J S Structural Repair

After conducting an investigation on the brought up matter, We have found out that the error was made on our end The scheduling team endorsed Ms*** to the Finance Deptto be charged for the 19th of September missed appointment for the reason that the patient had come to a decision to
stop being rescheduledThis charge was included on the patient statement on Oct 15, 2015. We have tried getting in touch with the patient couple of times to inform her that the missed appointment charge was already waived and sanctions will be given to those who have committed their errors, which may have caused her inconvenience Unfortunately, we are only reaching her voice mailPls see file attached to see the call history of the Finance Dept made to her mobile We do not have her email address on file so we can not send her an email.We are extending our sincerest apology to the patient, Ms*** ***, and would like to inform your party, as well, that we are taking this issue seriously.We are committed to providing exceptional service to all our clients, and for that, we are putting sanctions to those who have committed their errors on this case, regardless of the position We are re-training them as well and will strictly impose the 48-hr notice to all the schedulers.Hope this concludes the case.Thank you so much for bringing this up