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J & V Muffler & Brake

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Reviews J & V Muffler & Brake

J & V Muffler & Brake Reviews (7)

To Whom It May Concern,Hello and thank you for allowing me the opportunity to respond to this customers complaintThe customer was here and had received the work he has stated in his complaintHowever, after the second failure of the part on his car, he was advised to take it to a repair facility to properly diagnose the problem because catalytic convertors do not fail on their ownHis vehicle is a model year with approximately 140,miles and it was clearly not maintained properly because of the initial catalytic convertor failureThe customer was also correct in stating that he was billed on each subsequent replacement, but failed to mention in his complaint that he paid for the labor for only the first two replacementsHe refused to pay for the labor for the third replacementWe here at J&V Muffler have been more than accommodating and attentive to his dissatisfaction, but he believes that we owe him all of his money backThe manufacturer had graciously agreed to give him the money for the partThey could have refused because of other mechanical trouble relating to the premature failure of the - catalytic convertorThe customer and his wife found this unacceptableI would also like to add that we informed him that it would be his responsibility to contact the manufacturer, not ours, as it was not a fault of our labor but the partIn an effort to satisfy our customer, we contacted the manufacturer for him numerous timesI must state that I have been repairing automobiles professionally for years and I have never had a customer complain like thisI firmly believe we have gone beyond business practices to keep this patron and his wife happyThey are requesting full reimbursement or nothingWe have professionally installed the parts and there is no fault on our part, as far as faulty labor.In closing, we have made a fair attempt to satisfy this customer, to no availWe operate on miniscule margins of profit and have performed the installation flawlesslyTherefore, I believe the decision on Magnaflows part to refund the cost of the part is more than fairThe customer and his wife are not willing to take the offerI feel there is nothing more that J&V Muffler can do in this matterRespectfully,J&V Muffler

We are no longer offering a refundThe customer had chosen to take his vehicle to a different garageWe were not allowed the opportunity to make goodIt is apparent we cannot satisfy this customerTherefore we are not giving this customer a refundThis matter is closed for us and no further action will be takenIf the customer persists, we will contact the Pennsylvania State Police and have him banned from the propertyThis is the final communication on this matter

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because: I paid $447.00 for the part. Minus the $65.00 labor I still owe. I feel my refund should be $382.00
Regards,
[redacted]

We are no longer offering a refund. The customer had chosen to take his vehicle to a different garage. We were not allowed the opportunity to make good. It is apparent we cannot satisfy this customer. Therefore we are not giving this customer a refund. This matter is closed for us and no further action will be taken. If the customer persists, we will contact the Pennsylvania State Police and have him banned from the property. This is the final communication on this matter.

To Whom It May Concern,Hello and thank you for allowing me the opportunity to respond to this customers complaint. The customer was here and had received the work he has stated in his complaint. However, after the second failure of the part on his car, he was advised to take it to a repair...

facility to properly diagnose the problem because catalytic convertors do not fail on their own. His vehicle is a 2003 model year with approximately 140,000 miles and it was clearly not maintained properly because of the initial catalytic convertor failure. The customer was also correct in stating that he was billed on each subsequent replacement, but failed to mention in his complaint that he paid for the labor for only the first two replacements. He refused to pay for the labor for the third replacement. We here at J&V Muffler have been more than accommodating and attentive to his dissatisfaction, but he believes that we owe him all of his money back. The manufacturer had graciously agreed to give him the money for the part. They could have refused because of other mechanical trouble relating to the premature failure of the - catalytic convertor. The customer and his wife found this unacceptable. I would also like to add that we informed him that it would be his responsibility to contact the manufacturer, not ours, as it was not a fault of our labor but the part. In an effort to satisfy our customer, we contacted the manufacturer for him numerous times. I must state that I have been repairing automobiles professionally for 20 years and I have never had a customer complain like this. I firmly believe we have gone beyond normal business practices to keep this patron and his wife happy. They are requesting full reimbursement or nothing. We have professionally installed the parts and there is no fault on our part, as far as faulty labor.In closing, we have made a fair attempt to satisfy this customer, to no avail. We operate on miniscule margins of profit and have performed the installation flawlessly. Therefore, I believe the decision on Magnaflows part to refund the cost of the part is more than fair. The customer and his wife are not willing to take the offer. I feel there is nothing more that J&V Muffler can do in this matter.
Respectfully,J&V Muffler

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:
I am entitled to my full purchase price for the part and will be reviewing my dispute options from this point. 
Regards,
[redacted]

Review: I paid 542.72 to have a catalytic converter replaced. 447.00 dollars for the part 65 dollars labor and tax of 30.72. Due to a defective part the job had to be re-done three times. At 65 dollars labor fee each time. After the third defective part I decided not to have a part from the same manufacture installed. I chose to be refunded my purchase price minus labor and had someone else install a fourth part at a different mechanic with a different manufactures part. The third converter was returned for refund of in January 2014. Today August 13 2014 I received a phone call stating that my refund of 234.88 dollars was ready to finally be picked up. I questioned why the refund is not what I originally paid for the part and I was told that the refund is what was refunded from the manufacture and the mechanic was not responsible to refund me the difference of the mark-up. The refund is for the amount JV MUFFLER paid for the part. JV was refunded their purchase price. I paid 447.00 for the part.Desired Settlement: I wish to be refunded my purchase price for the part.

Business

Response:

To Whom It May Concern,Hello and thank you for allowing me the opportunity to respond to this customers complaint. The customer was here and had received the work he has stated in his complaint. However, after the second failure of the part on his car, he was advised to take it to a repair facility to properly diagnose the problem because catalytic convertors do not fail on their own. His vehicle is a 2003 model year with approximately 140,000 miles and it was clearly not maintained properly because of the initial catalytic convertor failure. The customer was also correct in stating that he was billed on each subsequent replacement, but failed to mention in his complaint that he paid for the labor for only the first two replacements. He refused to pay for the labor for the third replacement. We here at J&V Muffler have been more than accommodating and attentive to his dissatisfaction, but he believes that we owe him all of his money back. The manufacturer had graciously agreed to give him the money for the part. They could have refused because of other mechanical trouble relating to the premature failure of the - catalytic convertor. The customer and his wife found this unacceptable. I would also like to add that we informed him that it would be his responsibility to contact the manufacturer, not ours, as it was not a fault of our labor but the part. In an effort to satisfy our customer, we contacted the manufacturer for him numerous times. I must state that I have been repairing automobiles professionally for 20 years and I have never had a customer complain like this. I firmly believe we have gone beyond normal business practices to keep this patron and his wife happy. They are requesting full reimbursement or nothing. We have professionally installed the parts and there is no fault on our part, as far as faulty labor.In closing, we have made a fair attempt to satisfy this customer, to no avail. We operate on miniscule margins of profit and have performed the installation flawlessly. Therefore, I believe the decision on Magnaflows part to refund the cost of the part is more than fair. The customer and his wife are not willing to take the offer. I feel there is nothing more that J&V Muffler can do in this matter.Respectfully,J&V Muffler

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because: I paid $447.00 for the part. Minus the $65.00 labor I still owe. I feel my refund should be $382.00

Regards,

Business

Response:

We are no longer offering a refund. The customer had chosen to take his vehicle to a different garage. We were not allowed the opportunity to make good. It is apparent we cannot satisfy this customer. Therefore we are not giving this customer a refund. This matter is closed for us and no further action will be taken. If the customer persists, we will contact the Pennsylvania State Police and have him banned from the property. This is the final communication on this matter.

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because:

I am entitled to my full purchase price for the part and will be reviewing my dispute options from this point.

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Description: Mufflers & Exhaust Systems

Address: 516 Main Street Route 6, Childs, Pennsylvania, United States, 18407

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