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In her complaint, Ms [redacted] states that she submitted an application for admission to American College of Education, paying the $admissions application fee as well as the background check feeMs*** withdrew her admissions application, prior to an admissions decision being made, upon learning that the college does not participate in federal financial aid programs and requested a refund of the $application feeMs [redacted] is requesting a refund of the $admissions application fee and that the background check report completed as a part of her admissions application to American College of Education be forwarded to another institutionFor the reasons stated herein, American College of application fee and to forward a copy of her completed background check report to another institutionAmerican College of Education is a regionally accredited (Higher Learning Commission) post-secondary institution located in Indianapolis, Indiana and authorized to operate in Indiana by the Indiana Board for Proprietary EducationThe college offers masters and doctoral level certificate and degree programs in the field of educationa non-degree certificate program approved by the Indiana Department of Education as preparing students for initial teacher licensure in the state of IndianaCompletion of this program requires that an individual to complete a specific number of student teaching hours at an elementary or secondary schoolThe State of Indiana requires an applicant to this program to undergo a criminal background check to ensure said applicant does not have a history of activity that would result in the applicant being a danger to childrenApplication Fee The $fee associated with American College of Education’s admissions application is nonrefundableThe admissions application only accessible via a link located on its website http://www.ace.edu/admissions/admission-requirementsOn this page, under the section headed “Aplication and Fee”, the college clearly and conspicuously discloses that application fee is non-refundablePlease see attachedBackground Check Ms [redacted] requests that the background check report, completed as a part of her admissions application to American College of Education, be forwarded to another institutionIn accordance with college practices, applicable provisions of the Family Educational Rights and Privacy Act (FERPA) (U.S.C1232g) and Federal Fair Credit Reporting Act (FCRA) (U.S.C1681), American College of Education employs str education recordsEducation records include admissions records, which are comprised of admissions application, letters of recommendation, test scores, background check report and other related documentsThe college does not disclose such records to any party without the express, written direction and consent of its students, except in limited circumstances as required by lawBecause she withdrew her admissions application to American College of Education s Transition to Teaching program prior to an admissions decision being made, Ms [redacted] never became an American College of Education studentAs such, the college does not have a duty to provide a copy of any records, including the background check report to herAdditionally, American College of Education contracts with Safe Hiring Solutions, LLC to perform criminal background checks for its applicantsThe college has a contractual duty to protect and maintain the background check report as confidential and to maintain the same level of confidentiality with regard to the report as the college does its own confidential recordsThis is an obligation the college upholds in all instancesProviding a copy of the report to another institution, as Ms [redacted] requests, would place American College of Education in breach of not only its contractual obligations with Safe Hiring Solutions, LLC, but also of the college s internal procedures and federal lawThis is a risk the college will not takeFor the above stated reasons, American College of Education will not refund the application fee Ms [redacted] paid and will not forward Ms [redacted] s background check report to another institutionPlease contact me with any questions or should you require additional information Warmest regards- Amber N [redacted] Y***, J.DAssociate Counsel and Vice President of Regulatory Affairs and Compliance T: [redacted] E: [email protected] Indiana Attorney Number: 29778-

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Since my admission was not complete, it seems that ACE could refund an admission fee since it was never reviewed for my admission. 
As for the background check, it would have been decent of ACE to adhere to my request as one of the exceptions they make.
Again, I feel that they became unwilling to work with me as a result of my canceling my admission. 
[Provide details of why you are not satisfied with this resolution.]
Regards,
[redacted]

America College of Education is responding to complaint [redacted], certification, submitted on June 13, 2016 by Mr. [redacted] We take our students’ concerns very seriously.  We hope this reply will help guide Mr. [redacted] to understanding our policy. The Texas Education Agency...

(TEA) has established standards expected of all those individuals taking the principal licensure exam (TExES). Beginning September 1, 2015, candidates were limited to four attempts to retake any educator certification examination.  TEA implemented this change to Texas Education Code §21.048 in response to HB2205, 84th Texas Legislature, 2015 (Graduate Catalog; TEA Principal Exam Information Booklet).  The TExES requires a minimum passing score of 240 on a scale of 300, or 80%.  Per ACE’s published policy,  designed in consultation with TEA,  a candidate is required to pass the practice test prior to be authorized to take the actual Texas test.  ACE must maintain consistent application of its  policies. Per FERPA rules, specific scores are not shared in this public response. Mr. [redacted] began in the Texas Educational Leadership program at American College of Education in 2010 and returned June 2014.  During the January 2016 term, he was enrolled in ELX5983, Internship Experience for Educational Leadership (TX).  Mr. [redacted] scored less than the required 80% on the practice exam. . Following policy, Mr. [redacted] enrolled in the Texas Test Preparation course, PDELTX, scoring significantly less than the required 80%. If he has documentation of a higher score, we will be glad to review it. The score requirement is not an average of practice tests attempted.  Candidates must earn a score of  80% on an exam to pass.  This is not an arbitrary or captious expectation; this is standard practice for licensure programs.  The American College of Education Texas Educational Leadership program is approved by the state of Texas with this information reported through our compliance audits and action plans with TEA approval and actually based upon their recommendation.  If it requires multiple attempts on practice exams in order to successfully pass, the likelihood of success on the actual exam is diminished. Our goal is student success.  We’d like to continue to work together with Mr. [redacted] to ensure his success.   Karen S[redacted] Sr. V.P. Regulatory Affairs & Compliance     [cid:[email protected]]   American College of Education 101. W Ohio St., Suite 1200 Indianapolis, IN  46204 P: 317.829.9376 E: [email protected]<mailto:[email protected]> E: [email protected]<mailto:[email protected]>

In her complaint, Ms. [redacted] states that she submitted an application for admission to American College of Education, paying the $50.00 admissions application fee as well as the background check fee. Ms. [redacted]...

withdrew her admissions application, prior to an admissions decision being made, upon learning that the college does not participate in federal financial aid programs and requested a refund of the $50.00 application fee. Ms. [redacted] is requesting a refund of the $50.00 admissions application fee and that the background check report completed as a part of her admissions application to American College of Education be forwarded to another institution. For the reasons stated herein, American College of application fee and to forward a copy of her completed background check report to another institution. American College of Education is a regionally accredited (Higher Learning Commission) post-secondary institution located in Indianapolis, Indiana and authorized to operate in Indiana by the Indiana Board for Proprietary Education. The college offers masters and doctoral level certificate and degree programs in the field of education. a non-degree certificate program approved by the Indiana Department of Education as preparing students for initial teacher licensure in the state of Indiana. Completion of this program requires that an individual to complete a specific number of student teaching hours at an elementary or secondary school. The State of Indiana requires an applicant to this program to undergo a criminal background check to ensure said applicant does not have a history of activity that would result in the applicant being a danger to children. Application Fee The $50.00 fee associated with American College of Education’s admissions application is nonrefundable. The admissions application only accessible via a link located on its website http://www.ace.edu/admissions/admission-requirements. On this page, under the section headed “Aplication and Fee”, the college clearly and conspicuously discloses that application fee is non-refundable. Please see attached. Background Check Ms. [redacted] requests that the background check report, completed as a part of her admissions application to American College of Education, be forwarded to another institution. In accordance with college practices, applicable provisions of the Family Educational Rights and Privacy Act (FERPA) (20 U.S.C. 1232g) and Federal Fair Credit Reporting Act (FCRA) (15 U.S.C. 1681), American College of Education employs str education records. Education records include admissions records, which are comprised of admissions application, letters of recommendation, test scores, background check report and other related documents. The college does not disclose such records to any party without the express, written direction and consent of its students, except in limited circumstances as required by law. Because she withdrew her admissions application to American College of Education s Transition to Teaching program prior to an admissions decision being made, Ms. [redacted] never became an American College of Education student. As such, the college does not have a duty to provide a copy of any records, including the background check report to her. Additionally, American College of Education contracts with Safe Hiring Solutions, LLC to perform criminal background checks for its applicants. The college has a contractual duty to protect and maintain the background check report as confidential and to maintain the same level of confidentiality with regard to the report as the college does its own confidential records. This is an obligation the college upholds in all instances. Providing a copy of the report to another institution, as Ms. [redacted] requests, would place American College of Education in breach of not only its contractual obligations with Safe Hiring Solutions, LLC, but also of the college s internal procedures and federal law. This is a risk the college will not take. For the above stated reasons, American College of Education will not refund the application fee Ms. [redacted] paid and will not forward Ms. [redacted] s background check report to another institution. Please contact me with any questions or should you require additional information.
Warmest regards-   Amber N[redacted] Y[redacted], J.D. Associate Counsel and Vice President of Regulatory Affairs and Compliance T: [redacted] E: [email protected] Indiana Attorney Number: 29778-49