When the evacuation orders came in, the hospital had only one employee on site as it was closing time for the dayIt would have been impossible for that person to safely evacuate the large dogs we had in the facilityAdditionally, as the employer, we were seeking to protect the safety of our employees and not delay their evacuationWe are sorry that the client was not called that night with an updateIt was not possible to get anyone access to the building that night due to road closures and lack of a key outside of the local areaFor the safety of other pets, we were not going to allow someone to break into the building to release their own petAs information continued to come in, we were certain that we would have a 5-hour window of warning to respond urgently should the Oroville dam breach occurWhen that did not happen overnight, we were able to fulfill our planned evacuation the next morning by obtaining a box truck and multiple crates for large dogs, ensuring the safe evacuation of multiple pets at onceWe continue to evaluate our procedures for the safety of pets and people, but do recognize this was a worrisome event for all involved and for that, we are sorry
When the evacuation orders came in, the hospital had only one employee on site as it was closing time for the dayIt would have been impossible for that person to safely evacuate the large dogs we had in the facilityAdditionally, as the employer, we were seeking to protect the safety of our
employees and not delay their evacuationWe are sorry that the client was not called that night with an updateIt was not possible to get anyone access to the building that night due to road closures and lack of a key outside of the local areaFor the safety of other pets, we were not going to allow someone to break into the building to release their own petAs information continued to come in, we were certain that we would have a 5-hour window of warning to respond urgently should the Oroville dam breach occurWhen that did not happen overnight, we were able to fulfill our planned evacuation the next morning by obtaining a box truck and multiple crates for large dogs, ensuring the safe evacuation of multiple pets at onceWe continue to evaluate our procedures for the safety of pets and people, but do recognize this was a worrisome event for all involved and for that, we are sorry
I am rejecting this response because: The response appears to be contradictoryOn February 12, 2017, 4:45PM, the 'Voluntary Evacuation Order' was issuedFirst: THEY promised to call ME or my agent to retrieve my dogs in the event of an evacuation; not just give me an update, as they implied in their response to our complaint For hours after issuance of the 'Voluntary Evacuation Order', WE attempted to get in contact with THEMAt 11:PM, WE finally made contactSecond: They claimed to not be able to locate the key to the building and road closures as reasoning for not having an employee available -as promised- to release my dogs to our agent during the 'Voluntary Evacuation Order.' However, they were also certain that they could respond urgently (within 5-hours) if a 'Mandatory Evacuation Order' was issuedQuestion: If all roads to the facility were closed as they claimed -they were not- then how did they feel certain that they would reach the facility in a timely manner in a 'Mandatory Evacuation Order'? As stated, the safe evacuation of employees during a 'Voluntary Evacuation Order' was priority over the animalsIt is laughable to believe that they would have sent an employee back into Yuba City if danger was imminent
When the evacuation orders came in, the hospital had only one employee on site as it was closing time for the dayIt would have been impossible for that person to safely evacuate the large dogs we had in the facilityAdditionally, as the employer, we were seeking to protect the safety of our employees and not delay their evacuationWe are sorry that the client was not called that night with an updateIt was not possible to get anyone access to the building that night due to road closures and lack of a key outside of the local areaFor the safety of other pets, we were not going to allow someone to break into the building to release their own petAs information continued to come in, we were certain that we would have a 5-hour window of warning to respond urgently should the Oroville dam breach occurWhen that did not happen overnight, we were able to fulfill our planned evacuation the next morning by obtaining a box truck and multiple crates for large dogs, ensuring the safe evacuation of multiple pets at onceWe continue to evaluate our procedures for the safety of pets and people, but do recognize this was a worrisome event for all involved and for that, we are sorry
When the evacuation orders came in, the hospital had only one employee on site as it was closing time for the dayIt would have been impossible for that person to safely evacuate the large dogs we had in the facilityAdditionally, as the employer, we were seeking to protect the safety of our
employees and not delay their evacuationWe are sorry that the client was not called that night with an updateIt was not possible to get anyone access to the building that night due to road closures and lack of a key outside of the local areaFor the safety of other pets, we were not going to allow someone to break into the building to release their own petAs information continued to come in, we were certain that we would have a 5-hour window of warning to respond urgently should the Oroville dam breach occurWhen that did not happen overnight, we were able to fulfill our planned evacuation the next morning by obtaining a box truck and multiple crates for large dogs, ensuring the safe evacuation of multiple pets at onceWe continue to evaluate our procedures for the safety of pets and people, but do recognize this was a worrisome event for all involved and for that, we are sorry
I am rejecting this response because: The response appears to be contradictoryOn February 12, 2017, 4:45PM, the 'Voluntary Evacuation Order' was issuedFirst: THEY promised to call ME or my agent to retrieve my dogs in the event of an evacuation; not just give me an update, as they implied in their response to our complaint For hours after issuance of the 'Voluntary Evacuation Order', WE attempted to get in contact with THEMAt 11:PM, WE finally made contactSecond: They claimed to not be able to locate the key to the building and road closures as reasoning for not having an employee available -as promised- to release my dogs to our agent during the 'Voluntary Evacuation Order.' However, they were also certain that they could respond urgently (within 5-hours) if a 'Mandatory Evacuation Order' was issuedQuestion: If all roads to the facility were closed as they claimed -they were not- then how did they feel certain that they would reach the facility in a timely manner in a 'Mandatory Evacuation Order'? As stated, the safe evacuation of employees during a 'Voluntary Evacuation Order' was priority over the animalsIt is laughable to believe that they would have sent an employee back into Yuba City if danger was imminent