I recently moved from an apartment complex, that was covering the cable, and we were basically paying for the internet (15mb speed and) and home phone, to a brand new houseOur original bill was in the lower $50s and this year was raised to the lower $60sNo big deal because we really had no choice and could deal with the small increaseI called to have my services transferred from the apartment to the new house and understood that we would have to pay for all services now ($120) so we opted out of TV services and decided to stay with just internet and phone, the two major things I need for work as I am an on call technician and the cellphone service in the area is not reliableI called and spoke to many repsover days and was transferred to different department from different variations of the now "Spectrum" provider as I was told that I was moving from bright house area to time warnerI was told that I would have to cancel and begin again as a new customer and would be able to benefit from the new promos such as TV phone and internet for after that conversation I called back to verify the technician time and the new rep then informed me that there would be a new install charge and then after looking at the account further and verify my info determined that I did not need to cancel that I was still moving to the bright house area and that only a transfer was required with a fee and that I would be getting 100mb now, so on and so forthThat unfortunately I would not be able to get the promo any longer that I would have to pay plus tax and nothing could be doneI agreed as no other option was available and the competitor pricing was not any betterWe verified the schedule and were told that 4pm - 6pm was recommended as 6pm -8pm had a higher possibility of being cancelledI left work early that day to be there at 3:pmI waited until 6:pm and no tech appearedI called customer service and after being placed on hold for about minutes from the first rep without a single check to make sure I was still on the lineI called back and spoke to about more reps before finally getting a supervisor at around 6:pm tell me that the tech apparently arrived to the house and began to call an incorrect number and then left without even attempting to knock on the door and verify that I was indeed homeI couldn't miss work again so now I have a tech scheduled for Thursday between 6pm - 8pmI called today to see if anything could be done as I haven't had service since Friday 12/30/I spoke with a Customer Care Rep named WhilShe was very apologetic and credited me for days and informed me that not much more could be doneThat unfortunately I could not benefit from the new customer promos and my only option was the day creditShe was very nice but in the end I still am not satisfied with the overall experienceSpectrum is not looking as "bright" as its predecessor
I'm so frustrated with this company I don't even know what to sayWe have been without internet for over weeks...yes, we pay for high speed service and it sometimes takes me minutes to send an emailNow we report an issue of no service, wait home different days only to be told by the techs that they know what the issue is but are not able to fix itThey don't believe they should give us a credit for no service because it's an "upgrade issue"What does that mean?! I actually feel sorry for the customer service people, working for such an incompetent company and having to listen to frustrated people all day long Let's get some competition in this areaVerizon FIOS is not available in my area or we would have nothing to do with this companyTheir business practice should be investigated!
Brighthouse provides absolutely horrible serviceSome stations are showing pixelated, others not at all Im paying for 75Mbps down speed but cant load a webpageCouldn't even get to the speed test website provided by the repThe rep I spoke with didn't care at all about the issues im having with the service, I ended up setting up a cancellation of my tv services and my internet services are soon to follow
I recently moved from an apartment complex, that was covering the cable, and we were basically paying for the internet (15mb speed and) and home phone, to a brand new houseOur original bill was in the lower $50s and this year was raised to the lower $60sNo big deal because we really had no choice and could deal with the small increaseI called to have my services transferred from the apartment to the new house and understood that we would have to pay for all services now ($120) so we opted out of TV services and decided to stay with just internet and phone, the two major things I need for work as I am an on call technician and the cellphone service in the area is not reliableI called and spoke to many repsover days and was transferred to different department from different variations of the now "Spectrum" provider as I was told that I was moving from bright house area to time warnerI was told that I would have to cancel and begin again as a new customer and would be able to benefit from the new promos such as TV phone and internet for after that conversation I called back to verify the technician time and the new rep then informed me that there would be a new install charge and then after looking at the account further and verify my info determined that I did not need to cancel that I was still moving to the bright house area and that only a transfer was required with a fee and that I would be getting 100mb now, so on and so forthThat unfortunately I would not be able to get the promo any longer that I would have to pay plus tax and nothing could be doneI agreed as no other option was available and the competitor pricing was not any betterWe verified the schedule and were told that 4pm - 6pm was recommended as 6pm -8pm had a higher possibility of being cancelledI left work early that day to be there at 3:pmI waited until 6:pm and no tech appearedI called customer service and after being placed on hold for about minutes from the first rep without a single check to make sure I was still on the lineI called back and spoke to about more reps before finally getting a supervisor at around 6:pm tell me that the tech apparently arrived to the house and began to call an incorrect number and then left without even attempting to knock on the door and verify that I was indeed homeI couldn't miss work again so now I have a tech scheduled for Thursday between 6pm - 8pmI called today to see if anything could be done as I haven't had service since Friday 12/30/I spoke with a Customer Care Rep named WhilShe was very apologetic and credited me for days and informed me that not much more could be doneThat unfortunately I could not benefit from the new customer promos and my only option was the day creditShe was very nice but in the end I still am not satisfied with the overall experienceSpectrum is not looking as "bright" as its predecessor
I'm so frustrated with this company I don't even know what to sayWe have been without internet for over weeks...yes, we pay for high speed service and it sometimes takes me minutes to send an emailNow we report an issue of no service, wait home different days only to be told by the techs that they know what the issue is but are not able to fix itThey don't believe they should give us a credit for no service because it's an "upgrade issue"What does that mean?! I actually feel sorry for the customer service people, working for such an incompetent company and having to listen to frustrated people all day long Let's get some competition in this areaVerizon FIOS is not available in my area or we would have nothing to do with this companyTheir business practice should be investigated!
Brighthouse provides absolutely horrible serviceSome stations are showing pixelated, others not at all Im paying for 75Mbps down speed but cant load a webpageCouldn't even get to the speed test website provided by the repThe rep I spoke with didn't care at all about the issues im having with the service, I ended up setting up a cancellation of my tv services and my internet services are soon to follow