J & W Asphalt

Initial Business Response / [redacted] (1000, 8, 2014/08/20) */ All of our driveways have a year warrantyThe problem described above is covered by the warrantyThis driveway will be fixed in the next weeks using our infrared repair processInfrared repair is a process in which you heat the asphalt up, fix the area, and roll it; leaving no cut linesThe new asphalt thermally bonds to the existing asphalt Our first step will be to inspect the issue and find out what caused itThis will happen by Friday, August 22ndThe 2nd step will be to repair itThis will happen by September 5thAgain, this is all covered under the warranty on the ***'s driveway The complaint stated that we were contacted a month agoUnfortunately we do not have a record of a driveway warranty claim submitted for this address in the past monthWe do not have a record of [redacted] or [redacted] contacting our office about this problem in the past daysIf they did contact us, we apologize for the mand again this problem will be addressed and fixedWe also do not have any record of any follby [redacted] or [redacted] about this issues in the past days We stand behind our workWe do not walk away from issuesWe will solve this issue I have emailed the ***'s today, Aug 20th, about this matter If the ***'s have any further questions or concerns, please contact me directly at [redacted] or at [redacted]