Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Please send me a the manager's e-mail and phone# in case I continue to get bills Sincerely, Jon [redacted]
My husband and I were partners in a company and for many years, we ran an ad for that company in a nearby church bulletin The ad listed the names of both owners of the company in the ad My husband retired from the company about months back We have contacted the JSPaluch Co., Incat least times over about months to remove my husband's name from the ad as he is no longer associated with the company sponsoring the ad in the bulletinI was promised that it would take only 2-weeks to make this change and it is still there as of 9-13- This company is not responding to our requests and we are very unhappy with them It is not like the advertising company is removing the whole ad, we just want a small change made on the existing ad Any company should be able to respond to a customer in a much shorter timeframe I worked for a small town weekly newspaper for many years and if we ignored ad changes, we would have lost that advertiser's business in short order
Initial Business Response / [redacted] (1000, 7, 2014/03/10) */ The customer is correct as she did call our office and speak [redacted] They did explain our policy that we cannot cancel before [redacted] weeksShe did sign a [redacted] year contractWe are trying to work with her and cancel halfway When this was explained to her by [redacted] she said she understoodAnother option is she can transfer the remaining time of the contract to someone else and they can take over the contract for herWe would need something in writing singed by both parties and we will be happy to tranfer the ad and contract to the new partyHer contract is set to stop at the end of the [redacted] weeks Consumer Response / [redacted] (-5, 12, 2014/03/23) */ I would just like advertisement to be cancelled Consumer Response / [redacted] (3000, 14, 2014/03/25) */ I would just like advertisement to be cancelled Consumer Response / [redacted] (3000, 18, 2014/04/23) */ I would just like advertisement to be cancelled Business Response / [redacted] (4000, 22, 2014/05/06) */ As we have explained to the customer in February we could not cancel the account proior to the weeks even though she has a year agreement with us, She stated she understood this when she called our officeOur cancellation ploicy states the ad would need to run for at least months and that is what we have done for herOur contracts do not state they can be cancelleda at anytime and that we do not recognize any verbal agreementsWe offered her all of our optionsWe have cancelled the ad at the end of the weeks
Final Consumer Response / [redacted] (2000, 8, 2014/06/23) */ Complaint ID#: [redacted] Inbox x [redacted] Jun (days ago) to me We have received a refund check for $328.90, no letter or information
Initial Business Response / [redacted] (1000, 5, 2014/09/19) */ Contact Name and Title: [redacted] Contact Phone: XXX-XXX-XXXX Contact Email: [redacted] @jspaluch.com #XXXXXXX Two of the four ads that were printed were for freeTwo ads were to run for weekA down payment was given of $ covered weeks for the ads that were going to be billedThe cost both of the ads were $The results that the sales rep used as results from advertising was not a guarantee of actual business that would be realizedInstead he was giving results from what other advertisers may have experienced from advertising in the bulletin Neither we nor any other advertising media can guarantee results, only put your name were the consumer be made aware of your business, then they decide if and when your services would be use The total amount due is $for the actual term of the week contracts less the amount paid $equals $due I would like to resolve this amicably for all parties involvedI offer cancelling the remaing time left on the contracts and there will be not further billingThe down payment will be used to pay for the time the ads were printed This would actually be a savings to you of $ Thank you for your support of the Sunday Church bulletins
Initial Business Response / [redacted] (1000, 10, 2015/02/20) */ The customer did sign a year contract for churchesWe have however cancelled her early per her request that the rep honoredThe last printing will be on 4/26/The churces do total $a month when there are Sundays in a month but there are also months with Sundays which will make that monthly total $Her down payment of $covered weeks of adsShe did not over pay by $Her final balance to close the account will be $The break down of this balance is $due for Feb + $for March + $April + $Easter bulletins
Initial Business Response / [redacted] (1000, 5, 2014/06/23) */ Customer had signed a year contract with usIn our terms is states that all ads run for a mimimum of consecutive weeks and that all advertising continues after the contract terms unless advertiser terminates this contract subject to JS Paluchs's current cancellation policyThis policy lets the customer cancel after weeks instead of running the full year he signed up forWe cannot cancel before that time frameWe are currently setting that up for him and responding to his email he sent us
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Please send me a the manager's e-mail and phone# in case I continue to get bills Sincerely, Jon [redacted]
My husband and I were partners in a company and for many years, we ran an ad for that company in a nearby church bulletin The ad listed the names of both owners of the company in the ad My husband retired from the company about months back We have contacted the JSPaluch Co., Incat least times over about months to remove my husband's name from the ad as he is no longer associated with the company sponsoring the ad in the bulletinI was promised that it would take only 2-weeks to make this change and it is still there as of 9-13- This company is not responding to our requests and we are very unhappy with them It is not like the advertising company is removing the whole ad, we just want a small change made on the existing ad Any company should be able to respond to a customer in a much shorter timeframe I worked for a small town weekly newspaper for many years and if we ignored ad changes, we would have lost that advertiser's business in short order
Initial Business Response / [redacted] (1000, 7, 2014/03/10) */ The customer is correct as she did call our office and speak [redacted] They did explain our policy that we cannot cancel before [redacted] weeksShe did sign a [redacted] year contractWe are trying to work with her and cancel halfway When this was explained to her by [redacted] she said she understoodAnother option is she can transfer the remaining time of the contract to someone else and they can take over the contract for herWe would need something in writing singed by both parties and we will be happy to tranfer the ad and contract to the new partyHer contract is set to stop at the end of the [redacted] weeks Consumer Response / [redacted] (-5, 12, 2014/03/23) */ I would just like advertisement to be cancelled Consumer Response / [redacted] (3000, 14, 2014/03/25) */ I would just like advertisement to be cancelled Consumer Response / [redacted] (3000, 18, 2014/04/23) */ I would just like advertisement to be cancelled Business Response / [redacted] (4000, 22, 2014/05/06) */ As we have explained to the customer in February we could not cancel the account proior to the weeks even though she has a year agreement with us, She stated she understood this when she called our officeOur cancellation ploicy states the ad would need to run for at least months and that is what we have done for herOur contracts do not state they can be cancelleda at anytime and that we do not recognize any verbal agreementsWe offered her all of our optionsWe have cancelled the ad at the end of the weeks
Final Consumer Response / [redacted] (2000, 8, 2014/06/23) */ Complaint ID#: [redacted] Inbox x [redacted] Jun (days ago) to me We have received a refund check for $328.90, no letter or information
Initial Business Response / [redacted] (1000, 5, 2014/09/19) */ Contact Name and Title: [redacted] Contact Phone: XXX-XXX-XXXX Contact Email: [redacted] @jspaluch.com #XXXXXXX Two of the four ads that were printed were for freeTwo ads were to run for weekA down payment was given of $ covered weeks for the ads that were going to be billedThe cost both of the ads were $The results that the sales rep used as results from advertising was not a guarantee of actual business that would be realizedInstead he was giving results from what other advertisers may have experienced from advertising in the bulletin Neither we nor any other advertising media can guarantee results, only put your name were the consumer be made aware of your business, then they decide if and when your services would be use The total amount due is $for the actual term of the week contracts less the amount paid $equals $due I would like to resolve this amicably for all parties involvedI offer cancelling the remaing time left on the contracts and there will be not further billingThe down payment will be used to pay for the time the ads were printed This would actually be a savings to you of $ Thank you for your support of the Sunday Church bulletins
Initial Business Response / [redacted] (1000, 10, 2015/02/20) */ The customer did sign a year contract for churchesWe have however cancelled her early per her request that the rep honoredThe last printing will be on 4/26/The churces do total $a month when there are Sundays in a month but there are also months with Sundays which will make that monthly total $Her down payment of $covered weeks of adsShe did not over pay by $Her final balance to close the account will be $The break down of this balance is $due for Feb + $for March + $April + $Easter bulletins
Initial Business Response / [redacted] (1000, 5, 2014/06/23) */ Customer had signed a year contract with usIn our terms is states that all ads run for a mimimum of consecutive weeks and that all advertising continues after the contract terms unless advertiser terminates this contract subject to JS Paluchs's current cancellation policyThis policy lets the customer cancel after weeks instead of running the full year he signed up forWe cannot cancel before that time frameWe are currently setting that up for him and responding to his email he sent us