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J & W Experienced Tree Services

2102 Shademart Cir, Powhatan, Virginia, United States, 23139-6235

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Reviews Tree Service, Tree Pruning Service, Stump Grinding J & W Experienced Tree Services

J & W Experienced Tree Services Reviews (%countItem)

• Sep 12, 2020

J & W Tree Service did a great job removing 4 trees (3 were very large oak trees--2 near power lines). In addition, numerous stumps--some were the new stumps, some were old--were thoroughly ground up. Everything was done in a safe, highly professional manner and in full accordance with the estimate and all of its details. The A+ rating, which J & W Tree Service has with the, is a factor that was very important to me in choosing a contractor. In sum, I was extremely well pleased with J & W Tree Service and wanted to report that. They earned that A+ rating. They are top-notch.

I hired J and W Tree Service to cut down numerous trees on my property. On August 23, 2018 one of the trees they were cutting fell on and broke my septic tank. The owner of J and W Tree Service refuses to submit a claim to his insurance company or take responsibility for the damage, and is instead blaming me. He says I incorrectly told him where the septic tank was located and says he has a witness. He and his “witness” are not correct, because this is not true. I both told and showed Winston the correct location. I have no reason to tell him it is located somewhere other than where I have correctly known it to be since we built our home and had the septic system installed over 25 years ago! In fact, my memory of its location is reinforced each time it's been pumped out, which has been every four years since it was installed. Each time I've had it pumped out; which was most recently two years ago, I showed the contractor where it is and watched them pump it out.
The owner offered to pay half of the deductible if I would place a claim with my insurance carrier. I thanked him for the offer but declined it because even though they knew the location of the septic tank, they cut down the tree that fell and broke the tank and this is precisely what their insurance coverage is for. I didn't do anything wrong and placing a claim with my insurance carrier will cause an increase in the premiums I pay. I should not be expected to file a claim nor should I have any out of pocket expense as a result of these damages. I did everything I could do, I told and showed them where the septic tank was before they started cutting the trees, and when one of the workers fell into the hole created by the broken septic tank, I gave him a pair of shorts, socks, and shoes to change into after he rinsed off the sewage. I have spoken with the owner many times to no avail. We must have the system replaced by the end of the month per the citation issued to by the health department.

J & W Experienced Tree Services Response • Oct 09, 2018

Mr. Jones called from the business he stated that he had Mr. show him where the septic tank is located. The location that Mr. showed for the septic tank was not the same location the tree dropped. The tree fell and broke the top of the septic tank. Mr. watched the tree drop and stated that he wasn't aware that there was a septic tank in that location. Mr. Jones stated he is willing to pay for half of the damages and nothing further.

Customer Response • Oct 16, 2018

I have reviewed the offer and/or response made by the business in reference to complaint ID, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.Unfortunately only the first and last lines of the businesses reply are correct. The owner was told where the locations of the tanks were and that nothing should be dropped there in that area. After repeated attempts to get the owner to take responsibility and simply turn it to his business liability insurance carrier,he actually wanted me to turn this claim in to my homeowners insurance. It was simply that I was not going to be manipulated into paying part of something that the owner caused. The whole septic tank and plumbing had to be replaced. In the 6 weeks between the incident and completion, there was an unhealthy gapping whole that exposed raw sewage and odors .This had to be temporarily fixed (at my expense). I was cited by county health department for violation of health code and am still in process of clearing this mess up. I finally ended up having to pay the whole bill as you must have these essential systems functional and safely operating. You cant wait for someone else to do what is right when they have denied taking responsibility for what they know is the right thing to do.


Prompt, courteous, good clean up on large old oak.

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Address: 2102 Shademart Cir, Powhatan, Virginia, United States, 23139-6235


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