a broken hinge The door for the arm rest in the center of the car also comes off in your hand when you open it because of a broken hinge The panel that the seat controls are attached to does not stay in place because of a broken clip The driver's seat does not adjust the heightThe motor runs, but it doesn't actually move up/downIt is stuck all the way up (which puts my head against the roof of the car if I don't lay the seat back) He said, "We can replace the parts listed, you will have to pay for the partsWe just took $off of the price of the carYou're getting a great deal."I asked how much those parts would be and he said he doesn't knowI said, "I am not going to buy the car if I am going to have to spend $on parts - that is not a good deal anymore." That is where the $came inHe very quickly threw some numbers out for each part$for the seat, $for the arms rest and $for the glove compartment doorA total of $He estimated it would take approximately 1-hours to do those repairs and, if I cover the cost of the parts up to a maximum of $360.00, they would do the work at no chargeI agreed to this (attached document) When I asked what would happen if the parts were less than that $360, he got irritated and that was when he said, "What do you want, a receipt? Do you think we are trying to screw you? What if it's more? Then we have to cover thatWe are running a business here and we need our customers to be happy in order to sell cars." All the while, never agreed to show me a receipt for the partsHowever, since I got it in writing that the parts would be replaced and the most I would have to pay for that stuff was $(including installation), I let that one goTo me, that was a good deal...IF THE WORK WAS DONE AS PROMISED! He told me hours from when the parts were ordered - that was how long it would takeI knew that was not reasonable because it was a holiday weekend coming up and it would take timeHowever, with him telling me hours and that they would order it the next day, I thought I would at least receive a phone callI didn't get one on 12/like I thought I wouldI had to show up on 12/and he said they were orderedI asked how long and he said it may take a few daysAt this point, I'm not even certain the parts were ordered I waited over a week before contacting them again because I thought they might reach out to me to tell me when the parts would be in as soon as they had a shipping dateThey did notSo, again, I stopped at the dealership to inquireThat was when he asked another guy in the office and that guy said, “The parts are orderedI just got the tracking numbersLet me check They are supposed to be here next week on Tuesday.” I explained that I would be out of town from Saturday, 01/09, and would return on Monday, 01/I asked if I could schedule an appointment to get them installed and how long it would take to install the parts because this car is my only mode of transportation and I will need to figure out a ride He told me to wait until the parts arrived before we schedule the time to install themI agreed to that, but was very frustrated because I have not gotten ANY finite answers from himI had given him $in cash and agreed to pay an additional $over the next days PLUS pay up to $for parts that they were going to installI was already way over my budget, but they were very reasonable about the payment termsI feel like that is the ONLY part they have been reasonable about Once the parts arrived, they did finally call meI was still out of town and, again, I told him I’d be back on MondayI asked if we could schedule a time to install themAll the while, I believed ALL of the parts were orderedHe said to stop in when I got back and we could figure out a time to do the installation I went in and he showed me the partsThe glove compartment was out of a used vehicle – this could have just been taken from one of the cars on the lot as they had others it could come from and then I would have been set with that part and they could have done all of this on their own timeInstead, they ordered a used unit that looks more worn than what is in the car now – less the broken hinge on the one currently in the carHis solution was, “Put some Armor All on it.” He loaded the box into my car for me and, again, asked about scheduling an appointment to have it done because I need to plan this so that I have a ride to drop off my car and pick it up when it is finished His response was, “Usually, Friday and Saturday are the least busy days for us.” I asked if I could schedule something for Friday and he said, “You know how mechanics areThey are not always hereWhy don’t you call us on Friday and we will see what it looks like.” He STILL was not scheduling anything so that I could plan arrangements accordingly I finally just installed the two parts, but really have no idea how much the costNow, based upon his response, it sounds like they are also going to attempt to charge me for the seat partsEvery time I ask about length of time, he always tells me ‘a couple of hours’ or ‘one to two hours’ but never gives me anything more than that and always tries to have me call that day to see when they are able to do itThe service has been horrible since the moment I gave him my cashI’ve also had to do an oil change as that was not completedThe car was also low on oil as it has an oil leakI expect things like that and can fix thoseI don’t expect to have this much hassle to fix parts after I hand someone $6000, agree to pay the tax and licensing fees on top of what I already said my budget was, also agree to pay an additional $for the partsNow, I’m going to have to go back to them TWICE for repairsOnce to have them figure out what the problem is and the other to go back for them to replace the broken/faulty partsI’m so frustrated with their service that I just want to be done with them entirelyEspecially with my lack of trusting them now – how do I know the parts will be NEW parts? They have already shown me that they won’t always order new partsHow do I know the installation will be done right? They took me for a test drive, drove MPH (in a MPH zone), and the car didn’t even have good, working brakes! I don’t trust any repairs they are talking about doing when it comes to something like the seat which has safety concerns if it’s not done properly Sincerely, [redacted]
Complaint: [redacted] I am rejecting this response because: The parts that I received were already broken BOTH of themThe arm rest was missing a latchThe hinge works now, but the latch is brokenYou can see where it was SUPPOSED to be and a little broken plastic tab sticking outThe glove compartment door has a functioning hinge, but it was also brokenThis hinge is at least attached, but it was broken half of the way throughI’ve already repaired that with a temporary fix by drilling a hole in it and adding a screw to reinforce itThen I unlatched the switch that is connected to it because that is what caused it to fail in mine as well as the one you purchased from the junk yard When you told me the price of the car was being lowered and how good of a deal that was, you then wanted me to pay for partsI told you I didn’t want to pay $for parts because I had already roughly estimated the cost of the partsI figured it would be anywhere between $and $for each itemThat is the reason I wanted to figure out costs with you at that time and I specifically said, “It IS a good deal, but not if I have to pay $for parts.” You came up with $as the total cost that I would pay and you would cover laborMe making an appointment does not work, obviously, because you wouldn’t schedule one unless I called on that day to see if it was availableYou are trying to say that the cost of the parts was $and you haven’t even ordered the motor I’ve already been to the dealership and they verified the part that needs to be replaced is $You cannot buy the parts separately, so you have to buy the motor and it comes with a gearI told you THAT DAY that the gear was the problem ?" I even wrote it on the paper From the beginning, I’ve had nothing but trouble with you and your horrible serviceOn top of that, you ordered junkyard parts that were already brokenBut, I already know that I can’t prove they were broken when you gave them to me and you are counting on that ?" hence, the reason you so eagerly loaded them into my car and sent me on my wayNow, you want me to allow you to inspect my car so that you can order MORE used, broken parts? Then, you think I want you to work on the driver’s seat of my car ?" that has to be unbolted and removed from the car in order to replace that motor ?" when you have already shown me that you cannot be trusted to do the work on a part that has nothing to do with safety? That’s not happeningI don’t want you TOUCHING my car nowWho knows what else will end up broken or installed incorrectly To add to all of this, you gave me “interest-free financing” on the $Tax and License fees, but then sent me a letter saying that your “estimate” of those charges was incorrect and want me to pay you almost $moreIt’s just one negative experience after another with you I’ll make my payments on the $because that is what I agreed to doThe first one will go in the mail today as a certified letter so that you have to sign for it because, again, I don’t trust youObviously, you are going to keep twisting things and trying to make it MY fault that you have provided horrible service and not do anything to actually make this rightFiling a complaint with the Revdex.com has not helped at allMy next step will be to call [redacted] ***.Sincerely, [redacted]
We try our best to help all of our customer's in a timely manor some time scheduling can not always accommodate someone who needs something right now and to address some points of this complaint the customer not only did not have funds to pay for the repair and have expectations of us to take payments on the cost of repair on a vehicle the customer is currently past due on there car payments with J&R Motorsports also our customer was unable to pay the tow truck that towed vehicle to our location with no authorization to do so from J&R MotorsportsWe have tried our best to work with this customer and will continue to do so with them and all our past and future one as well
We are sorry to here of the problem the customer had with the vehicle however it was sold with no work promised of due the sale took place at the dealership therefore we are unable to provide a refund or repair of? the vehicle
Complaint: [redacted] I am rejecting this response because: The parts that I received were already broken BOTH of themThe arm rest was missing a latchThe hinge works now, but the latch is brokenYou can see where it was SUPPOSED to be and a little broken plastic tab sticking outThe glove compartment door has a functioning hinge, but it was also brokenThis hinge is at least attached, but it was broken half of the way throughI’ve already repaired that with a temporary fix by drilling a hole in it and adding a screw to reinforce itThen I unlatched the switch that is connected to it because that is what caused it to fail in mine as well as the one you purchased from the junk yard When you told me the price of the car was being lowered and how good of a deal that was, you then wanted me to pay for partsI told you I didn’t want to pay $for parts because I had already roughly estimated the cost of the partsI figured it would be anywhere between $and $for each itemThat is the reason I wanted to figure out costs with you at that time and I specifically said, “It IS a good deal, but not if I have to pay $for parts.” You came up with $as the total cost that I would pay and you would cover laborMe making an appointment does not work, obviously, because you wouldn’t schedule one unless I called on that day to see if it was availableYou are trying to say that the cost of the parts was $and you haven’t even ordered the motor I’ve already been to the dealership and they verified the part that needs to be replaced is $You cannot buy the parts separately, so you have to buy the motor and it comes with a gearI told you THAT DAY that the gear was the problem – I even wrote it on the paper From the beginning, I’ve had nothing but trouble with you and your horrible serviceOn top of that, you ordered junkyard parts that were already brokenBut, I already know that I can’t prove they were broken when you gave them to me and you are counting on that – hence, the reason you so eagerly loaded them into my car and sent me on my wayNow, you want me to allow you to inspect my car so that you can order MORE used, broken parts? Then, you think I want you to work on the driver’s seat of my car – that has to be unbolted and removed from the car in order to replace that motor – when you have already shown me that you cannot be trusted to do the work on a part that has nothing to do with safety? That’s not happeningI don’t want you TOUCHING my car nowWho knows what else will end up broken or installed incorrectly To add to all of this, you gave me “interest-free financing” on the $Tax and License fees, but then sent me a letter saying that your “estimate” of those charges was incorrect and want me to pay you almost $moreIt’s just one negative experience after another with you I’ll make my payments on the $because that is what I agreed to doThe first one will go in the mail today as a certified letter so that you have to sign for it because, again, I don’t trust youObviously, you are going to keep twisting things and trying to make it MY fault that you have provided horrible service and not do anything to actually make this rightFiling a complaint with the Revdex.com has not helped at allMy next step will be to call [redacted] ***.Sincerely, [redacted]
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meBut the principle of the situation was YOU HANDLED ALOT OF THE SITUATIONS WE WERE DEALING WITH UNPROFESSIONALLYsimple as thatYou didnt explain certain things that a car dealer would explainOr supposed to....making it feel like your ripping me off....when I come to you with problems via my car....its your best bet to atleast show some concernBecause next time Let's hope that there isn't gonna be a next time....because instead of Revdex.com I will probably search for your bosses boss Sincerely, Danny T***
When Mr [redacted] purchased the Audi from us he gave of a budget of $to fix some interior issues like the glove box and arm rest the drives seat panel and the up and down function of the drivers seat and we would give him two hours of shop time for free the parts for the glove box and arm rest where no longer a stock item so they had to be special ordered that did take some extra time just those two items cost was witch was the budget that we were givenWhen Mr [redacted] picked up his parts all he needed to do was schedule a time for installation which he has not done this is the only communication that we have received from him since then