Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. 9-16-2015:
All I have ever asked
for is restitution to cover the cost of the damage done to my nightstand by JTP
Services. The claims made by JTP Services, and specifically Clint Y[redacted] are
simply not true. It is a waste of time for me to have to continually respond to
falsehoods of one kind or another. That said, to settle the issue I
am fine with getting several repair estimates. If furniture
repair personnel need to come to my home that is fine as well, however, it will
need to be at a time convenient to my schedule because I am a single parent
working 2 jobs and often away from my home. I can assist by scheduling
some additional estimates with reputable furniture repair companies as well.
In answer to Clint
Y[redacted]’s most recent response to Revdex.com, please note the following:
1. Clint
claims his painter broke my nightstand in "2 minor places”. The
reality is that more than half of the entire length of my nightstand was
damaged. The veneer surface is 17.25" long, and the 2 damaged pieces
measure 5.25"L x 2.75"W on the left side, and 4.5”L x 3.25"W on
the right side. Adding the 2 damaged lengths together (5.25”+4.5”) it
comes to a total of 9.75 inches. Not minor damage by any means, since
the actual damage covers more than half of the entire 17.25” surface,
and that is not including the damage width-wise (ie, surface area). Furthermore,
in the photo showing the L-brackets, you can clearly see the damage
done to the upper left inside surface of the nightstand; the wood is splayed
and the impact damage went all the way through the 1” thick nightstand frame. Clint
also made several extra screw holes in his first unsuccessful attempts to put
in the L-brackets. Although I have already taken photographs of
the damage, I will submit additional photographs taken with a ruler in the
photos to further document the extent of this damage.
2. Clint
wrote that he “offered to fix the bed for her with no additional cost by her –
even to build a brand new one for her and she refused”. These claims are
not only preposterous lies, but let’s look at what he is saying: Oscar,
his painter, broke my bed, and that fact is not in dispute. But then for
Clint to say that he offered to fix it for me “at no additional cost”
to me, is ludicrous: Since his employee broke it, of course he should pay
for repairs at no additional cost to me; the cost of repairing his
employee’s damage to my furniture should be on him, he broke
it. Does he usually expect his customers to pay for the repairs
due to damages caused by his employees? And no, he never offered
to “build a brand-new one for me”. That is humorous. He is neither
a carpenter nor a craftsman and certainly not qualified to build me a new,
king-size Danish modern teakwood veneer bed.
3. Clint
claims that I “messed with the repair” after he left. Not true. I
did nothing of the sort, and there is no proof to support his accusation. On
his first attempt to install the 4 L-brackets, which were a necessity since the
original locking system was sheared off and the wood damaged beyond the point
of being able to use that original attachment system –I corrected Clint with
regard to where to place the L-brackets, because he first attempted to attach
them such that the entire nightstand would have sat several inches higher than
the matching one on the left side of the bed, and then he attempted to screw
them in the areas of damaged and compromised, weakened wood and particleboard.
I told him the upper brackets needed to go into areas not torn up. That is why
the “finished repair” photo with the 4 L-brackets shows the top 2 brackets
closer to the centerline of the nightstand, and not attached to the weakened
and damaged wood. At any rate, Clint attached the brackets and we both moved
the bed back into its place along the wall. I certainly did not mess with
the repair after he left. I had no reason to, the damage was done and he had
been present to see it. As the photos show, I did nothing to it after we attached
the L-brackets and moved the entire bed back to the wall, and I have done
nothing to it since. The order of events is as follows:
July 24 – Oscar began painting, & Clint very kindly offered to
help me out that day by running an errand involving transportation logistics to
pick up my mom’s car from Muff-It Repair shop on Hwy 3 in League City, where
mom wasn’t comfortable driving, and I was the only driver. I took him up on his
kind offer. It was a courtesy, and very much appreciated. However,
please note that it was only on 1 occasion, not 2, as
my mother will attest.
July 25 – Oscar broke my nightstand. My 2 sons and I were
downstairs in the kitchen when we heard a very loud sound, like a body hitting
the floor. I ran upstairs and Oscar told me he broke the bed. He was
very apologetic, and I said to him that it will need to be repaired. Later
when I went upstairs to check on the painting, Oscar had slathered both
detached nightstand pieces with Gorilla wood glue, and had nailed them to the
nightstand. As detailed previously, the pieces were thickly
slathered with wood glue and stuck up approximately 1/3 to 1/2 inch above the
surface of the nightstand like floating icebergs. It looked ridiculous, and if
left to dry the damaged pieces would have been permanently sticking up in those
position. Needless to say, I told Oscar to remove the nails, which
he did, and I spent the next several hours sitting right there on the floor in
the master bedroom scraping away glue and debris in an attempt to help fix the
nightstand and level the pieces. Oscar was a witness; he continued
painting while I did this. I tried to repair the nightstand myself, and over
the next several days I glued, sanded, filled, stained, and clamped the pieces
together in a generous attempt to undo the damage that Oscar did when he broke
and then attempted to stick the nightstand back together with glue and
nails. NOTE: That was the end of the “repair”, which despite
my best efforts to fix it, still left the nightstand showing large cracks (see
Item #1 and photos) and raised seams on both sides where the two pieces had
been broken off by Oscar. Nothing additional was done until Clint
came over thefollowing weekend to attach the L-brackets to connect
the floating nightstand to the headboard, and we both moved the bed back to the
wall. Please note that Clint’s first attempts to attach the L-brackets were not
successful, and he made 2 extra screw holes next to the lower left L-bracket
and 1 extra screw hole next to the upper right L-bracket in my headboard in his
attempts to attach the floating nightstand to the headboard. My nightstand was
in perfect condition prior to JTP/Oscar breaking it, and the only way to
restore it to that condition is through a professional repair by a qualified
furniture repair company.
July 26 – I had told Clint & Oscar that my oldest son was coming
over to dinner later that evening, around 6:00pm, for a family celebration of
his birthday. They finished working and left around 6:30pm. That
same night at 10:30pm, I had a family health emergency situation in which I
took my 87-year-old mother to the ER and she was hospitalized. Within
the next two weeks, she was again hospitalized. Needless to say, I
have had other things to attend to besides negligent contractors.
4. Clint
has repeatedly brought up why I didn’t contact him about my displeasure sooner.
Please see item #3. For one thing, as mentioned, I was understandably
distracted by a family emergency: That same night that JTP completed their
work, July 26, on my son’s birthday, I took my mother to the ER, where she was
subsequently hospitalized. I continue to care for my mother, taking her to
various doctor appointments. The furniture company I contacted for an
estimate has an excellent reputation, very helpful, but they were delayed in
their quote to me because their estimator was out with the flu for an entire
week. As a single parent who is not only caring for my sons but also caring for
an elderly parent, and working 2 jobs, my time and my money are valuable, but
nothing is more valuable than caring for my family, and they were, and always
will be my priority. Whereas I trusted Clint on July 24 when he offered to run
an errand with me, he has become increasingly defensive and accusatory since I
asked him to pay for the damage to my furniture. Between his fallacious
responses and the escalating situation, I truly don’t feel comfortable having
him in my home anymore. For the same reasons, with all of the contradictions, I
want everything documented in writing. I have repeatedly told Clint that there
is nothing to be gained by him coming to my home; I have submitted photos, and
responded via email and letter attachments, and there is nothing more to be
said. Clint is dragging out what should be a straightforward response to
having damaged a customer’s possession. I have paid a significant amount
of money in good faith to hire a contractor who has done nothing to make
restitution and instead continues to drag things out by making false
accusations and outright lies rather than make restitution on his employee’s
damage. In Clint’s email response to me dated 9-6-15, he complained that I
“paid $1,200 for the entire job and you are asking me to refund you $757
(repair cost as quoted by [redacted]) which leaves me (him) with $443 for
the entire job”. The cost of repair is not my concern, it is what it is,
for the service of a qualified company to repair the damaged nightstand back to
its pre-damaged condition.
5. Clint
claims that he “painted the walls with a color that I chose but didn’t like and
so picked out another color and they repainted it at no charge.”Again, not
true. I truly have no idea what he is talking about. On July 24,
I supplied Clint with my paint color strip ([redacted] #[redacted]39 “[redacted]”),
for him to match; this was the paint color that I myself had painted my
downstairs rooms with a couple of years ago. He matched it and purchased
the paint to match ([redacted] Order #0[redacted], purchase date
7-24-15). There was never any problem with the color of the paint; I was
completely satisfied, it was a perfect match. The color looks
great. What did happen, however, is that in the master bathroom the paint
was applied over the wallpaper, after having been primed with an enamel-based
primer, and textured. I pointed out to Clint that the wallpaper seams and
some of the texture of the underlying wallpaper were (and still are) clearly
visible in spite of having been textured and painted over. I did ask for
this to be corrected, and JTP applied a thicker coating of texture over the
paint, and repainted over the texture. I have the opened cans with labels
to prove it. Please note: At the time of
this writing, the wallpaper seams are still visible in places, most notably the
lavatory area. The tank on the toilet was never removed prior to painting
so there is a space behind the toilet tank that was missed when the room was
painted, and you can see the old wallpaper there.
If Clint is
referring to the paint used on the metal outside awning, it is true that I did
change my mind, but JTP never had to purchase the wrong paint. What happened is
that I drove to the same [redacted] store which Clint uses and selected a
different color prior to Clint ever having
purchased any paint for the awning; I specifically verified with the employees
at that store that JTP had not already paid for a different color of paint for
my awning prior to my selecting the paint. So, at the store I chose the paint
([redacted] “Resilience”, Order #[redacted], purchase date 7-25-15),
confirmed it had not already been purchased, JTP picked it up, Oscar applied
it, end of story. It looks beautiful, Clint has assured me that it
is guaranteed to last and look good for several years, at least. I have written
documentation supporting paint selection and dates.
6.
6. Clint continues to claim that my “bed is plain
particle board and not teakwood veneer over particle board”. In his
email dated 9-6-15, he also said that the bed (quote: "is not teakwood, it
is particle board. Even your repair statement does not indicate teakwood and
the repair is inflated quite a bit to fix particle board. Actual teakwood would
not have broken at all under any duress, since teakwood is solid wood.
(unquote).” Again, I have never claimed it to be solid
teakwood, and by saying the above, Clint has in fact verified my claim that the
bed is NOT solid teakwood, since it DID break
under duress. In truth and easily proven, anyone can clearly
see that my bed is teakwood veneer over particleboard. I have never said
anything other than teakwood veneer over particle board, and anyone who looks
at it will see that to be true. I don’t understand why Clint continues to make
erroneous claims on things which can so obviously be proven wrong. Furthermore,
the quote by [redacted], a reputable furniture repair company, makes
it clear in writing in their Insurance Inspection Report dated
8-25-15, where in the top right box, Item #1 “Solution”, it reads in red type,
“Replacement of Veneer and stabilizing and
strengthening night stand to headboard”. In the top view of the
nightstand photo, you can actually see the jagged damaged veneer on the surface
of the nightstand. But the bottom line is the same regardless,
and even if my bed were made of plastic, his employee broke it, and should be
responsible to pay the cost for restoration back to its previous condition.
7. Clint
claims that if I wasn’t happy with the work, I should have said something right
then. I DID say I was unhappy about it,
but there were delays such as first with my son’s birthday celebration that
night, I didn’t push the issue enough, and I wish that I would have pushed
more. And second with taking my mother to the emergency room later that same
night and subsequent hospitalizations, I have been distracted. When I did
ask for a quote from a furniture repair facility, [redacted] told me that
their estimator was out all week with the flu. I am a single parent,
working 2 jobs and helping to care for my elderly mother. So when I pay
$1,200 which for me is a lot of money, paid in good faith and trust to a
contractor – only to have my furniture damaged, and the facts twisted with
false accusations rather than make restitution on his employee’s damage -
I am appalled. Clint has made numerous false claims in an attempt
to distract from the real issue here: his painter broke my furniture and
Clint is refusing to do what is right and make restitution. What kind of
person/company breaks someone’s possessions and refuses to pay for the damage
they caused?
8.
Clint claims that “it states on the contract that he doesn’t ask
for money unless the customer is completely satisfied”, but I don’t recall
having ever seen any contract, or any statement of that sort. The only
thing I have ever received from JTP is Proposal 3077, final draft dated 6-29-15
for $1,200. There was an earlier proposal 3077 with 2 different prices, a typo
on Clint’s part. I see nothing on that proposal either saying anything about
payment pending satisfaction. I will send the Revdex.com copies of both the incorrect
and corrected JTP proposals. I am appalled by JTP Service’s lack of customer
service. I wonder what if, as is the case with the issues mentioned in Item #5,
problems are discovered after full payment is made? I imagine Clint is going to
argue with me about the remaining visible wallpaper seams and patterns, the
spot left unpainted behind my toilet tank painted, etc.-- since I didn’t happen
to notice these problems prior to paying in full? And my bigger issue, does
having in good faith paid in full make JTP not liable for what they clearly
admit is damage to my furniture which they have caused? Yes, it was my mistake
to have paid JTP in full, I should never have done that, because I was not
satisfied that they broke my furniture, literally into pieces. It is a
travesty that I should even have to fight for what is obvious. I’m not “out for
money” as Clint accuses. It wouldn’t matter if I was a millionaire, his
company literally broke my furniture into pieces and they should be held fully
responsible for the cost of the repairs.
Again, as Clint has
requested, I am fine with getting additional estimates for repair by qualified
professional furniture repair companies, and I will assist by doing the same. My nightstand was in perfect condition prior to
JTP/Oscar breaking it, and I would like to be reimbursed for the cost of
restoration back to its original condition, as determined by a professional and
qualified furniture repair company. I am looking forward to
resolving this situation.
Thank you.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. 9-16-2015:
All I have ever asked
for is restitution to cover the cost of the damage done to my nightstand by JTP
Services. The claims made by JTP Services, and specifically Clint Y[redacted] are
simply not true. It is a waste of time for me to have to continually respond to
falsehoods of one kind or another. That said, to settle the issue I
am fine with getting several repair estimates. If furniture
repair personnel need to come to my home that is fine as well, however, it will
need to be at a time convenient to my schedule because I am a single parent
working 2 jobs and often away from my home. I can assist by scheduling
some additional estimates with reputable furniture repair companies as well.
In answer to Clint
Y[redacted]’s most recent response to Revdex.com, please note the following:
1. Clint
claims his painter broke my nightstand in "2 minor places”. The
reality is that more than half of the entire length of my nightstand was
damaged. The veneer surface is 17.25" long, and the 2 damaged pieces
measure 5.25"L x 2.75"W on the left side, and 4.5”L x 3.25"W on
the right side. Adding the 2 damaged lengths together (5.25”+4.5”) it
comes to a total of 9.75 inches. Not minor damage by any means, since
the actual damage covers more than half of the entire 17.25” surface,
and that is not including the damage width-wise (ie, surface area). Furthermore,
in the photo showing the L-brackets, you can clearly see the damage
done to the upper left inside surface of the nightstand; the wood is splayed
and the impact damage went all the way through the 1” thick nightstand frame. Clint
also made several extra screw holes in his first unsuccessful attempts to put
in the L-brackets. Although I have already taken photographs of
the damage, I will submit additional photographs taken with a ruler in the
photos to further document the extent of this damage.
2. Clint
wrote that he “offered to fix the bed for her with no additional cost by her –
even to build a brand new one for her and she refused”. These claims are
not only preposterous lies, but let’s look at what he is saying: Oscar,
his painter, broke my bed, and that fact is not in dispute. But then for
Clint to say that he offered to fix it for me “at no additional cost”
to me, is ludicrous: Since his employee broke it, of course he should pay
for repairs at no additional cost to me; the cost of repairing his
employee’s damage to my furniture should be on him, he broke
it. Does he usually expect his customers to pay for the repairs
due to damages caused by his employees? And no, he never offered
to “build a brand-new one for me”. That is humorous. He is neither
a carpenter nor a craftsman and certainly not qualified to build me a new,
king-size Danish modern teakwood veneer bed.
3. Clint
claims that I “messed with the repair” after he left. Not true. I
did nothing of the sort, and there is no proof to support his accusation. On
his first attempt to install the 4 L-brackets, which were a necessity since the
original locking system was sheared off and the wood damaged beyond the point
of being able to use that original attachment system –I corrected Clint with
regard to where to place the L-brackets, because he first attempted to attach
them such that the entire nightstand would have sat several inches higher than
the matching one on the left side of the bed, and then he attempted to screw
them in the areas of damaged and compromised, weakened wood and particleboard.
I told him the upper brackets needed to go into areas not torn up. That is why
the “finished repair” photo with the 4 L-brackets shows the top 2 brackets
closer to the centerline of the nightstand, and not attached to the weakened
and damaged wood. At any rate, Clint attached the brackets and we both moved
the bed back into its place along the wall. I certainly did not mess with
the repair after he left. I had no reason to, the damage was done and he had
been present to see it. As the photos show, I did nothing to it after we attached
the L-brackets and moved the entire bed back to the wall, and I have done
nothing to it since. The order of events is as follows:
July 24 – Oscar began painting, & Clint very kindly offered to
help me out that day by running an errand involving transportation logistics to
pick up my mom’s car from Muff-It Repair shop on Hwy 3 in League City, where
mom wasn’t comfortable driving, and I was the only driver. I took him up on his
kind offer. It was a courtesy, and very much appreciated. However,
please note that it was only on 1 occasion, not 2, as
my mother will attest.
July 25 – Oscar broke my nightstand. My 2 sons and I were
downstairs in the kitchen when we heard a very loud sound, like a body hitting
the floor. I ran upstairs and Oscar told me he broke the bed. He was
very apologetic, and I said to him that it will need to be repaired. Later
when I went upstairs to check on the painting, Oscar had slathered both
detached nightstand pieces with Gorilla wood glue, and had nailed them to the
nightstand. As detailed previously, the pieces were thickly
slathered with wood glue and stuck up approximately 1/3 to 1/2 inch above the
surface of the nightstand like floating icebergs. It looked ridiculous, and if
left to dry the damaged pieces would have been permanently sticking up in those
position. Needless to say, I told Oscar to remove the nails, which
he did, and I spent the next several hours sitting right there on the floor in
the master bedroom scraping away glue and debris in an attempt to help fix the
nightstand and level the pieces. Oscar was a witness; he continued
painting while I did this. I tried to repair the nightstand myself, and over
the next several days I glued, sanded, filled, stained, and clamped the pieces
together in a generous attempt to undo the damage that Oscar did when he broke
and then attempted to stick the nightstand back together with glue and
nails. NOTE: That was the end of the “repair”, which despite
my best efforts to fix it, still left the nightstand showing large cracks (see
Item #1 and photos) and raised seams on both sides where the two pieces had
been broken off by Oscar. Nothing additional was done until Clint
came over thefollowing weekend to attach the L-brackets to connect
the floating nightstand to the headboard, and we both moved the bed back to the
wall. Please note that Clint’s first attempts to attach the L-brackets were not
successful, and he made 2 extra screw holes next to the lower left L-bracket
and 1 extra screw hole next to the upper right L-bracket in my headboard in his
attempts to attach the floating nightstand to the headboard. My nightstand was
in perfect condition prior to JTP/Oscar breaking it, and the only way to
restore it to that condition is through a professional repair by a qualified
furniture repair company.
July 26 – I had told Clint & Oscar that my oldest son was coming
over to dinner later that evening, around 6:00pm, for a family celebration of
his birthday. They finished working and left around 6:30pm. That
same night at 10:30pm, I had a family health emergency situation in which I
took my 87-year-old mother to the ER and she was hospitalized. Within
the next two weeks, she was again hospitalized. Needless to say, I
have had other things to attend to besides negligent contractors.
4. Clint
has repeatedly brought up why I didn’t contact him about my displeasure sooner.
Please see item #3. For one thing, as mentioned, I was understandably
distracted by a family emergency: That same night that JTP completed their
work, July 26, on my son’s birthday, I took my mother to the ER, where she was
subsequently hospitalized. I continue to care for my mother, taking her to
various doctor appointments. The furniture company I contacted for an
estimate has an excellent reputation, very helpful, but they were delayed in
their quote to me because their estimator was out with the flu for an entire
week. As a single parent who is not only caring for my sons but also caring for
an elderly parent, and working 2 jobs, my time and my money are valuable, but
nothing is more valuable than caring for my family, and they were, and always
will be my priority. Whereas I trusted Clint on July 24 when he offered to run
an errand with me, he has become increasingly defensive and accusatory since I
asked him to pay for the damage to my furniture. Between his fallacious
responses and the escalating situation, I truly don’t feel comfortable having
him in my home anymore. For the same reasons, with all of the contradictions, I
want everything documented in writing. I have repeatedly told Clint that there
is nothing to be gained by him coming to my home; I have submitted photos, and
responded via email and letter attachments, and there is nothing more to be
said. Clint is dragging out what should be a straightforward response to
having damaged a customer’s possession. I have paid a significant amount
of money in good faith to hire a contractor who has done nothing to make
restitution and instead continues to drag things out by making false
accusations and outright lies rather than make restitution on his employee’s
damage. In Clint’s email response to me dated 9-6-15, he complained that I
“paid $1,200 for the entire job and you are asking me to refund you $757
(repair cost as quoted by [redacted]) which leaves me (him) with $443 for
the entire job”. The cost of repair is not my concern, it is what it is,
for the service of a qualified company to repair the damaged nightstand back to
its pre-damaged condition.
5. Clint
claims that he “painted the walls with a color that I chose but didn’t like and
so picked out another color and they repainted it at no charge.”Again, not
true. I truly have no idea what he is talking about. On July 24,
I supplied Clint with my paint color strip ([redacted] #[redacted]39 “[redacted]”),
for him to match; this was the paint color that I myself had painted my
downstairs rooms with a couple of years ago. He matched it and purchased
the paint to match ([redacted] Order #0[redacted], purchase date
7-24-15). There was never any problem with the color of the paint; I was
completely satisfied, it was a perfect match. The color looks
great. What did happen, however, is that in the master bathroom the paint
was applied over the wallpaper, after having been primed with an enamel-based
primer, and textured. I pointed out to Clint that the wallpaper seams and
some of the texture of the underlying wallpaper were (and still are) clearly
visible in spite of having been textured and painted over. I did ask for
this to be corrected, and JTP applied a thicker coating of texture over the
paint, and repainted over the texture. I have the opened cans with labels
to prove it. Please note: At the time of
this writing, the wallpaper seams are still visible in places, most notably the
lavatory area. The tank on the toilet was never removed prior to painting
so there is a space behind the toilet tank that was missed when the room was
painted, and you can see the old wallpaper there.
If Clint is
referring to the paint used on the metal outside awning, it is true that I did
change my mind, but JTP never had to purchase the wrong paint. What happened is
that I drove to the same [redacted] store which Clint uses and selected a
different color prior to Clint ever having
purchased any paint for the awning; I specifically verified with the employees
at that store that JTP had not already paid for a different color of paint for
my awning prior to my selecting the paint. So, at the store I chose the paint
([redacted] “Resilience”, Order #[redacted], purchase date 7-25-15),
confirmed it had not already been purchased, JTP picked it up, Oscar applied
it, end of story. It looks beautiful, Clint has assured me that it
is guaranteed to last and look good for several years, at least. I have written
documentation supporting paint selection and dates.
6.
6. Clint continues to claim that my “bed is plain
particle board and not teakwood veneer over particle board”. In his
email dated 9-6-15, he also said that the bed (quote: "is not teakwood, it
is particle board. Even your repair statement does not indicate teakwood and
the repair is inflated quite a bit to fix particle board. Actual teakwood would
not have broken at all under any duress, since teakwood is solid wood.
(unquote).” Again, I have never claimed it to be solid
teakwood, and by saying the above, Clint has in fact verified my claim that the
bed is NOT solid teakwood, since it DID break
under duress. In truth and easily proven, anyone can clearly
see that my bed is teakwood veneer over particleboard. I have never said
anything other than teakwood veneer over particle board, and anyone who looks
at it will see that to be true. I don’t understand why Clint continues to make
erroneous claims on things which can so obviously be proven wrong. Furthermore,
the quote by [redacted], a reputable furniture repair company, makes
it clear in writing in their Insurance Inspection Report dated
8-25-15, where in the top right box, Item #1 “Solution”, it reads in red type,
“Replacement of Veneer and stabilizing and
strengthening night stand to headboard”. In the top view of the
nightstand photo, you can actually see the jagged damaged veneer on the surface
of the nightstand. But the bottom line is the same regardless,
and even if my bed were made of plastic, his employee broke it, and should be
responsible to pay the cost for restoration back to its previous condition.
7. Clint
claims that if I wasn’t happy with the work, I should have said something right
then. I DID say I was unhappy about it,
but there were delays such as first with my son’s birthday celebration that
night, I didn’t push the issue enough, and I wish that I would have pushed
more. And second with taking my mother to the emergency room later that same
night and subsequent hospitalizations, I have been distracted. When I did
ask for a quote from a furniture repair facility, [redacted] told me that
their estimator was out all week with the flu. I am a single parent,
working 2 jobs and helping to care for my elderly mother. So when I pay
$1,200 which for me is a lot of money, paid in good faith and trust to a
contractor – only to have my furniture damaged, and the facts twisted with
false accusations rather than make restitution on his employee’s damage -
I am appalled. Clint has made numerous false claims in an attempt
to distract from the real issue here: his painter broke my furniture and
Clint is refusing to do what is right and make restitution. What kind of
person/company breaks someone’s possessions and refuses to pay for the damage
they caused?
8.
Clint claims that “it states on the contract that he doesn’t ask
for money unless the customer is completely satisfied”, but I don’t recall
having ever seen any contract, or any statement of that sort. The only
thing I have ever received from JTP is Proposal 3077, final draft dated 6-29-15
for $1,200. There was an earlier proposal 3077 with 2 different prices, a typo
on Clint’s part. I see nothing on that proposal either saying anything about
payment pending satisfaction. I will send the Revdex.com copies of both the incorrect
and corrected JTP proposals. I am appalled by JTP Service’s lack of customer
service. I wonder what if, as is the case with the issues mentioned in Item #5,
problems are discovered after full payment is made? I imagine Clint is going to
argue with me about the remaining visible wallpaper seams and patterns, the
spot left unpainted behind my toilet tank painted, etc.-- since I didn’t happen
to notice these problems prior to paying in full? And my bigger issue, does
having in good faith paid in full make JTP not liable for what they clearly
admit is damage to my furniture which they have caused? Yes, it was my mistake
to have paid JTP in full, I should never have done that, because I was not
satisfied that they broke my furniture, literally into pieces. It is a
travesty that I should even have to fight for what is obvious. I’m not “out for
money” as Clint accuses. It wouldn’t matter if I was a millionaire, his
company literally broke my furniture into pieces and they should be held fully
responsible for the cost of the repairs.
Again, as Clint has
requested, I am fine with getting additional estimates for repair by qualified
professional furniture repair companies, and I will assist by doing the same. My nightstand was in perfect condition prior to
JTP/Oscar breaking it, and I would like to be reimbursed for the cost of
restoration back to its original condition, as determined by a professional and
qualified furniture repair company. I am looking forward to
resolving this situation.
Thank you.
Regards,
[redacted]