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J. S. Floor Covering

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J. S. Floor Covering Reviews (2)

Verbal response taken over the phone:  The consumer and I signed the contract. In it ,we had agreed that the consumer would supply the shoe molding and transitions.  We did the installation but the consumer's material list was not present when we completed.  I deducted this from the...

total.  In the contract, we also agreed to remove and reinstall the toilet.  The consumer decided to buy a new toilet.  The new toilet would require an adjustment to the supply lines.  I am not qualified to do this and told him he would need to call a plumber.  The consumer called me back because the new toilet began to leak and water was getting into the floor.  I don't know who installed the toilet but am not liable to the damage to the floor.  He will have to contact whoever installed the toilet or his insurance.  We did not charge him for any work we did not complete.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]
I accept the toilet leak. What I do not accept is the horrible floor job that is mis-aligned, uneven and in places, moving.  I had to hire another company to re-work and re-install the job that should have been completed correctly the first time and was given the run-a-round and after 12 emails and calls, never returned mine.   I am out $300+ for work that should have been completed right the first time. I am looking for $300 to be refunded.

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