J R Putman Inc

I am rejecting this response because: He appreciates the return response? Really, you appreciate that fact that we've called you a fraud and liar? A bully and a cheat? Strange, because it’s contrary to my experience? The fact is, Mr*** behavior in this matter has been nothing short of what any common bully in the playground would doWhen confronted by an issue or issues in this case that he was unable to make right he became flustered and turned to name callingIt's recorded as I have already statedMr*** doesn’t answer any of the questions that were brought up? I have already mentioned that we never thought we would need to write it on the contract as *** the salesman promised us that our duct work was in excellent shape and we shouldn't have a problemWe shouldn't have a problem -- That's pretty straight forwardWhy would we want to write that on the contract at that pointWE WERE PROMISED ALL WAS WELL! Once again, I may have mentioned this before, we only found out that there was a problem after they installed the system and *** came out to do the test*** with *** said that they were over 20% when they came out that first time and that they only needed to get below 15%My wife and I said, "No, *** with JRPutnam assured us that our duct work was in very good shape and that they (JRPutnam) would get it below 6%Mr*** drones on about our being confused and not taking the BPI energy programBut here's the thing, these guys lied to us and misrepresented what they were going to doHis rambling on about intelligence etc is just smoke and mirrors, he is not answering those important questions that we brought up earlier? He can't justify what they did and he would have you believe that our not writing 6% on the contract negates them from a verbal contractWell, it's my understanding that it doesn't and we will soon find outWe have someone looking into that right nowAlso, my wife and I are simply stating the facts about how we feel we were treatedIs it not our constitutional right to free speech? Are we not afforded the right to speak our minds when something like this happens? They put us in this position, Mr*** put his company in this position and we're not finished telling our storyEvery person I meet, anyone who even mentions HVAC or JRPutnam will hear this storyThey'll lose scores of deals, tens of thousands of dollars in business because of the what happened and the way Mr*** treated my wife and I
Thank you for your time Mr***, please advise us of what the next steps are regarding this matter
We appreciate your time and effort
*** ***

I am rejecting this response because the Salesperson said we had to sign the agreement on the original day he came  ut if we wanted the discount and if he didn't hear from us the next day we were obligated to move forward. The idea that they would not hold the installation date is funny. They in fact asked us to move that day forward. One of the reason's we are upset is that we feel that they pressured us to move forward and then when they couldn't get the system below 15% kept blowing us off for 5 - 6 days and then again 8 days after that when they came out the third time. Hurry to get it installed, but then wouldn't finish the job?  
The 6% question is one of the most important to my wife and I. We took notes regarding everything that was said by [redacted] the Salesman. He looked at both the duct work and in the attack and said quote, "Your duct work looks terrific, I don't see a problem. We'll get it under 6%" He never mentions to my wife or I anything about 15%? The strange thing to us is we questioned [redacted] on the fact that we thought 6% seemed like a pretty high number lot. This would and should have been the perfect time for him to expand on 15% CA State Law, but he never did. He explained that 6% is a very low amount and based on our ductwork we wouldn't have a problem. No one ever mentioned BPI or any of that type of thing. I don't doubt that they're complaint with 24 HERRs but [redacted] never went over that. They only told us about replacing the existing duct work AFTER they installed the system and couldn't get it under 15% three separate times. The fact of the matter is we were told one thing and got something very different. While I agree now that we should have written on the contract that they would get the HERRS duct testing under 6% why would I write that down if [redacted] the Salesperson promised us that it was not an issue and we were good to go. After answering our questions about the 6% he never brought it up again until after the system was in. Once again, the system was already installed when the 6% question came up and it was [redacted] at [redacted] testing guy who was the one who brought it up with my wife and I? He was the one who told us that they ([redacted] and J. R, Pitman) only had to hit 15%.
I think Mr. [redacted] confuses asking pointed questions regarding the installation of our system and berating his office staff. This is just not accurate. I'll usually ask to speak to a supervisor if that person is not answering my questions in an intelligent way or I don't feel I am being treated unfairly but don't confuse that with berating anyone because that's not something that I will do. All of their calls are recorded but he'll never let you listen to any of them. If you did you would come away saying Mr. [redacted] was a gentleman on the phone and acted as any consumer would after spending $11,000 on a system that didn't work properly for over three weeks and still is not the system that was promised. The last conversation with Bill [redacted] occurred and was recorded on Tuesday July 6th at 1:58 pm. If you want to know who berated whom they can provide you a copy of that phone call. The fact is [redacted] has a temper and when backed into a corner where he can't answer a simple question distinctly loses that temper. To add insult to injury this guy calls me an it multiple times multiple times  and I finally just hung up. I gave up trying to talk with him or dealing with J. R. Putman. They have my $11,000 and once again I feel like I don't have the system that they promised me. Service so good, you'll tell your mother ... it's not true! 
I feel like we were duped and as a consumer I reached out to you to tell you as much. Do I think that J. R. Putman will get in trouble for this type of behavior. Probably not, but I know what happened to my wife and I and wanted you to know it as well. 
Respectfully, I know you're a private company and are paid by the same people who you rate. I hope that you seriously take what I've said into consideration and give me a fair shot.  
I thank you for your time.
 
[redacted]

Please see the following documents authorized by the Client, there is a new proposal that we took out to Mr....

[redacted] due to pricing comparison to other companies. Mr. [redacted] states he was pressured but we did not install the system till almost a week after our initial visit. We informed Mr. [redacted] we would not be able to hold his install date that he had scheduled a week earlier past the date scheduled for. As for the 6% sealing of the ducting our Representative never verbally promised nor did he put it on the contract that Mr. [redacted] signed. When contacted by the Client about his concerns I informed him that we do not seal ducting under 6% unless we are doing the BPI home performance/ rebate program. We are compliant with all title 24 HERRS testing in compliance to getting all applicable permits signed off. Mr. [redacted]s homes ducting is under 15% as per title 24 compliance. Mr. [redacted] was also informed the only way we could get ducting under 6% he would have  to replace the existing ducting, he chose to leave the existing ducting. Every time Mr. [redacted] called into the office he berated the office staff as well as myself, reminding us how smart he and his wife are. I asked him on several occasions that if the 6% sealing of the ducting was so important, that why he did not make sure it wasn’t on both the proposals he authorized? He got upset as if I was questioning his intelligence. The inspections as well as a final attempt from the HERRS testing company and our employees were scheduled to go back out to the [redacted]s home to try and get the leakage closer to the 6% out of good faith and Mr. [redacted] got upset cause it was scheduled out till the 19th, this was the date that Mrs. [redacted] chose. I informed Mr. [redacted] about the scheduling and all he did was berate my office Ladies and blame them for being incompetent. As of today we have taken care of all our contractual obligations to the [redacted]s, JR Putman has acted in good faith as well have fulfilled all obligations per its contract with the [redacted]s. Please let me know if you have any further questions or concerns, Thank you and have a great day.
 
[redacted]
[redacted]
[redacted]
[redacted]

[redacted] I appreciate the return response from the Client. As I stated in the first letter in response to Mr. [redacted]s claim that JR Putman promised him to be under 6% was never in writing and I believe it was probly discussed but only if they wanted to do the BPI energy program and replace the ducts at that time. They chose not to and may be a bit confused in the difference. It by no means was a “dooping” as MR. [redacted]s implies, he has taken it on himself to blow us up on multiple web sites with the continued slander. I myself at no time ever in any conversation called Mr. [redacted] an it, he reminded me on several occasions of he and his wife’s intelligent. He then let me know her IQ score, so I respect their intelligent level and is why I asked why him on several occasions why he did not make sure the 6% verbiage was not on either contracts. JR Putman has went far and beyond along with eh testing company at no additional charge to try and get it under 6%, but with the old ducting it could not be achieved.
 
[redacted]
Operations Manager
[redacted]
[redacted]

Review: We were pressured into buying an $11,000 air conditioner and install immediately if we wanted a discount. They installed the system but haven't finished the job and not it's been 11 days since we started this whole process and they still have not finished the job that they promised us. The salesperson also said (verbally) that they would get the leakage of the ducts down below 6% but now they're saying you signed a contract that says we'll get it under 15% (CA state law). It's at 17% now but they still haven't come out to repair it. In the meantime we're losing money on the system not working properly and just feel like they had the time to come out and install it immediately but now when we ask them to finish the job they started, they tell us they can't come out until the 19th of July. The the VP of the company ([redacted]) berated my me for asking questions about policy and actually said (on a call recorded at JR Putman - 7/8/2016 1:59 pm) If you and your wife are so smart why didn't you ask us a question about that particular test.? we were doing." We have been treated very badly and just want a fair deal.Desired Settlement: Finish the job they started. Fix the duct work and get it under 6% like they promised and get the system working properly.

Business

Response:

Please see the following documents authorized by the Client, there is a new proposal that we took out to Mr. [redacted] due to pricing comparison to other companies. Mr. [redacted] states he was pressured but we did not install the system till almost a week after our initial visit. We informed Mr. [redacted] we would not be able to hold his install date that he had scheduled a week earlier past the date scheduled for. As for the 6% sealing of the ducting our Representative never verbally promised nor did he put it on the contract that Mr. [redacted] signed. When contacted by the Client about his concerns I informed him that we do not seal ducting under 6% unless we are doing the BPI home performance/ rebate program. We are compliant with all title 24 HERRS testing in compliance to getting all applicable permits signed off. Mr. [redacted]s homes ducting is under 15% as per title 24 compliance. Mr. [redacted] was also informed the only way we could get ducting under 6% he would have to replace the existing ducting, he chose to leave the existing ducting. Every time Mr. [redacted] called into the office he berated the office staff as well as myself, reminding us how smart he and his wife are. I asked him on several occasions that if the 6% sealing of the ducting was so important, that why he did not make sure it wasn’t on both the proposals he authorized? He got upset as if I was questioning his intelligence. The inspections as well as a final attempt from the HERRS testing company and our employees were scheduled to go back out to the [redacted]s home to try and get the leakage closer to the 6% out of good faith and Mr. [redacted] got upset cause it was scheduled out till the 19th, this was the date that Mrs. [redacted] chose. I informed Mr. [redacted] about the scheduling and all he did was berate my office Ladies and blame them for being incompetent. As of today we have taken care of all our contractual obligations to the [redacted]s, JR Putman has acted in good faith as well have fulfilled all obligations per its contract with the [redacted]s. Please let me know if you have any further questions or concerns, Thank you and have a great day. [redacted]

Consumer

Response:

I am rejecting this response because the Salesperson said we had to sign the agreement on the original day he came ut if we wanted the discount and if he didn't hear from us the next day we were obligated to move forward. The idea that they would not hold the installation date is funny. They in fact asked us to move that day forward. One of the reason's we are upset is that we feel that they pressured us to move forward and then when they couldn't get the system below 15% kept blowing us off for 5 - 6 days and then again 8 days after that when they came out the third time. Hurry to get it installed, but then wouldn't finish the job? The 6% question is one of the most important to my wife and I. We took notes regarding everything that was said by [redacted] the Salesman. He looked at both the duct work and in the attack and said quote, "Your duct work looks terrific, I don't see a problem. We'll get it under 6%" He never mentions to my wife or I anything about 15%? The strange thing to us is we questioned [redacted] on the fact that we thought 6% seemed like a pretty high number lot. This would and should have been the perfect time for him to expand on 15% CA State Law, but he never did. He explained that 6% is a very low amount and based on our ductwork we wouldn't have a problem. No one ever mentioned BPI or any of that type of thing. I don't doubt that they're complaint with 24 HERRs but [redacted] never went over that. They only told us about replacing the existing duct work AFTER they installed the system and couldn't get it under 15% three separate times. The fact of the matter is we were told one thing and got something very different. While I agree now that we should have written on the contract that they would get the HERRS duct testing under 6% why would I write that down if [redacted] the Salesperson promised us that it was not an issue and we were good to go. After answering our questions about the 6% he never brought it up again until after the system was in. Once again, the system was already installed when the 6% question came up and it was [redacted] at [redacted] testing guy who was the one who brought it up with my wife and I? He was the one who told us that they ([redacted] and J. R, Pitman) only had to hit 15%. I think Mr. [redacted] confuses asking pointed questions regarding the installation of our system and berating his office staff. This is just not accurate. I'll usually ask to speak to a supervisor if that person is not answering my questions in an intelligent way or I don't feel I am being treated unfairly but don't confuse that with berating anyone because that's not something that I will do. All of their calls are recorded but he'll never let you listen to any of them. If you did you would come away saying Mr. [redacted] was a gentleman on the phone and acted as any consumer would after spending $11,000 on a system that didn't work properly for over three weeks and still is not the system that was promised. The last conversation with Bill [redacted] occurred and was recorded on Tuesday July 6th at 1:58 pm. If you want to know who berated whom they can provide you a copy of that phone call. The fact is [redacted] has a temper and when backed into a corner where he can't answer a simple question distinctly loses that temper. To add insult to injury this guy calls me an it multiple times multiple times and I finally just hung up. I gave up trying to talk with him or dealing with J. R. Putman. They have my $11,000 and once again I feel like I don't have the system that they promised me. Service so good, you'll tell your mother ... it's not true! I feel like we were duped and as a consumer I reached out to you to tell you as much. Do I think that J. R. Putman will get in trouble for this type of behavior. Probably not, but I know what happened to my wife and I and wanted you to know it as well. Respectfully, I know you're a private company and are paid by the same people who you rate. I hope that you seriously take what I've said into consideration and give me a fair shot. I thank you for your time. [redacted]

Business

Response:

[redacted] I appreciate the return response from the Client. As I stated in the first letter in response to Mr. [redacted]s claim that JR Putman promised him to be under 6% was never in writing and I believe it was probly discussed but only if they wanted to do the BPI energy program and replace the ducts at that time. They chose not to and may be a bit confused in the difference. It by no means was a “dooping” as MR. [redacted]s implies, he has taken it on himself to blow us up on multiple web sites with the continued slander. I myself at no time ever in any conversation called Mr. [redacted] an it, he reminded me on several occasions of he and his wife’s intelligent. He then let me know her IQ score, so I respect their intelligent level and is why I asked why him on several occasions why he did not make sure the 6% verbiage was not on either contracts. JR Putman has went far and beyond along with eh testing company at no additional charge to try and get it under 6%, but with the old ducting it could not be achieved. [redacted]Operations Manager[redacted]

Consumer

Response:

I am rejecting this response because: He appreciates the return response? Really, you appreciate that fact that we've called you a fraud and liar? A bully and a cheat? Strange, because it’s contrary to my experience? The fact is, Mr. [redacted] behavior in this matter has been nothing short of what any common bully in the playground would do. When confronted by an issue or issues in this case that he was unable to make right he became flustered and turned to name calling. It's recorded as I have already stated. Mr. [redacted] doesn’t answer any of the questions that were brought up? I have already mentioned that we never thought we would need to write it on the contract as [redacted] the salesman promised us that our duct work was in excellent shape and we shouldn't have a problem. We shouldn't have a problem -- That's pretty straight forward. Why would we want to write that on the contract at that point. WE WERE PROMISED ALL WAS WELL! Once again, I may have mentioned this before, we only found out that there was a problem after they installed the system and [redacted] came out to do the test. [redacted] with [redacted] said that they were over 20% when they came out that first time and that they only needed to get below 15%. My wife and I said, "No, [redacted] with J. R. Putnam assured us that our duct work was in very good shape and that they (J. R. Putnam) would get it below 6%. Mr. [redacted] drones on about our being confused and not taking the BPI energy program. But here's the thing, these guys lied to us and misrepresented what they were going to do. His rambling on about intelligence etc is just smoke and mirrors, he is not answering those important questions that we brought up earlier? He can't justify what they did and he would have you believe that our not writing 6% on the contract negates them from a verbal contract. Well, it's my understanding that it doesn't and we will soon find out. We have someone looking into that right now. Also, my wife and I are simply stating the facts about how we feel we were treated. Is it not our constitutional right to free speech? Are we not afforded the right to speak our minds when something like this happens? They put us in this position, Mr. [redacted] put his company in this position and we're not finished telling our story. Every person I meet, anyone who even mentions HVAC or J. R. Putnam will hear this story. They'll lose scores of deals, tens of thousands of dollars in business because of the what happened and the way Mr. [redacted] treated my wife and I. Thank you for your time Mr. [redacted], please advise us of what the next steps are regarding this matter. We appreciate your time and effort. [redacted]