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J S Paluch

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Reviews J S Paluch

J S Paluch Reviews (12)

Initial Business Response /* (1000, 5, 2014/04/23) */
We are paying her the commission due
Initial Consumer Rebuttal /* (2000, 7, 2014/04/23) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I want to know if it is the amount $ and I need to know
exactly when and how I will be paid? Will it be direct deposit since that is how I was being paid or is it a paper check that I will receive by mailI just need to know when and the gross amount

On 11/18/we received a phone call stating they had made a phone change a while backWe explained we had not received any requestThey were going to email it into us so we can make the change.
On 11/23/we received the request to change the phone #'s that took effect
on 12/13/and Dr *** was emailed back letting her know that we received the changes and will be taken care ofDr *** also asked if anyone else had requested to changed to the adWe explain no changes have been requested on the accountOn 2/4/We received a call from Dr *** requesting to speak to a Supervisor because they ads were not changed*** called her back and left a voice message stating to call her back and that we only received a request to change one of her accountsOn 2/8/*** spoke to *** explaining that she would like to send copies of the ads for each account that is currently running so they can see the ads and to please email back the specific changes they wanted on each adOn 2/11/We had not recieved anything from them and *** called and left *** a voice message to call her backOn 2/17/We received emails of changes asking to change the phone #'s but they were not specific to which ad they were for*** replied asking, Which phone # should changed since there are different #'s in the ad and for which account #.
On 2/19/*** followed up with a phone call to Dr *** and had to leave a voice messageShe a message stating that she is following on the emails for the changes that were sentOn 2/22/We still have not heard back from *** or Dr ***On 3/1/*** called and left a voice message for ***On 3/7/*** called and spoke to our Collections Department who transferred her to *** explained that we have been trying to get every thing cleared up with *** since 2/8/and would be happy to issue some credit for the mix up but we cant fix it if we dont know how toOn 3/7/we finally received the changes that we needed from *** and we entered the request to take effect on our next issue, 3/20/*** spoke to her on the phone and went over the ads with her and explained we need them in writingOn 3/8/We received a call from *** requesting to cancel the adsWe explained that we will have her rep Frank know of the request and that he will assist them in the cancellation of the accountWe also emailed the revised ads to both *** and ***On 3/15/*** called *** and a recording states she is not accepting any calls at this time so *** emailed her to please give her a call backAs of this time we have not heard back from anyoneThe account has been cancelled and the last print date was 3/27/for both accountsWe can issue month credit to the account in the amount of $We tried to work with them but they did not get back to us in a timely matter to rectify any issuesthank you

Initial Business Response /* (1000, 5, 2014/02/19) */
Contact Name and Title: ***
Contact Phone: XXX-XXX-XXXX
Contact Email: ***@jspaluch.com
We will close this matter and adjust the amount we show as dueIt was previously agreed we would remove and cancel the adThe amount
due should have been adjusted at that timeIt now has been done
Please be assured this matter has been closed

Initial Business Response /* (1000, 7, 2014/03/10) */
The customer is correct as she did call our office and speak [redacted] They did explain our policy that we cannot cancel before ** weeks. She did sign a * year contract. We are trying to work with her and cancel halfway....

When this was explained to her by [redacted] she said she understood. Another option is she can transfer the remaining time of the contract to someone else and they can take over the contract for her. We would need something in writing singed by both parties and we will be happy to tranfer the ad and contract to the new party. Her contract is set to stop at the end of the[redacted] weeks.
Consumer Response /* (-5, 12, 2014/03/23) */
I would just like advertisement to be cancelled.
Consumer Response /* (3000, 14, 2014/03/25) */
I would just like advertisement to be cancelled.
Consumer Response /* (3000, 18, 2014/04/23) */
I would just like advertisement to be cancelled.
Business Response /* (4000, 22, 2014/05/06) */
As we have explained to the customer in February we could not cancel the account proior to the 26 weeks even though she has a 1 year agreement with us, She stated she understood this when she called our office. Our cancellation ploicy states the ad would need to run for at least 6 months and that is what we have done for her. Our contracts do not state they can be cancelleda at anytime and that we do not recognize any verbal agreements. We offered her all of our options. We have cancelled the ad at the end of the 26 weeks.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
  Please send me a the manager's e-mail and phone# in case I continue to get...

bills.
Sincerely,
Jon [redacted]

Initial Business Response /* (1000, 10, 2015/02/20) */
The customer did sign a 1 year contract for 3 churches. We have however cancelled her early per her request that the rep honored. The last printing will be on 4/26/15. The 3 churces do total $172 a month when there are 4 Sundays in a...

month but there are also months with 5 Sundays which will make that monthly total $215. Her down payment of $559.00 covered 13 weeks of ads. She did not over pay by $43.00. Her final balance to close the account will be $602.00. The break down of this balance is $172.00 due for Feb + $215 for March + $172 April + $43 Easter bulletins.

Initial Business Response /* (1000, 5, 2014/07/23) */
Contact Name and Title: [redacted]e
Contact Phone: [redacted]
Contact Email: [redacted]@jspaluch.com
We will honor your initial notice to cancel the ad. The first time you notified us was mid June and we would...

have been able to stop the ad effective 7/13th. You have a bill that states you owes $65. Do not send $65, your final balance with us is $50.00. Thank you.

Initial Business Response /* (1000, 5, 2014/09/19) */
Contact Name and Title:[redacted]
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@jspaluch.com
#XXXXXXX
Two of the four ads that were printed were for free. Two ads were to run for 52 week. A down payment was given of $565.00...

covered 14 weeks for the 2 ads that were going to be billed. The cost both of the ads were $2080.00. The results that the sales rep used as results from advertising was not a guarantee of actual business that would be realized. Instead he was giving results from what other advertisers may have experienced from advertising in the bulletin.
Neither we nor any other advertising media can guarantee results, only put your name were the consumer be made aware of your business, then they decide if and when your services would be use.
The total amount due is $2080.00 for the actual term of the 52 week contracts less the amount paid $565.00 equals $1413.00 due.
I would like to resolve this amicably for all parties involved. I offer cancelling the remaing time left on the contracts and there will be not further billing. The down payment will be used to pay for the time the ads were printed.
This would actually be a savings to you of $1413.00.
Thank you for your support of the Sunday Church bulletins.

Final Consumer Response /* (2000, 8, 2014/06/23) */
Complaint ID#:[redacted]
Inbox
x
[redacted]
Jun 20 (3 days ago)

to me
We have received a refund check for $328.90, no letter or information.

My husband and I were partners in a company and for many years, we ran an ad for that company in a nearby church bulletin. The ad listed the names of both owners of the company in the ad. My husband retired from the company about 3 months back. We have contacted the J. S. Paluch Co., Inc. at least 3 times over about 2 months to remove my husband's name from the ad as he is no longer associated with the company sponsoring the ad in the bulletin. I was promised that it would take only 2-3 weeks to make this change and it is still there as of 9-13-2015. This company is not responding to our requests and we are very unhappy with them. It is not like the advertising company is removing the whole ad, we just want a small change made on the existing ad. Any company should be able to respond to a customer in a much shorter timeframe. I worked for a small town weekly newspaper for many years and if we ignored ad changes, we would have lost that advertiser's business in short order.

Initial Business Response /* (1000, 5, 2015/03/27) */
We have spoken to Mr[redacted] today, 3/27/15, and have cancelled his account and explained he would need to pay for the time the ad ran and the remaining credit balance will be refunded to him.

Initial Business Response /* (1000, 5, 2014/06/23) */
Customer had signed a 1 year contract with us. In our terms is states that all ads run for a mimimum of 52 consecutive weeks and that all advertising continues after the contract terms unless advertiser terminates this contract subject to...

JS Paluchs's current cancellation policy. This policy lets the customer cancel after 26 weeks instead of running the full year he signed up for. We cannot cancel before that time frame. We are currently setting that up for him and responding to his email he sent us.

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